[Resolved]  Indigo Airlines — too much misbehaviour of ground staff

Respected madam/sir
I travelled by indigo airlines this morning and is very much shocked about the misbehaviour and abusive languages they used this morning for eccess baggage. They not only misbehaved with me but also cheated me by taking rupees 2000 for my excess baggage. Only 4 kilos were extra, didn't spare even a kilo from charging. They issued me a receipt of 1600 rupees but didn't refund 400 rupees against rupees 2000 rupees note. They told me u flight will close down, please move fast for security checking. A guy named surjit was sitting at the last corner dealt with me and he and his supervisor named chandra or chandu was involved in all this rubbish activities. Not only this they spared 2 customers from paying extra baggage fees in front of me - who were taking10 kilos extra baggage. Why this favouritism inthis democratic country? And why such misbehaviour sir. Why such unprofessional attitude. This people should immediately answer to the higher authority. My pnr fle3uh. Flight no6e444. My name bhaswati malakar. Resident of dehradun.