IndiGo Complaints & Reviews

I paid full price for my sisters ticket and her 4yrs old daughter ticket. When she reached at the airport, the staff told her that seats where baby's can sit comfortably are not available, so she agreed and took another seats. When she reached inside the flight, somebody was already sitting on her assigned seat and that men denied to get up as he said he paid for that (Which is right, as he also paid) but my sister wasn't travelling for free even with her daughter. Cabin crew shamelessly asked my sister to hold her daughter in her lap as flight is full. Imagine this situation where her daughter who is 4 years old will be seating on her lap in middle seats. This is really dangerous and horrible experience that we had with indigo.

Hi gaurav & indigo ceo and indigo directors,

You are completely escaping and hiding... Like

In my recent previous mail, i have clearly mentioned that your web - check-in was not working and in turn i missed the flight...

And hence it is complete responsibility of indigo to return the money and through offers and discounts in future flights to cover complete 4200 rupees...

Note that in your below mail, you are not at all taking about web - check-in issue... You are completely escaping and hiding.

And it indicates how loyalty you and your company... It is very shame to indigo...

If indigo won't offer of amount 4200 rupees to me then

If indigo, won't return my refund or discount offer to cover 4200 rupees then

1) i will never travel through indigo in my remaining life

2) also indigo is fully cheating me, and hence i will publish my bad experience in social websites

3) legal move on indigo since your web-check-in is not working and you are fully responsible for to return 4200 to cover fully through discounts

4) i am cursing indigo, to go huge loss in coming quarters and will close through bankruptcy

5) also i am cursing the indigo management and partners to go huge financial loss in their personal life.

- ram gantasala - [protected]
=
On thu, sep 7, 2017 at 2:12 pm, indigo customer relations wrote:

Dear mr. Gantasala,

Thank you for writing to indigo.

At indigo, we maintain complete transparency and inform our passengers about the counter closure time before confirming the reservation. The complete information is mentioned on your itinerary as well.

It was not possible for our staff to accept any passenger at the time you had reported at the check in counter.

While we always try to provide assistance to our passengers who arrive late, we would request your understanding to the fact that our operations are regulated by various factors which are beyond our control and it is for this reason we need to maintain our schedules accordingly.

Our endeavor has always been to accept our esteemed passengers on their booked flight, however, this effort is based on lot of factors.

Adhering to our policies, we are in no positon to provide you with any refund.

We remain committed towards offering you the best of our services at all times and look forward to assist you with your future travel plans.

Thank you for choosing indigo, we look forward to serving you on-board.

For reservation, fares and schedule information you can contact our 24 x 7 call centre at [protected] or visit our website www.goindigo.in.

Once again thank you for communicating with us.

Best regards

Gaurav singh
Customer relations
Interglobe aviation limited ("indigo")
Level 5 tower d global business park
M g road gurgaon haryana 122002 india
P +[protected]
W www.goindigo.in
— original message —
From: raman. [protected]@gmail.com
Received: 9/7/2017 1:38 pm
To: [protected]@goindigo.in; customer realtions; customer relations; customer relations; customer relations.; customer relations..; [protected]@goindigo.in
Subject: re: fw: your indigo itinerary - ci832r - serious action on indigo - i need to talk with indigo ceo crm:01426218 fully lieing

Hi gaurav and indigo team,

You are completely lieing... I tried multiple times to do the web check-in, but it is completely failed to open...

It is complete responsible of indigo itself to return my complete money..

It is always bad habit of indigo to miss the people and reach 30 mins early to destination and same thing happened on that day..

If indigo, won't return my refund or discount offer to cover 4200 rupees then

1) i will never travel through indigo in my remaining life

2) also indigo is fully cheating me, and hence i will publish my bad experience in social websites

3) legal move on indigo since your web-check-in is not working and you are fully responsible for to return 4200 to cover fully through discounts

4) i am cursing indigo, to go huge loss in coming quarters and will close through bankruptcy

5) also i am cursing the indigo management and partners to go huge financial loss in their personal life.

- ram gantasala - [protected]
=

On thu, sep 7, 2017 at 12:57 pm, indigo customer relations wrote:

Dear sir/ ma’am,

Thank you for writing to indigo.

With regards to your mail, we would like to inform you that, at indigo, we close the check in counters 45 minutes prior to the scheduled departure time of the flight. This information is also mentioned on the itinerary sent on confirming the reservation.

