[Resolved]  Indigo Airlines — wheelchair not provided

Address:

Mumbai City, Maharashtra, 400052

Dear indigo airlines,

Inspite of requesting for wheelchair 48 hours prior on phone as well as dropping an email for the same, the passenger ms. Namrata khatri travelling on mumbai to chennai flight 9:40 am was denied wheelchair since your airlines had lack of availability. If wheelchairs were subject to availability, why was this information not given on the website?
The passenger was not only denied wheelchair and that too in a rude manner by the airlines. Moreover, she was subjected to extensive security check where she had to remove her ankle plaster again and again in a situation where she could not even stand. Her leg injury has become worse now and indigo has been responsible for it. She was mentally distressed and she missed her flight due to that! Kindly provide her a flight move on with a wheelchair at the earliest