Claimed

IndiGo Complaints & Reviews

2.7
Last updated May 14, 2024
Complaints 5612
Resolved
2886
Unresolved
2726
Quick Links
Statistics
Share
Contacts

File a complaint to IndiGo

Having problems with IndiGo?

File a complaint and get it resolved by IndiGo customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT

IndiGo reviews & complaints page 32

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
D
Divya154264
May 25, 2022
Jun 10, 2022
This thread was updated on Jun 10, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Baggage Mishandling, Misinformation and refusal to refund

I had a flight from PAT-DeL-BLR flight departing PAT at 20th May, 2022 21:50, arriving BLR at 21st May, 2022 5:30(PNR No. ZIRQHL). I was supposed to change terminal at DEL (T1 to T3).

Owing to bad weather in DEL, the flight was redirected to VARANASI Airport and everything got delayed.
I was offered a rescheduled flight from DEL to BLR on 21st May, 2022 at 9:15 from T1. I enquired at airline counter & at boarding pass...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
S
sarika kamat
May 23, 2022
May 30, 2022
This thread was updated on May 30, 2022
Report
Copy

Urgent: Misplaced luggage

Address:Spic n Span Hotel Old Road, Leh Ladakh-194101

To whomsoever it may concern,

It’s been more than 72 hours since my luggage was misplaced at the Delhi airport. I have made several calls to try to locate it but to no avail.

I have very important documents in my suitcase and it’s crucial that I find it. Besides, I’m in the freezing, networkless, inaccessible, region of Leh, having to borrow clothes from practically strangers who I met on this tour. I...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
K
Komal Khurrana
May 22, 2022
Report
Copy

Luggage

I was carrying 21 kgs luggage . For this I was charged 3300 rupees at patna Airport.
But 15 kgs + 7 kgs =22 kgs luggage is allowed for 1 person.
So, why was I charged at the airport. Kindly solve my issue....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
K
Komal Khurrana
May 22, 2022
May 30, 2022
This thread was updated on May 30, 2022
Report
Copy

Luggage charges

I was charged 3300 rupees on luggage at patna Airport....
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
K
Kenja
from Aizawl, Mizoram
May 22, 2022
May 30, 2022
This thread was updated on May 30, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Rude Assistance at IndiGo Airlines Customer Care

Address:Aizawl, Mizoram.

I booked a AIzawl-Kolkata flight on 17th May, 2022 from a ticket booking website. It was for three passengers and i have cancelled the ticket for one of the passengers on the day I booked the flight as I have typed the wrong name. I received the refund soon enough to use the refund money to book another ticket for the right name. But on the day of the flight, it was raining heavily here at Lengpui Airport, Aizawl. So the flight got bloody...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
N
Na.al
from Nellore, Andhra Pradesh
May 21, 2022
May 30, 2022
This thread was updated on May 30, 2022
Report
Copy

Canceled connecting flight

Address:Nellore ,digital business

Pnr detail's zleukc and hmz88z

Here 2nd flight canceled,

We booked 10 tickets 40 days back from Chennai to Kashmir
Chennai to Mumbai and Mumbai to Kashmir

They simply telling sorry and refund amount,

If not get proper solution I should run adds and scrolling about this airlines

I scheduled 10 days trip and I paid all for these day's, but now another flight...
Helpful
1 other people found this review helpful
1 found this helpful
1 Comment
Report
Copy
S
sanam.saini111
from Mumbai, Maharashtra
May 19, 2022
May 20, 2022
This thread was updated on May 20, 2022
Report
Copy

Money stolen from baggage during check in

MY FLIGHT PNR NO IS FSTDSH.
During check in rs 42000 stolen from my bag. Plz solve issue it's a request...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
S
Swapnark
from Bengaluru, Karnataka
May 18, 2022
May 19, 2022
This thread was updated on May 19, 2022
Report
Copy

Loss of watch

I lost my ivory color titan raga watch inside the flight this morning. I boarded at 4 am on a Mumbai bound flight numbered 6E6464 from Bengaluru Airport. Kindly help...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
B
Bhawnabhishek Khanna
May 18, 2022
May 30, 2022
This thread was updated on May 30, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

No transportation service for customers travelling in connecting flights under same PNR

Address:114 b park infinia eldeco 2

I am lady who has to fly from lucknow to dibrugarh with my 11 year old son through Indigo airlines flight nos- 6E2145 and connecting flight 6E934 under the PNR -WHT14L. My first flight will land at Delhi airport Terminal 2 and I have to board my second flight from Terminal 1.
On enquiring about the transportation facility from Terminal to Terminal for the customers the Indigo Customer Care Personnel has denied of providing any such...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
anuragkr90
from Ranchi, Jharkhand
May 18, 2022
Report
Copy

Lost Ring on flight 6E 2177 on May 18 2022

I was traveling by flight 6E 2177, Jaipur to Delhi, on May 18, 2022. I lost a ring which I was wearing. It must have dropped around seat 25B where I was sitting or between that and back exit. Can you please check and return the ring ?...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
Rohit Mulani
May 17, 2022
Report
Copy