We try our level best to accept passengers reporting past the scheduled reporting time, however, on 3rd september, 2017, it was not possible for our staff to accept you at the time you had reported at our counters as the counters of 6e-6417 from delhi to kochi were already closed.

We strongly recommend our passengers to report at the airport at least 2 hour prior the scheduled departure time to enjoy a hassle free boarding experience.

It is not just a matter of printing a boarding card or accepting a passenger, once counters are closed the load sheet needs to be amended, head count has to be changed, baggage (If any) holds also need to be re-opened to accommodate any addition which may further hamper the operations.

Moreover, had there been any possibility, our staff would have accepted you for the flight without any hesitation as we always try to accept the passengers reporting past the scheduled time, however, this effort is based on lot of external factors.

We would like to inform you that the seat on your went vacant and therefore as per policy the complete booking amount gets forfeited. However, an amount of inr 743.00 towards no show taxes has been processed to the travel agency account which was used for making the booking.

Also, this is to inform you that our website is working perfectly fine and we are unable to locate any error at our end. We would request you to kindly share the screenshot of the error for enabling us to investigate the issue with our it department.

Further, we do not accept the payments over ivr using diners club cards.

We request your kind understanding on the need for our policy and look forward to serving you again.

For any assistance, please feel free to write to us.

For reservation, fares and schedule information you can contact our 24 x 7 call centre at [protected] or visit our website www.goindigo.in.

Best regards

Gaurav singh
Customer relations
Interglobe aviation limited ("indigo")
Level 5 tower d global business park
M g road gurgaon haryana 122002 india
P +[protected]
W www.goindigo.in
From: ramanjaneya setty gantasala [mailto:raman. [protected]@gmail.com]
Sent: sunday, september 03, 2017 3:24 pm
To: indigo; corporate
Subject: re: your indigo itinerary - ci832r - serious action on indigo - i need to talk with indigo ceo

Hello, very worst service by indigo.

1.
I reached hyd airport at 1.15 pm and i don't have check-in luggage also. Nearly 40 mins available. But still your team is not allowed me to travel. Your manager abdul sattar is very badly spoken. Indigo should remove him from the job. Also

2.

Also your website web is not allowed me to do the web check-in which i was tried at 11.30 am even after paying the pending amount. Also

3.

Also yesterday indigo is not allowed to accept the diners - club card through ivr when i am trying to pay difference of amount through customer care help.

So indigo is fully responsible for the loss of money along with my valuable time

To reach airport, spent 700 rupees. So total of 3500 + 700 = 4200. Along with valuable time lost which i can't measure.

If indigo, won't refund complete amount 4200 within, 72 hrs then i will be starting a website 'donot-travel-indigo.com which will collect the feedback of indigo travellers who experienced badly by indigo.

So shortly i will create the website
'donot-travel-indigo.com to collect the bad experience of the indigo travellers if i won't receive 4200 cash immediately.

Pls forward this email to ceo.

Ram gantasala
[protected]

Indigo is desperately forcing the customers to rescedule the flights... By closing the boarding gates without any announcements... This is cheap trick... We were at the gates 20 mins before the flight but they didnt allowed us to board... They rudely said go buy another flight... The gates are closed... This is a silent airport and there will be no announcements...

I lost 15k for this... This is my hard earned money... If they are so punctual about time then atleast they should refund my amount... Me and my family will never buy or recommend this airlines...

I have booked flight tickets through irctc

Date of travel: 03.09.2017 9.25 flight from hyderabad to coimbatore-pnr no. M8lwhf. Due to change of flight schedule ticket cancelled and got refund amount of rs.1080 only. Cancelled through irctc login

Date of travel:03.09.2017 flight from coimbatore to hyd
Pnr no. M8lwhf. Cancelled through indigo web site since the flight time schedule changed more than 5 hours.
Refund amount of rs.3850 as informed by airlines customer care not received. Indigo airlines already communicated to irctc for refund of rs.3850 to me

Travellers name: mrs mangalatulasi
Mrs visalakshi

Z95hjv:

I almost got hearning problem permananetly after boarding 2 flights one from pune to hyd and second one from hyd to chennai.. Both flights all my friends (Around 17) got thier ears damaged. I had spoce jet journry a week ago but we did not face any issues.. Is there any stupid whic can get an answer or do you want to use social meadia to get answers.

