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IndiGo Complaints & Reviews

2.7
Updated: Dec 28, 2025
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IndiGo reviews & complaints page 28

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K
kalpakk
Aug 10, 2022
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Hello team IndiGo.

I boarded flight 6E 6877 on 3/08/2022 and opted for an airport check-in. Unfortunately, I lost my boarding pass few days after the travel and later on applied for travel certificate by paying an online fee of 300/-.

However, I have not received the travel certificate yet even after the completion of payment.

My booking reference is QUZ8UX.

This delay in retrieving my documents even after the completion of payment is severely problematic.
IndiGo customer support has been notified about the posted complaint.
Dear Sir,

We see you have made the payment for the travel certificate. Let us check if the same has been issued.

Please allow us some time.

Regards
TeamIndiGo
IndiGo Customer Care's response, Sep 25, 2022
Verified Support
Dear Sir,

As checked, the travel certificate has been issued. If you haven't received it, please visit https://bit.ly/3BC8pkU to download it.

Regards
Team IndiGo
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    sunil bhaskaran
    from Mumbai, Maharashtra
    Aug 8, 2022
    Resolved
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    Resolved

    Dear sir/madam

    I had booked on Indigo Flight fro Mumbai to calicut on 10/9/2022 PNR.NO.FL2WNC Flight No.6E5393 at 12.30 hrs. however on saturday july30th i received a message from Indigo airlines that my flight has been modified to BOM to BLR by flight 6E5382 at 11.50hrs and then BLR to CCJ by flight 6E6028 @ 19.45. There are two Travellers 1. Mrs.Bharathi Bhaskaran aged 82 years and Sunil Bhaskaran Menon aged 57. This compelled me to process for cancellation since it is difficult for me to travel with my aged mother and spend some much time travelling it defeats the entire purpose and hence it was not practical to travel by this flight. I cancelled the Ticket and booked through Goibibo for Airindia on the same day early morning flight.
    I am shocked to see that my ticket has been processed in a regular way and Rs.6000/- recovered from me as done for routine cancellation. The person who called me from goibibo told me that instead of 12.30 the flight has been rescheduled at 11.45 and hence full refund is not possible . He was not willing to listen at my arguments.

    I am shocked at this apathy and lack of initiative by both Goibibo and indigo airlines in dealing this issue. Kindly take corrective and remedial action immediately.

    there is also a point to note that i have not taken any concession despite my mother being 82 years.

    This will of course have a bearing on my future dealings with goibibo and indigo airlines.
    Oct 7, 2022
    Complaint marked as Resolved 
    IndiGo customer support has been notified about the posted complaint.
    Verified Support
    Aug 29, 2022
    IndiGo Customer Care's response
    Sir,

    We are sad to note your disappointment. However, please know that a full refund has been processed from our end to the virtual ID o the agency. You may reach out to them to claim your amount.

    For any queries, we sincerely request you to reach out to with us PNR details via Twitter/Facebook DM so we can check and assist you in the best possible way.

    You may also reach out to our customer care team OR write to us at customer.[protected]@goindigo.in for more assistance. We look forward to your kind understanding.

    Regards
    Team IndiGo
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      D
      Deepchand Sankhala
      Aug 8, 2022
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      Address: [email protected]

      I live in Surat in Gujarat. You have introduced one direct flight from Surat to Jaipur daily debating Surat at 16.05 hours. In past I have booked this flight three times with my family but all the times in different months of the year the flight gets cancelled at 11 th hour which put us in a very awkward position. The reason mentioned all the times is due to technical reason. Kindly let me know the status as on today. If all the times it gets cancelled please remove it from the time table or you run it properly.
      IndiGo customer support has been notified about the posted complaint.
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        S
        shaheed1243
        from Kadapa, Andhra Pradesh
        Aug 8, 2022
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        Hi
        My name is Shaheed hussain and my email id is [protected]@gmail.com. I booked my flight ticket(kadapa to kuwait) from indigo official website. They deducted my money from my bank account but I didn't received any confirmation ticket/pnr number.please help me out
        IndiGo customer support has been notified about the posted complaint.
        Dear Sir,

        We request you to share the transaction id, date of travel, registered contact details, and email id via Facebook/Twitter DM so, we may check and assist you further.

