IndiGo Complaints & Reviews

Every time I travel with Indigo they make sure to take the wheels or handles off my luggage. The compensation received against them are as little as the care they show towards our luggage. Indigo has broken my luggage set of 3 worth 1Lac and sent me a compensation of 1000 to be happy with. It is unacceptable for me and something needs to be done because their policy is unfair.

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Address: Bangalore

Sir the Indigo Airlines fake and frauds are offer me the job and Application fees from me 1150. Now they are not refund the amount. The frauds are cheated me they give me account number and I send money to the account. They send me Mail and ordered to join the Job

IndiGo customer support has been notified about the posted complaint.

Jul 05, 2022

Updated by Sagar@2004 Give me the justice. They frauds ahead

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Firstly when i apply for the job online for airport ground staff one girl called me and she guide me all through the process.. First they ask me to pay for document verification which i paid â‚¹2500 and after completing the process they ask for offer letter and medical services which they ask â‚¹5500 which later face to face interview i will be getting back the money.. So i want back my money.. How can i take back my money...

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Address: Chennai

Dear sir, I am kothandan I wand job searching. Just calling from indigo airline job me tell me mam. Mam hi resum I will send resum. Next my money 1550 send me mam. Next my documents samid & next 3500 send indigo airline HR mam .job conform but this is number swach off .pls my money recovery help me .this is fraud number I will send u. [protected] phone number .pls poblice issue pls help me indigo airline.

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Indigo flight no. 6E 308 on date 03 July 2022. Luggage booked on name of passenger Shubha Tiwari having seat no. 24B. Red coloured trolley bag has been opened by Indigo ground staff after depositing it to check in luggage.
One gold ornament priced Rs 8100/- has been stolen from bag. Photo of the ornament is attached for reference. Passenger details and copy of bill will be sent after your confirmation.
Regards

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Address: India

I am V Subramanian, Booked Three ticket to Hyderabad on Indigo Flit . Travel date 3 July 22 - Time 12.00 PM. choice seat selected Paid full . PNR no : OWQ4QG.
I got call form Air lines 3 July 22 morning 6.30 am, saying 12.00PM flight is cancelled and asked to rebook OR take refund.
I Re-booked my Thee ticket to Hyderabad . For the same day 3 July 22 revised book time is 17 Hr.
During Re-booking, Only left our seat are in Window row. I selected the same and completed web-check in. For the same, Indigo Air lien changed me addition Rs 1800 .
For Air Line fault of cancelation, why i should pay Rs 1800 more. I want refund the extra Rs 1800 . charged by air line.

Sep 6, 2022

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Jul 28, 2022

IndiGo Customer Care's response Dear Sir,

We are sorry for the experience. We believe Airsewa team has assisted you in this regards. We've noted the feedback.

Regards,
Team IndiGo

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I had applied for travel certificate online by paying Rs 600 bt I have received itinerary which I already have and whether I have travelled or nt is also nt mentioned on it. My PNR is SIJEGY

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IndiGo Customer Care

from Delhi, Delhi

Jul 28, 2022

Verified Support

Dear Sir,

We request you to visit https://bit.ly/3xQ6Dt7 to request and retrieve your travel certificate.

Regards,
Team IndiGo

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IndiGo Customer Care

from Delhi, Delhi

Jul 28, 2022

Verified Support

Dear Sir,

We request you to visit https://bit.ly/3xQ6Dt7 to retrieve your travel certificate.

Regards,
Team IndiGo

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Address: Village Kesho Nagar Dhira, Opposite Happy Modern School

I had applied for travel certificate online by paying Rs 600 bt I have received itinerary which I already have and whether I have travelled or nt is also nt mentioned on it.

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Me and my brother had Chicken Junglee Sandwich on flight 6E216 scheduled to depart at 9:35 am from Srinagar and Raipur on 24th June 2022. After reaching Raipur we had severe diarrhea, vomiting and fever for several days which didn't improve and after getting a blood test and Widal test, I have been tested positive for Typhoid, Salmonella typhi. I have lost more than a week to this illness and apart from the medical burden, lost productivity, it has put me and my family through a lot of physical and mental pain. One expects basic hygiene and safety protocols from such a reputable flight and it's alarming to know that these meals can put so many unwitting customers in danger who put their faith blindly.

Sep 14, 2022

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Jul 28, 2022

IndiGo Customer Care's response Dear Ma'am,

We wish you and your brother a speedy recovery and good health. We regret the experience you had. We believe our customer relations team has reverted to you on 6th July'22. Please revert to the same mail for further assistance.

Regards,
Team IndiGo

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We reached airport at 5:50 am and checked-in and reached for onboarding at 6:13 am at Gate 1 where the receptionist denied us entry for flight 6E 227 and had a very rude behaviour for Bangalore to Kolkata flight. Our flight departure was at 6:30 and instead of resolving and sending us to flight they sent us to Gate 13 which lead to loss of crucial time so that we miss our flight and asked us to pay extra charges of about rs 20000 and after lot of there argument with us we were asked to pay 5000 rs and travel from Bangalore to Guwahati and then to Agartala to reach Kolkata. We requested for a direct flight for tomorrow morning for which they denied and asked for more money than 5000 rs for a direct flight to Kolkata next morning. So we ended exiting the airport after so much of mental trauma they gave us.

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IndiGo Customer Care

from Delhi, Delhi

Jul 28, 2022

Verified Support

Dear Ma'am,

We regret the inconvenience caused to you. Rude behavior is not at all accepted. Please DM the PNR and details via Facebook/Twitter so we may share the feedback with the relevant department for review and necessary staff briefing to avoid such instances in the future.

Regards,
Team IndiGo

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I travelled Doha to cochin
baggage are missing
file no 4827433

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IndiGo Customer Care

from Delhi, Delhi

Jul 2, 2022

Verified Support

Dear Ms. Menon,

Thank you for writing to IndiGo.

With reference to your complaint, we deeply regret to note the inconvenience caused to you due to the loss of your checked baggage.

Please confirm if this was reported to our customer service team at the arrival airport before leaving the airport premise? If yes, please share the complaint acknowledgment copy (PIR) and confirm the six characters' alpha-numeric PNR, we wish to check and assist you.

We truly value your association with us and we assure you the best of our services at all times.

Thanks and regards

Team IndiGo

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Address: Gurgaon

Website: www.goindigo.in

Dear Team,

PNR GTVTMR

Please note I am following up on this since 21st June 2022 and there is no resolution until now apart from Your case reference number is 4799472 and Your case reference number is 4804384

I would like to use the voucher against names : Mrs Anisha Anand Kumar Agarwal, Mr Alkesh Rameshchandra Joshi, Mstr Atharva Agarwal, Ms Isha Bhatt and Mrs Aruna Dinesh Bhatt, travel date will be 15th December 2022 so please provide me voucher with validity that can be used to book ticket for 15th December 2022. I will issue the ticket as soon as I receive the voucher from your end.

Please provide the vouchers ASAP as the fare has already been increased.

15th December BOM COK 6E5343, previous fare was INR 6888/- per person now it has been increased to 9408/- as I did not receive vouchers.

Please note there has been a huge loss already faced because of an airline mistake.

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IndiGo Customer Care

from Delhi, Delhi

Jul 13, 2022

Verified Support

Dear Sir,

We are concerned to take note of your disappointment. It was never our intention to cause hassle. We understand your struggle. As per our records, we shared the voucher details with you on 8 July, please check your mail.

If you still have any queries, you may reach out to us via Twitter/Facebook DM and also our customer care team OR write to us at customer.[protected]@goindigo.in for more assistance. We look forward to your kind understanding.

Regards
Team IndiGo

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Like I gave my interview on 24june and I got shortlisted in pht training in indigo then that day only I got an invitation mail from the hiring department, so I just want to clarify what they usually do why they send invitation mail after we get shortlisted like we have to sit for interview again?
Or there will be another rounds!
Like in indigo there are only 4rounds then what they will do in the Date for what they send invitation mail.
Thanks in advance.

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Address: Dubai

[protected]

IndiGo customer support has been notified about the posted complaint.

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IndiGo Customer Care

from Delhi, Delhi

Jul 27, 2022

Verified Support

Sir,

it is our constant endeavour to deliver the check-in baggage in its original condition. We sincerely regret the hassle caused in this regard.

We want to offer the best assistance possible in this case.

We request you to reach out to us via Facebook/Twitter DM with the 6-digit PNR and the PIR copy issued by our team at arrivals so we can expedite the process and assist you.

Further, you may also contact our customer care team OR write to us at customer.[protected]@goindigo.in for more assistance.

We look forward to your kind understanding.

Regards,
Team IndiGo

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Address: -,-,,Ludhu Lodura

While traveling from Bangalore to madurai on 14th June 2022, I lost my one plus z2 buds which costs INR 5000.
I couldn't write it earlier since I had been through a personal tragedy
My fight no 6E 7218
Seat 12 D
PNR DNGYTJ
BANGALORE TO MADURAI.
KINDLY HELP.
ABAS RUSTUM LONE
EMAIL [protected]@GMAIL.COM
CONTACT NUMBER [protected]

Aug 27, 2022

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Jul 15, 2022

IndiGo Customer Care's response Sir,

We regret to hear about this. However, our team has thoroughly checked and no such item has been found. We request your understanding on this.

You may reach out to us via Twitter/Facebook DM and also our customer care team OR write to us at customer.[protected]@goindigo.in for more assistance. We look forward to your kind understanding.

Regards
Team IndiGo

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First time unaccompanied minor girl and this character Osama third from right 29/06/2022 didn't have a clue how to board. Initially he said need to go to marhaba, then said credit card issue. Two ladies who sat beside him knowledge transferred that there is no need for marhaba and we need to get forms and indigo would do needful for unaccompanied minors.
This character takes over 20 mins keeps us waiting does nothing.
A ticket collector or boarding pass issuer had so much arrogance filled with ego. Do question him check the CCTV or video and take action. Bald guy a perfect chauvinist no knowledge on any subject gave all wrong information. He took my credit cards, took his own time saw the CVV number too. A fraud sitting in Dubai terminal 1.
Please debar him as he is real fishy.

Aug 28, 2022

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Jul 27, 2022

IndiGo Customer Care's response Sir,

We always want to assist our passengers in the best possible way.

Rude behaviour is not at all acceptable at any point of contact. It is our constant endeavour to provide you with a hassle-free experience. Our staff is expected to be courteous at all times.

We request you to reach out to us with your 6-digit PNR so we can share stern feedback with the concerned staff for review.

You may also reach out to our customer care team OR write to us at customer.[protected]@goindigo.in for more assistance.

We look forward to your kind understanding.

Regards,
Team IndiGo

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Address: kempegowda international airport

Website: talent.com

Myself manu.28 april 2022 this incident has happened.As i had applied for ground staff job.one of your client named PAYAL(number-[protected])
As, i was made to do 20000 as three payments(TO DHEERAJ.BANK NAMED UNION BANK OF INDIA).i did.she told me to do some more as an security deposit i denied it. she used to send me the receipt and i used to pay direct to the bank she mentioned.I requested her to refund the amount she took some week time to do so.i waited though i used to follow up on call.but the call wasnt getting connected.Hence, i tried to complain here.This is the last hope of me to request for refund in a descent way.Thought to register an complain about her.Remembered she used indigo as an name hence thought you people will help me to get refunded my amount back.I have got all her call recordings and her number as well as the bank user id name plus his ifsc code.

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IndiGo Customer Care

from Delhi, Delhi

Jul 27, 2022

Verified Support

Sir,

We would like to clarify that IndiGo does not engage in any unauthorised person or mediator to secure an appointment of a candidate desirous of securing a position with IndiGo. All appointment and recruitment-related work is handled by genuine and authorized officials of the Human Resources Department of IndiGo. We do not indulge in the practices of collecting any processing/ enrollment fees from job aspirants/candidates. Please visit https://careers.goindigo.in for career opportunities.

We request you to reach out to [protected]@goindigo.in for further clarification in this regard.

Regards,
Team IndiGo

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I was flying from Lucknow to Delhi on 22 June 2022. Flight no.- 6E2072 seat no. 11F. I have availed for CPML option while my booking. It was to my utter shock that none of the crew member cared to serve me for the meal I was entitled for. While she was serving the other passengers and she moved on, I thought she'll come back and then serve me but she didn't. It was highly disappointing as we pay so much more for mere drink and so called snack...

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I have got acall from indigo iam shortlisted ground staff in kannur international airport. According to their process i have completed phonic interview they charging money 7500 and saying that it is refundable and given me aoffer letter now they ask 15000 for training what can i do pleees help me...

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My name is Harold Mascarenhas, i travelled yesterday on flight 6E-6149 (from Chennai to Mumbai), during the transit time i unfortunately forgot my handbag below the seat of the KFC Table. After entering the Aircraft i remembered regarding the same and immediately informed the same to the Air Hostess and then to the Indigo Airline staff. But didn't get any assistance from them and just got a cold reply that i need to Log a Complaint in my final destination (Mumbai). In Mumbai i didnt find any assistance neither any counter to log a complaint.
The Hand bag was a cream colour hand carry bag with all spices into it. which costed me 2500/- Rs.

IndiGo Complaints & Reviews

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IndiGo reviews & complaints page 32

Luggage broken

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The frauds miss use the name and taken money

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Ground Staff

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Job vacancy fraud threads call

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Theft

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Extra Charged for Seat

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Travelled is not mentioned in travel certificate

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Travelled is not mentioned in travel certificate

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Inflight meals are contaminated with Salmonella

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Denied entry at IndiGo airline

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Baggage missing

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Conversion of vouchers

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Invitation mail

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Luggage missing

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Lost my headphones

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Unaccompanied minor

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Refund,payment not received

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CPML not offered

I got a fake offer letter

Missing Hand Luggage

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