The gate keepers are closing the boarding gate before the time, and they knows that people are standing for boarding, inversely they are spoiling the time in argument that time is to close the gate 25 minuts prior and closing the gate 30 minuts ago and forcing to buy tickets for next flight, only 500rs wave off, due to announcment free zone, no vocal call from gate keepers before closing the gate, and still there are announcments are going on for several passengers. Mostly spoiling the time on argument but will never coperate to passenger and will force to buy next new take off in urgent basis cost. Also the ladies are so egostic and good mouth fighters first they are arguing second they are saying dont shout on ladies. No hindi font is printed on the boarding pass, if somebody is travelling who doesnt know english will be made fool easily. People who faced the same shall stand and file yhe fir against the indigo company. The passengers are paying and they are not responding on time. Holy # this is, such a cheap trick to earn, none shall travel by indigo airline. Shall be take investigation or change the services.

This is to regret that i had travelled today from ccu to ixa with pnr no. Bcsygt whereas i had done fast forward checkin with transaction id[protected] but no fast forward tag was enclosed which in turn has delayed me in collecting the baggage. I highly appreciate your service which is praise worthy but such mistake from your end is not appreciated. Kindly inquire the matter. I have the snaps of the tags when i had arrived at agartala airport.

I had booked a ticket for my journey from imphal to guwahati. The journey date was 3rd september, 2017 in flight no.: 6e 187.in the booking i have added services as pre-booked meal and pre-reserved seat for my itinerary.

After boarding the plane and when it comes for meal serving i was told that the meal will not be provided for this booking as the flight duration is only 50 minutes and instead of meal i can get only cookies....

We have booked a flight from goa-to chennai for 11th august.
We have received a call that the flight has being cancelled and we a put on mumbai flight and the to chennai flight. We have booked flight through clear trip.
We cancelled the tickets with flight cancllation reason.
They promised me full return. But i received only 160 /-rs.
My mobile number is [protected]
The tickets were booked in name of shailesh shah and neeta shah
Pnr:uc9jxm

On 26th august 2017 i had a connecting flight of indigo from mumbai domestic airport to amritsar. Flight no. 6e 174 from mumbai to delhi and then 6e 894 from delhi to amritsar. At amritsar airport my bags came at the end at the collection belt.. When i came back home and tried to open my luggage.. The zip of both my bags were damaged as if someone had opened it with a sharp pointed thing n sealed it again. My new purse was broken and there was a silver plated hanuman chalisa (Gifted by relatives in mumbai) which was missing. And there were 4 shagun envelopes with rs 2100 each.. They were also missing. We complained via email. But they reverted that the matter is closed because we didn't complained while collecting our luggage. No one can judge that the luggage can be opened like this also. We came to know about this while opening the luggage at home. Check the shared pictures please.. Help me.. I want my stolen things back... Indigo airlines staff has done this for sure...
Call me on this no. [protected]

I am feeling very disappointed to share this for such a renowned company like indigo that our checked in luggage is not safe.
Yesterday i travelled from nag to del by indigo flight with pnr ze4i9d. When i entered in airport my wallet has 2600 rs.in it. I kept dat bag in luggage. Before reaching home i found that my all cash was stolen from my wallet. I complained regarding this to customer care and they denied to take responsibility for this incident. Worst service by indigo. Take it as my complaint and refund me back my money.

I booked an indigo flight 6e-643 from delhi to pune on 28 august. The departure of the flight was at 04:50am. I reached the airport check in at 03:40 due to heavy traffic. Inspire of having no check in luggage and the boarding was still going on your staff did not allow me to board the flight and i had to pay an additional cost of rs 9610 for a rescheduled flight. This is just money making business. As i did not have a check in baggage you could have boarded on the flight. Disgusted with the staff behaviour. I want a refund of my ticket or i need to file a complaint with the consumer court...

I booked an indigo flight from pune to bangalore on 26 august. The departure of the flight was at 10:20pm. I reached the airport check in at 09:40 due to heavy traffic. Inspire of having no check in luggage and the boarding was still going on your staff did not allow me to board the flight and i had to pay an additional cost of rs 4600 for a rescheduled flight. This is just money making business. As i did not have a check in baggage you could have boarded on the flight. Disgusted with the staff behaviour. I want a refund of my ticket or i need to file a complaint with the consumer court

Dear sir/madam,
I am sorry to bring kind notice to you that i flew with your airlines, flight 6e-367 on 21st aug 17, vide pnr no. Jjd9nr from bangalore to new delhi. I have flown with your flight, but the kind harassment me and my mother faced would question me to fly with indigo again.
I had one laptop bag along with a bag which i was going to carry as cabin luggage which weighed a little above 7kgs, which i am aware of...