        Regards,
        Team IndiGo
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          Y
          Yourx13
          from Ahmedabad, Gujarat
          Aug 8, 2022
          Resolved
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          Resolved

          Fraud mobile no. [protected]
          fraud name Pooja Mishra
          call for the job
          test the reports mri corona rtpcr

          My Name- Ashish R Thakur
          mo.no. [protected]
          +2 photos
          Sep 12, 2022
          Complaint marked as Resolved 
          IndiGo customer support has been notified about the posted complaint.
          Verified Support
          Aug 08, 2022
          IndiGo Customer Care's response
          Sir,

          We have come to know about such fraudulent activities and also have highlighted the same to our concerned team. IndiGo neither charges any money for interviews or recruitment nor engages with any mediator to secure appointments for candidates. Please visit bit.ly/2GWddcd for more details in this regard.

          Regards,
          Team IndiGo
          Hello sir mujhe indigo airlines LTD company ke liye job ki bol kar mujh se 1800 repes kha gya hai ab me call kar rha hu to call utha nhi rha hai please help me sir Mera amount abhi tak refund nhi Kiya ... Please help me sir

          My job selected for the fraud call - Comment #4050611 - Image #0
          My job selected for the fraud call - Comment #4050611 - Image #1
          My job selected for the fraud call - Comment #4050611 - Image #2
          My job selected for the fraud call - Comment #4050611 - Image #3
          Hello sir mujhe indigo airlines LTD company ke liye job ki bol kar mujh se 1800 repes kha gya hai ab me call kar rha hu to call utha nhi rha hai please help me sir Mera amount abhi tak refund nhi Kiya ... Please help me sir

          My job selected for the fraud call - Comment #4050614 - Image #0
          My job selected for the fraud call - Comment #4050614 - Image #1
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            I
            Imran Naik
            Aug 7, 2022
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            Dear Sir,

            I would like to file an complaint against Duty Manager Mr. Rao of Indigo Airlines at Muscat international airport for dated 6th August 2022 in night shift.

            We have done online checking for ticket and we received msg from indigo that( email will be sent shortly with boarding pass)

            After arriving at airport 60min before also the manager denied the entry stating counter is closed . When we tried to explain him that we have done online checking, and also reached 60min before he did not allow us to board aircraft and talking very rudely.

            This is first time we ever come with an incident as we travelled with various air flight in last few years.

            I need an clear explanation why boarding is denied when as per rule they must allow if it’s before 60min.

            Details of ticket as below : URFVMQ

            Thanks & Regards
            Imran Naik
            [protected]
            +2 photos
            IndiGo customer support has been notified about the posted complaint.
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              S
              sekhon 13
              Aug 6, 2022
              Resolved
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              Resolved

              Address: Gurgaon Haryana
              Website: www.goindigo.in

              Not refund my deposite security 2.10 lakh
              Aug 6, 2022
              Complaint marked as Resolved 
              IndiGo customer support has been notified about the posted complaint.
              Sir,

              IndiGo neither charges any money for interviews or recruitment nor engages with any mediator to secure appointments for candidates. Please visit bit.ly/2GWddcd for more details in this regard.

              Regards,
              Team IndiGo
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                B
                bhavishya pp
                Aug 5, 2022
                Resolved
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                Resolved

                Had worst experience with indigo customer service at bangalore Airport indigo counter. Made me wait for 45mins just to book the return ticket and asked to pay 31000. Due to which I missed my flight and had to reschedule to connecting flight and waited for 8hours. I am looking for refund on the loss I have bared to reschedule.
                They first asked 18000 to reschedule and then rescheduled to 4000 after requesting and waiting for 45mins.

                When asked about the carelessness and less manpower, they dint care to reply but asked to wait if I wanted to travel. Is Indigo losing its trust and become a scam company?
                My PNR : PLVBVC
                Sep 6, 2022
                Complaint marked as Resolved 
                IndiGo customer support has been notified about the posted complaint.
                Verified Support
                Aug 06, 2022
                IndiGo Customer Care's response
                Ma'am,

                We are sad to know your day didn't go as planned but we always request passengers to check detailed international travel guidelines on our website or on the respective govt. web portal to avoid a last-minute hassle. As checked our staff assisted you with the re-accommodation to an alternate flight for the minimum applicable charges. We request your understanding.

                Regards,
                Team IndiGo
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                  D
                  diksha Kshirsagar
                  Aug 5, 2022
                  Resolved
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                  Resolved

                  I got a call from indigo. And they told me that they are hiring male candidates as driver, to pickup and drop The pilot. For this they firstly told that you have to pay 750/-rs for id and offer letter. And then again they charged 4500/-rs for uniform and shoes and now they are not attending our call.
                  There contact detail: [protected]
                  Manisha aviation
                  Sep 6, 2022
                  Complaint marked as Resolved 
                  IndiGo customer support has been notified about the posted complaint.
                  Verified Support
                  Aug 06, 2022
                  IndiGo Customer Care's response
                  Ma'am,

                  We have come to know about such fraudulent activities and also have highlighted the same to our concerned team. IndiGo neither charges any money for interviews or recruitment nor engages with any mediator to secure appointments for candidates. Please visit bit.ly/2GWddcd for more details in this regard.

