IndiGo Complaints & Reviews

Hello indigo team,

This mail is for the complaint towards one of your staff at the booking counter of netaji international airport for kolkata location. Her name is debomita (If i remember correctly) and she was there at the booking counter on 30th june at 10:00 am shift. My wife and my daughter (Infant) had flight 6e - 207 for ccu to gau on[protected] at 1040 am. They reached the booking/boarding counter at 0956 am (1 min...

My wife jayashree Sati was travelling from mumbaI to dehradun on 1/07/2017 by indigo details as follows
6e298 bom to delhi
connecting 6e246 delhi to dehradun booking ref H9MT8M
on reaching delhi she did security check in and was waiting for boarding. flight left for dehradun with her luggage on board without informing her to board. when my wife asked about it they said delhi is silent airport. I don't thing this complaint...

We have booked ticket for Ahmedabad to Nagpur in Light fare by oversight, hence allowed only 7 kg baggage. Inquired in Customer Care Services for 15 kg luggage as per them payment of Rs. 200/- will have to be done at the time of boarding the flight for additional 15 Kg baggage. we want to make the payment of Rs. 200/- today only and confirm for additional 15 Kg baggage in flight ticket. But they are not not ready to accept cash today and...

I with my colleague was to travel by indigo flight 6e 271 departure at 6.15 am from kolkatta to chennai on 26th may 2017. We reached the airport at 4.30 am and got the boarding pass at 5.15 am. But unfortunately due to heavy rush in the security check we got cleared at 5.50 am. But when we reached the boarding gate at 5.55 am they told the gate is closed and cannot travel. No refund was given and due to my urgency i was forced to travel by...

My parents are malaysian who was travel in indigo flight 6e 6323 on 25/6/17 from varanasi to bengaluru. The tickets was booked by my agent. I already received the tickets and payment status showing complete. (Attached). After my parents received the boarding pass and while waiting at gate, the indigo staff announce my parents name and asked them for credit card. My dad already told indigo its was booked by agent and please clarify with him....

I was to travel on 24th june from hyderabad to mumbai on indigo flight 6e 809. I had an onwards flight to udaipur from bombay. I got to know that my flight was delayed to 25th june while doing web check in on my way to airport. There has been no communication to me regarding the same. On following up with indigo they furnished a fake mail which they said was sent to me but i never recieved the same.in fact on previous evening i got a reminder...

I and my wife have traveled from kolkata to ahmedabad on 26th june 2017 (Pnr - dhzvjh (Sumit jindal) and b69rfy (Chandani jindal).

We had two check-in baggage (One suitcase and one trolley bag). Seal was put in kolkata airport in both the luggage.

When we received the luggage in ahmedabad airport the seal was not there in trolley bag.

We assumed that the same might have broken by mishandling...

The indigo staffers abhilasha and neelima read the boarding pass as 27th june and yet tell me that the ticket is for 3rd july and does not let me board. After arguing at how ridiculous their argument is they realised that they saw my future booking in the system and made a mistake by not allowing me to board. So their solution was to walk away and i had to book a new pricey ticket as i had no choice. My pnr was oe8rut. Are you guys paying...

I have booked a flight on 17th june from dubai to indore via mumbai for travelling on 27th june (Pnr number hfpfsn). I have received a call from indigo call centre india ' saying that you flight is cancelled & either you take your refund or travel via delhi. Then i checked with indigo airlines dubai office about the flight status they said the flight is on time. This seems the indigo airlines cheated with the customer and your customer care...

I have flight at 5.10 a. M and had already done web check in fir the same so that i need not stand in que for handling my luggage.
The service is so poor they ade me and all other who had done web check in stand in que for an hour or less.
What is te use of web check in when customer has to face problem and no 1 attain the complaint. Even customer service executive are helpless....

To my utmost surprise, when i landed in lucknow from pune on 16th jun, 2017, i found my travel bag zip broken.
The bag was checked before boarding the flight and a zip seal was put in place. So it can't be said that the bag went unchecked.

I confronted the on duty cse (Customer service exectuive) pankhuri, who claimed she was a senior officer, about the utter carelessness on part of the airline to have handled my baggage...

This is with regard to my flight number 6e - 841 which i wasn't allowed to board as i reached 45 minutes prior to the time of departure that was 22.50 p. M. Money doesn't matter but the quality of people you have placed on your front desk who are models of extreme good behaviour should be given a recognition. Miss reena placed at terminal 1in igi airport allowed mr. Sapalika flying to bengaluru by 6e-977 departing at 22.40 who came to the...

Pnr. Zdfqgg indigo 6e.68 trip-[protected]' february 02-2017 this regarding some emegration problem was that date unfortunately they cannot travel the date my said i comblaint all redy emegration they saying u will get shortly the refound amound still i am not get refound amond"so plz any apdation plz inform me, thanks"[protected]@gmail.com mobail [protected]...

I made my checked-in baggage as fragile but indigo airlines do not understand the meaning of 'fragile' due to which i got my checked-in baggage broken in 2 pieces. The baggage was thrown in front of my eyes.
Date: 19/06/2017
Pnr: b5gb5y
Travel details: chandigarh= delhi (12:00 - 12:55), delhi= bhubaneswar (15:45 - 18:00)
I dropped my baggage at chandigarh airport and got it broken in bhubaneswar airport.
Kindly...

Hi
I have booked a ticket for indigo 6e 464 and completed my web check in before only and i have reached airport at 8:30 am due to lot of people in line i requested the ground staff to let me clear my luggage and until i reached counter by 8.50 am the staff says you cant board the flight as your delayed.
I would like to if same thing happens from flight authority said like flight gets delayed by 30 minute or 15 minute we would...

I'm a female passenger and iwas travelling all alone via indigo flight 6e 358 from agartala to imphal on 17/06/2017 at 12.45pm. I was alloted seat no.20b inbetween two adult male passengers. I requested either of them to let me seat in any side rather than being in the middle of both of them but no one assisted me. I was feeling very much uncomfortable. Then i requested airhostess "priyanka" to request them but she clearly denied that she...

Feedback tb4z9m comments:sorry to say that there was no girl power!!! I boarded the flight at 11.15am and was seated in the 4 th row with a prebooked meal coupon. But sad to say that the flight attendants were so unprofessional that they could reach our row only at 12.45pm. And when i requested for chicken junglee sandwich i was told that it was not available as it had gotten over.. Nor did i get the choice of my beverage.. Paperboat anar/lime....

1. I am bharat. I had made a flight reservation on 08 jun 17 to travel to bengaluru through indigo airlines. The flight details are as follows:
Flight no.: 6e 287
Pnr: ag8m5h
Dep date: 15 jun 17
Dep time: 0755h

2. I reported at the airport at boarding pass issue counter 50 min prior departure, i. E at 0705hrs. As per the ticket, the counter is closed for check in 45 min prior departure at 0710h....

I have booked two return tickets on 15thjun at 10.45 pm for indore-delhi and delhi-indore, timing 7.00 am and 7.15 pm. But when i received the ticket over mail the return ticket timing were 4.50 pm. I tried to correct it online but of no use. Wrote a complaint to the co but did not get any reply. Went in the morning to indigo office at indore airport they charged me 5828 for changing the return ticket. Although tickets were available in evening...

I had my flight on 15th jun 2017 at 12:10 pm, i had powerbank in my checked-in luggage. I acknowledge that it was my mistake and it was even notified through sms also. Actually i was about to carry that luggage with me in hand however but at the last moment since weight was unfortunately more than 7 kg i had to check that luggage in.

But my concern is when luggage went through screening why it was not notified to me earlier....