Tickets cancellation fee

I had canceled my tickets for indigo airlines .
And they are not providing sufficient refund for my tickets
I had submitted the valid reason with sufficient documents...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
P
Priyanka Kumari 1999
May 17, 2022
Report
Copy

Money stolen from flight check in baggage

I was traveling by indigo flight of 1820lt/[protected] from patna to goa (via Delhi)6E 178 / 6E 505.
When i reached goa and later opened my check in luggage, i found out that someone had throughly searched my luggage.Money more than 15000 was in the baggage was stolen.
Customer care said why didn't I raise this issue in the airport, how can anyone raise the issue when we don't know what's missing? Baggage looked fine from top(who...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
PragatiBansal
May 16, 2022
Report
Copy

Indigo Airlines Missing of Baggage

Address:Upper Ground Floor, Thapar House, Gate No. 2, Western Wing, 124 Janpath, New Delhi – 110001 India.

I travelled to Vijaywada from Delhi today (through flights Indigo 6E 2331 and 6E 7211) for a meeting with the client at 4pm. But my baggae was left back at Hyderabad. where my connecting flight was from. I couldn't attend the meeting with my client since my clothes and everything was in that baggage. When inquired, Indigo staff told me that my baggage wasn't loaded from Hyderabad and they will tell the status of my baggage in the evning....
+3 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
C
Chirag Chhillar
from New Delhi, Delhi
May 16, 2022
May 27, 2022
This thread was updated on May 27, 2022
Report
Copy

Indigo Airlines Missing of Baggage

Address:Indigo Airlines Upper Ground Floor, Thapar House, Gate No. 2, Western Wing, 124 Janpath, New Delhi – 110001 India.

I travelled to Vijaywada from Delhi today (through flights Indigo 6E 2331 and 6E 7211) for a meeting with the client at 4pm. But my baggae was left back at Hyderabad. where my connecting flight was from. I couldn't attend the meeting with my client since my clothes and everything was in that baggage. When inquired, Indigo staff told me that my baggage wasn't loaded from Hyderabad and they will tell the status of my baggage in the evning....
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
S
Sumant Krishna
May 15, 2022
May 19, 2022
This thread was updated on May 19, 2022
Report
Copy

Monopolistic behaviour of Indigo Staff

Very disappointed with the Monopolistic behaviour of your staff Mr. Sumith & Mr. Naveen shown at Rajamundry Airport for just excessive luggage of 2kg. We are travelling 3 passengers of which one is 4yrs kid and Total checkin weight was around 47.4. I am eligible for 21 kg cabin baggage, but carrying out only 16kg. Inspite of being a frequent traveller with Indigo if you cannot consider a small request, I think it is fair enough to say you...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
P
Pramod@12345
May 12, 2022
May 15, 2022
This thread was updated on May 15, 2022
Report
Copy

Regarding non-cooperation of Indigo staff for boarding of Flight from Srinagar to Raipur and baggage miss at Delhi

Address:Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon – 122 002, Haryana, India.

I had booked a flight from Srinagar to Raipur via Delhi having PNR OKCDVF and WWECSJ and reached airport well before time. Web check in was also done before reaching the airport. Boarding pass was also printed from machine 1hr before. We went to the counter for dropping the baggage and talked to Indigo staff for dropping the baggage for flight to Delhi. He said " Be in que of domestic flight, this is for international. We went in the que...
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
K
knandu
May 12, 2022
May 18, 2022
This thread was updated on May 18, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Indigo flights suspended and rescheduling not available

I had a booking from Kuala Lumpur to Mumbai (via Chennai) for 16th May. However I got to know that all indigo flights have been suspended until 22nd May. While speaking to their customer service representative, they said they can only offer a full refund (which is INR9000). We have asked them multiple times to reschedule and book us on another airlines flight as per the rule but they refuse to do so. I need them to reschedule at any cost...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
P
Prof. Sandeep Chaudhary
May 12, 2022
Report
Copy

Lost item in Flight

Hi,

I flew on the following flights and it seems that my bunch of kets fell from the open pocket of my laptop bag in the luggage compartment above the seat.

63 2405 on May 09
6E5042 on May 11

Sandeep
[protected]...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
T
Tasnima Vilakkumadathil
May 11, 2022
Report
Copy

Payment deducted ticket not issued

Hi,
Payment has been deducted and ticket not issued.

transaction id 5074885e0b7a[protected]
Unable to get information from chat session. I need to travel next week.
This is my first time booking with indigo and very bad service.
Pls let me know what is happening how can I get my refund ??...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
K
Kamleshsonawane95
from Thane, Maharashtra
May 11, 2022
Report
Copy

Froudness job

Address:Chatrpati shivaji international airport
Website:[email protected]

Gm mam and sir,
Mera nam kamlesh me mumbaise hu muze indigo airline se job offer aya passport scanning ka mumbai airport pe, mene application bhar diya our paisa bhi bhar diya...par jab samane wale ne bond paper bheja tab dout laga...samane wale bande ne joinning latter bheja bharoda dila ne ke liyevaise bhi meri zindagi abhi 2 tin baki hai...iss job ke liye ummid akhari thi wo toot gai...mera sath huaa hai...wo kisi ke sath...
+6 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy