[Resolved] Indigo Airlines — very bad service at airport

Arun Shivasankaran

from Bengaluru, Karnataka

Address:

C612, brigade Northridge, Kogilu main road, bangalore 64, 560064

Ame : arun p s
Telephone : [protected]
Email : [protected]@gmail.com
Booking reference : zen16p
Origin city : bangalore
Destination city : kochi
What is the nature of your query : complaint
This is regarding our : complaint airport services flight missed zen16p apr[protected]:12
What's it about : flight missed
Feedback : did the web checkin, entered airport before boarding is started. Since i did not have hard copy requested the indico checkin counter to print my boarding pass which i did web checkin. It was rejected telling the gate is closed. The gate was not really closed that time. That was really a cheating. Please treat this a cheating complaint.

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May 17, 2019

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Apr 14, 2019

IndiGo Customer Care's response Hi Arun,

Sorry to note your disappointment. Kindly allow us a while to get this checked with the concerned department.

Regards
Team IndiGo

Verified Support

Apr 16, 2019

IndiGo Customer Care's response Hi Arun,

We have got this checked with our team, the late reporting was the only reason we couldn't accept them on the same flight. Please know our staff has no reason to deny boarding to passengers who report on-time. In fact, they try to accommodate passengers who report marginally late. however, keeping in mind the nature of our operations it's not always possible for us to accept passengers reporting after counter/boarding gate closure.

Regards
Team IndiGo