                  Regards,
                  Team IndiGo
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                    N
                    nikitaatmiel
                    from Delhi, Delhi
                    Aug 5, 2022
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                    Address: gurgaon DELHI

                    I left behind my mobile phone one plus 9 while flying from Delhi to Doha on 28th by QR 4781 seat number 25 A B & C we were travelling in a group of three I have left the mobile phone on the net cover of the seat of 24 B

                    the crew were Pooja, Priyanka and Swait with captain Ankur.

                    Color of the mobile; ASTRAL BLACK (IT IS IN A TRANSPARENT COVER WITH WHITE AT SIDE AND GOLDEN BORDER

                    - Serial number; 1bbebac2

                    - Wallpaper; me and my daughter

                    - IMEI and/or SIM card operator name; IMEI1 - [protected] IMEI2-[protected] SIM OPERATORS ARE AIRTEL AND RELIANCE JIO

                    - Any other distinctive features; Its bought on sep 18th 2021. its on airplane mode
                    IndiGo customer support has been notified about the posted complaint.
                    Dear Ma'am,

                    Please share your PNR so we can check & assist you further.

                    Regards,
                    Team IndiGo
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                      N
                      nikitaatmiel
                      from Delhi, Delhi
                      Aug 5, 2022
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                      Address: India gurgoan

                      Color of the mobile; ASTRAL BLACK (IT IS IN A TRANSPARENT COVER WITH WHITE AT SIDE AND GOLDEN BORDER

                      - Serial number; 1bbebac2

                      - Wallpaper; me and my daughter

                      - IMEI and/or SIM card operator name; IMEI1 - [protected] IMEI2-[protected] SIM OPERATORS ARE AIRTEL AND RELIANCE JIO

                      - Any other distinctive features; Its bought on sep 18th 2021. its on airplane mode
                      IndiGo customer support has been notified about the posted complaint.
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                        B
                        Bojan Najdov
                        Aug 4, 2022
                        Resolved
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                        Resolved

                        I was sitting on a flight from Goa to Hyderabad - 28E

                        Flight PNR - KJRNVH
                        Flight number - 6E 813

                        Who can I contact to see if they have picked it up and if I can come collect it
                        Sep 7, 2022
                        Complaint marked as Resolved 
                        IndiGo customer support has been notified about the posted complaint.
                        Verified Support
                        Aug 07, 2022
                        IndiGo Customer Care's response
                        Dear Sir,

                        The PNR provided is invalid.

                        Please share the correct PNR so we can check with the concerned airport team for the lost article.

                        Regards,
                        Team IndiGo
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                          S
                          Stebnerudi
                          Aug 3, 2022
                          Resolved
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                          Resolved

                          IndiGo-Flight on 30. June 2022 (6E1718) from Doha to Mumbai (PNR: EPI3TD)

                          On 13. July 2022 only 3 bags out of 4 missing bags where delivered to my address. When I contact Customers Relations they repeatedly say "that as per our records all bags have been delivered to the passenger", which is not true. Even the delivery person confirmed that (see video) and promised that IndiGo will send the last bag also.
                          I need either the bag or refund.

                          Thank you for your help.
                          Rudolf Stebner
                          +4 photos
                          +1 videos
                          Sep 6, 2022
                          Complaint marked as Resolved 
                          IndiGo customer support has been notified about the posted complaint.
                          Verified Support
                          Aug 05, 2022
                          IndiGo Customer Care's response
                          Dear Mr. Stebner,

                          We're sorry to know about your baggage.

                          Please allow us sometime to check with the concerned team.

                          Regards,
                          Team IndiGo
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                            S
                            Sapna Anoop
                            Aug 2, 2022
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                            Address: No 33 sannathi street kaladipet
                            Website: Indigo

                            Hello i applied for job at ground staff position at Indigo airlines ...i got this email ..is it fake or real as it is asking for money
                            +1 photos
                            IndiGo customer support has been notified about the posted complaint.
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                              A
                              a1ashiish
                              Jul 31, 2022
                              Resolved
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                              Resolved

                              I have booked the flight ticket from Singapore to Pune for the travel date 11th Aug 2022. After entering the Payment details via Internet Banking, the Indigo page showed the payment unsuccessful error. I tried again to book and then I received two tickets (different PNR) and two transactions of the same amount were made on my bank account.