Dear sir/madam
My indigo flight 6e 679 from dehradun to delhi traveling date 25th aug’2017 time 12.40 booked through www.indigo.co.in with 6e student option for my daughter miss aditi rawat. The details of ticket as follows
Booking reference numeric booking id date of booking from to
U5gznr [protected] 01 july 17
05:04:23 (Utc) dehradun delhi

During her check in airport at dehradun, she have carried 19 kg weight in baggage but indigo counter staff collected rs. 1500/- from her. As per policy of airlines upto 25 kgs baggage carried by student is allowed.
I am deeply aggrieved for this over charging beyond justification. I request you to look into the matter and redress my said grievance at earliest.

My son on his way to care for sick niece/nephew was denied boarding by @indigoairlines on august 23, 2017 at varanasi airport because he didn’t get there 45 minutes before expected time of departure. He wasn’t late but not 45 minutes before expected time of departure. Aircraft was still there. This way they can rebook for next possible flight which is next day with additional fee which is more than 50% of the original ticket price.

Another time, i was traveling with my family including a 3-year old kid with full fare ticket by spice air. They refuse to give seat to my granddaughter with her mother unless we upgraded to their “comport class” with additional fee. Explanation: we don’t have any seats together.

How a county like india would allow this money grabbing bottom line business model by companies? Unless it’s the government “of the people”, “by the people” but “not for the people”.

Applied for an job at indigo airlines, on 23/8/2017.
Got an email claiming to be from indigo department that my resume has been selected. And i have to attend an interview at gurgaon but before attending an interview i have to send an security deposit of around 9350. And i cannot attend the interview before sending the amount, after sending amount they will send details it seems and the suspicious thing is i cannot accompany anyone for the interview.
I don't know how indigo airlines can be so irresponsible or some suspicious person must be using their name.

My father had been denied entry to the flight even though he was at the boarding gate 35 minutes prior to departure. He was made to run across gates unnecessarily although being 65 years old and later denied entering the boarding gate. His fault, he had a power-bank in his check-in baggage.

My father had done a couple of flights, though he is not frequent. On an unfortunate day, he set out to board a flight from bangalore to jaipur alone. Here is how the events unfolded. It was morning 5:30 on 17th august, after the security check he started moving towards the boarding gate 9, the flight was at 6:10 am. Simultaneously i got a call (My number was given in booking) asking the passenger to report at gate number 7, the person nervously told me a physical check was required. Unknown about the 'physical check' i asked my father to proceed to gate number 7.

That was when it became a trouble. Indigo crew tossed my father from gate number 7 to gate number 9, back to gate 7 and then again to gate 9. By then he had lost 10-15 minutes. (Later my father told me it was difficult for him to walk fast because of his age and the floor was slippery.) ultimately the indigo crew told him that he has a power bank in his check-in baggage and he had to take it out. A crew member escorted him back to the baggage section and dropped him there. My father took out the power-bank from his bag, got another boarding pass as his earlier pass was canceled and went for security check again, no support from indigo crew.

Indigo crew had a different story. As i called back the number i got a call from earlier, 'rakshith danda' picked it and told me he has been searching for my father but he can't find him in the security check. So he had announced his name, though he did not get any response. Immediately, i called up my father, he said he was still in the security check with 5 people ahead of him. My father went back to gate number 9 where he was denied an entry. Rather they asked him to book another flight same time next day with a difference of 5080 (The flight cost was 5300+ on cleartrip). To which i refused and asked my father to lodge a complaint about the inefficiency of their system.

This started a mockery. I had an argument with the crew at boarding gate named 'shashi'. First, he did not accept any inefficiency second, when i gave him pointers on how he was contradicting his statements, he gave back the phone to my father. My father probed him to talk again on call, though he replied that he had no interest in talking to me. Apparently, i had lost his interest because i showed him the flaws in his arguments and asked him to stop #.

I asked my father to hold the ground and get a written complaint. Though a self-claimed manager came to help, but she gave us only an email-id to send a complaint. She was not in a mood to take any complaint. My father was forced to leave the terminal against his will and they cancelled his second boarding pass.

Two hours later i got a call from indigo, telling me they would book another flight without extra charge. But i had booked another flight already and i refused.

I have few questions left unanswered.

1. How come an old passenger 65 years old, who had reached boarding gate 35 minutes prior to departure, made to run for 15 minutes, while you can't decide what to do with him. Then left on his own later?

