[Resolved]  Indigo Airlines — wheelchair not available consequence mighty fall in the bus

Address:

Hyderabad, Telangana, 500034

To whom so ever it may concern,
My husband krishna das and myself jamela das travelled by flight no g e 7126 from rajamundry to hyderabad on 20/06/2019. My pnr # lmdwhh. The time of departure was 20:15.
On arrival at hyderabad i was informed that the wheel chair is available and i was asked to go down. I walked down the ramp but to my surprise there was no wheel chair. I had my right knee operated and i could not stand for a long time. All the crew members were with me waiting to put me on the w c. The air hostess called for the w c several times but no use. So one of the pilots has asked an empty bus to come close so that it was able for me to get into the bus. So the pilots put me on the bus. Here i had to let you know about my age. I am 80 yrs and my husband is 82. So i can't travel without a w c. Here comes the real story, i got into the bus and driver started the bus and thud i fell down in the empty space, on the right side of my operated knee. I was in a shock and i could'd get up. Again the pilots helped me. Hats off to the crew who helped me and they were all there till i reached the terminal. I live in u s and we don't experience such situations. I was physically, mentally, and emotionally disturbed and my back is hurting a lot. I consulted the doctor and taken few x-rays. I will post them later.
So this is for your information.