                              Here are the PNR Details -
                              1) XSN4PN
                              2) GQ1T3A

                              I' trying to reach Indigo since 26th July. Sent emails, & messages on WhatsApp & FB messenger but no reply yet. Very frustrating.
                              Oct 19, 2022
                              Complaint marked as Resolved 
                              IndiGo customer support has been notified about the posted complaint.
                              Verified Support
                              Sep 01, 2022
                              IndiGo Customer Care's response
                              Dear Sir,

                              As checked, the refund is initiated from our end to the original mode of payment. We request you to connect with your concerned bank for further assistance on this.

                              Team IndiGo
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                                R
                                RashmiAgrawal123
                                from Chennai, Tamil Nadu
                                Jul 26, 2022
                                Resolved
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                                Resolved

                                Website: www.goindigo.in

                                I have made payment towards the Travel Certificate issuance.

                                Still Have not received the mail and the page is not moving after the booking reference.

                                I have even called the customer care. But they were suggesting alternative options not the resolution for this given issue.
                                +2 photos
                                Aug 31, 2022
                                Complaint marked as Resolved 
                                IndiGo customer support has been notified about the posted complaint.
                                Verified Support
                                Jul 27, 2022
                                IndiGo Customer Care's response
                                Dear Ms. Agrawal,

                                Please let us know your PNR so we can check & assist you further.

                                Regards,
                                Team IndiGo
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                                  A
                                  Ahamed Rishvan
                                  Jul 26, 2022
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                                  I booked a flight on 18 august 22 but indigo airlines change my booking without my permission. Due to this change I going to lost more than 1 million business. Please help me for this issue
                                  IndiGo customer support has been notified about the posted complaint.
                                  Dear Sir,

                                  We didn't mean to disrupt your travel plan. We always try our best to maintain our flight schedule. However, please know that our operations are dependent on various factors some of which may affect our schedule. You may DM us the PNR to check and assist you with the best alternative of a full refund.

                                  Regards
                                  TeamIndiGo
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                                    S
                                    Sanjay Sidhant
                                    Jul 25, 2022
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                                    Website: Indigo

                                    I did not get my generated travel certificate generated travel certificate as on dated 16.07.2022 my travel date 13.04.2022 kolkata to port blair
                                    Plzz provide my travle cerificate on my registered email id. Urgentally
                                    IndiGo customer support has been notified about the posted complaint.
                                    Dear Sir

                                    We understand your concern. Please share the PNR and copy of your transaction. We'll check the details and will assist you in the best possible way.

                                    Regards
                                    TeamIndiGo
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                                      nainika09
                                      from Hyderabad, Andhra Pradesh
                                      Jul 24, 2022
                                      Resolved
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                                      Resolved

                                      I have booked a flight on 4th Aug at 21:10 hrs from Hyderabad (RGIA) to Dulles International Airport (IAD) through the official Qatar Airways Website. My flight from Hyderabad to Doha is an Indigo flight partnered with Qatar. As I booked my flight ticket via the Student Privilege Club of Qatar, my baggage allowance is 23 kgs x 3 during check-in.

                                      From Doha-IAD this is the baggage allowance. However, I heard that Indigo is charging extra money for the 3rd baggage. I do not see why that is the case as we have booked one flight ticket with Qatar for the entire journey assuming that the partnered flight (i.e Indigo) will have the same baggage allowance. We weren't even given an option to choose and it was automatically done.

                                      Attaching my phone number and email ID in case you wanna reach out to me:
                                      Phone no: +91 [protected]
                                      Email: nainika.[protected]@gmail.com
                                      Sep 22, 2022
                                      Complaint marked as Resolved 
                                      IndiGo customer support has been notified about the posted complaint.
                                      Verified Support
                                      Aug 09, 2022
                                      IndiGo Customer Care's response
                                      Dear Ma'am,

                                      We're regret the inconvenience caused. Our team will contact you regarding the same.

                                      Regards,
                                      Team IndiGo
                                      Verified Support
                                      Aug 22, 2022
                                      IndiGo Customer Care's response
                                      Dear Ma'am,

                                      Our team tried to contact you however, was unable to connect.

                                      Please share an alternate number along with a suitable time for us to connect with you.

                                      Regards,
                                      Team IndiGo
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                                        Maahiaabha
                                        from Jaipur, Rajasthan
                                        Jul 22, 2022
                                        Resolved
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                                        Resolved

                                        Gst invoice not available

                                        I have booked a flight from Goibibo for Mumbai to Jaipur dated 6 oct 2022 pnr number QJ91MY
                                        But I haven’t received my gst invoice
                                        I have also gone through indigo website there also it showing error
                                        Please give my gst invoice
                                        Mobile number [protected]
                                        Email :[protected]@gmail.com...
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