2. How cluelessly the staff makes false statements?
I have 4 instances

A. The person at checkin-counter 'ravi' said, he had asked my father if there is a power-bank in check-in baggage and my father replied in a no. Ravi later told me that he had on-boarded 180 passengers so far that day, so i asked if he remembers the response of each passenger. He replied in a no, adding contrarily he remembers my father's response clearly.

My father on the other side does not remember being asked. He said he had not replied anything about power-bank at the check-in counter. Also, he did not have any intention to smuggle power-bank.

B. Non-existent announcements. 'rakshith' one of the indigo crew told me that he had announced my father's name many times but he did not get any response. My father told me he did not hear any announcement. It was a silent airport and my father does not have any hearing problem.

C. When i asked 'shashi' another staff, why was my father not supported all the time? Shashi told me it was not true there was a person with him to escort him. Though when i probed further, he said he did not have enough man to escort a passanger from check-in counter to security check.

D. The self-proclaimed manager said that my father accepted that my father did not know there was power-bank in the bag, though my father denied making any such statement. I probed the manager further and asked about exact words my father said. She said she was convinced she got the information from the conversation between my father and staff 'shashi', though she did not remember the words.

3. How come it took you two hours after sending the passenger back home to understand the seriousness of the situation?

4. What action have you taken so far on the issue?

- ashish

Hi team,

We are four family members. One of our family member (My mother) is quadriplegic since three years after spinal cord injury. She is a wheelchair patient and requires 100% assistance from the family members in every activity as she cannot use here limbs on her own.

We will be travelling from delhi to ahmedabad via indigo airlines on 27 aug 2017 @6:25 am and had booked the flight almost a month back. Looking into the criticality of my mother, i had reserved wheelchair and front rows seats of economy class for all the four members i. E. Seats 1c, 1d, 1e, 1f for easy handling of patients and make it sure that we all are by the side of patient. The reservation was done way back on 7th august.

Now, the flight has been cancelled by indigo and they have scheduled another flight that is on 27 aug 2017 @ 07:55. I called them regarding my already reserved seats but they are saying they have only on seat reserved in front row that is for my mother and rest no seats are available in front.

This is very disappointing, who will handle the patient. How can she sit alone and handle herself, that is not at all possible. After talking several times with the indigo customer care, they gave just two seats together in front row.

I mean they don't understand that a patient is travelling and they should not change the reserved seats. Kindly treat this matter on urgent basis. Below are the complete details:

Old flight details and pnr:
Flgt no: 6e517
Pnr: x63zgb, tiectx

New flight details and pnr: 6e4373
Pnr: x63zgb, tiectx

Sir,

Myself gireesh ks (Indigo member no. [protected]), booked 2 flights through indigo website on 20 may 17 in armed forces personnel category. I tried for round trip option at first, but in that time it was showing booking 2 tickets in this category is not possible (First time faced such a problem, i had booking same earlier). So i decided to book one after another. Booked my first flight from ahmedabad to cochin (Connecting flights no's 6e 879, 6e 683 on 19 aug 17). I got mail from indigo at 12:18hrs that payment initiated (Inr 3298.00), i completed payment through netbanking (Sbi), and i got conformation mail. Then i go for another ticket from cochin to ahmedabad (Connecting flights no's 6e 298, 6e 181 on 09 sep 17). I got mail from indigo at 12:30 hrs that payment initiated (Inr 2736.00), i completed through netbanking. Conformation mail for second booking also received.
0n 19 aug 17 i reached indigo check in counter for check in for my fligt, staff denied to provide my my boarding pass, saying i dont have booking for my flight. I showed my ticket conformation mail, they said i have only one booking form cochin to ahmedabad on my booking reference xeitmt. The staff were saying i have done my second booking in the same pnr. But it was not my fault, i just booked another ticket after completing first booking. I do not modified or cancelled my previous booking. The staff were saying i edited my ticket. I had nothing to do with pnr, there site generate it, how can i edit pnr??? I never got an intimation on cancelling of my flight. I just booked 2 tickets one after another. It was a total harassment from indigo. Its there technical fault and i had to pay high for it. As its very important for me to reach home on 19 aug 17. I had to book another flight on goair for inr 7111.00 (Pnr : bywf4x), which is double the fare of my first booking. As its not my fault, i need the extra spend money back. I putting faith on indian consumer complaint forum for my refund.

Your's faithfully,
Gireesh ks
Kayippurathu
Thekkenada, vaikom,
Kottayam, kerala-686141
Email; [protected]@gmail.com
Phone: [protected], [protected]