IndiGo Complaints & Reviews

Indigo changed the flight time for my Mumbai to Delhi flight without any notification from 5 am to 7:45 am. Extremely frustrated as I arrived at the airport at 3am only to find out that I could have gotten at least 2 more hours of sleep. Indigo has lost my vote of confidence, will be avoiding this airline in the future. I am not annoyed about the itinerary change but at giving absolutely no heads up when the change is quite significant....

This is regarding my two india dmostic booking PNR- FLFSPZ and HKFF9M. I called Indigo customer care on 11th Jan, approx 11 am to cancel these tickets and checked with them about the options of cancellation. executive confirmed that he will provide the full refund with voucher of Indigo of same value. FLFSPZ- approx 11k and HKFF9M- approx 16k. Executive also confirmed that I will receive the cancellation confirmation in 1 hour.
I waited for cancellation confirmation for one day but did not receive the confirmation so I again called customer care and then it was told to me that voucher is not issued only refund will be given.

As per the initial promise of customer care executive I should receive the full voucher amount. Please help.

Dear sir,

With reference to the captioned subject, i am esteemed customer of indigo airlines and today on 12.01.2021 i was travelling from varanasi to chandigarh via delhi. My PNR no is GIZ5SI in the name of Mr. Sajal Kapoor.
I have to wait of 1 hour due to poor services by indigo staff( recieved my luggage bag onr hour late), due to which i have to cancell my important meeting, which was scheduled after 2 hours of my landing. I have to bear huge loss because of poor services by airlines.
I request the concerned officer to do the needful and look into the matter as utmost priority.

Yours sicerely,
Sajal kapoor
Phn no [protected]
PNR GIZ5SI

Being a frequent flying member of your esteemed airline, INDIGO, where mostly i used to book the ticket by convenient Android App of Indigo and used to get the confirmation of booking as well as itenery to my this registered email id .

Refer to these two onwards journey on 5th Jan'22 & return journey on 8th Jan'22, i needed to cancel the booking . I took your trusted android app - CANCEL option, where both for...

Mere se 500 lekar fraud kiya tha.

Or bahut tang kar rahe hai.

Documents lekar ab black mail kar rahe haj

Daily AADHAY OTP bhej rahe haai..

Plz kuch karo sir.

+[protected]
[protected]
+[protected]
[protected]

Ye mobile number hai fraud krne walo ka.

Case reference number is 4238436 Dear Indigo​ I​ MANTION THAT WE HAVE PURCHASE CANCELLED ASSISTANT​ ​ I not expecting form this airlines as customer service​ I need all breff detail​ where​ charges deducted​ I have so many time called ingo customer care​ but to much long waiting and tele caller not given me helpful advise or resolve my issu Im very disappointed with Indigo please do helpful​ thing my remaining refund​ money
​ ​ I'm very​ patience and quaitly waiting​ you response​

I have booked an Indigo flight for myself, my wife and my son via PNR no PT6GVE dated 23rd Dec 2021 from Chandigarh to Goa. The flight timings were 16.20 takeoff frim Chandigarh airport and 19.00 landing at Goa airport.
When we reached Chandigarh airport at 14.00hrs, i was told that my flight has already taken off at 12.30hrs.
On inquiring, we were told by the indigo staff that the airlines has cancelled my direct flight from Chandigarh to Goa and booked the same on a hopping flight via Mumbai without informing me about the same.
We were further charged 1800 per head by the airlines to make us board a flight to Delhi for onward journey to Goa at night.
All my prior bookings went waste as we reached Goa on 24th morning.
No compensation was extended by Indigo for their misdeed of spoiling my entire trip.

Dear Sir,
I am Jitendra M Gharkundare I was book my flight tickets for 3 person 31 Dec 2021 airline ticket was 10, 707 Rs but i was cancelled my flight tickets on 01 Jan 2022 for my vaccination issues but indigo airlines refund me only 1860Rs this is cheats with me we are belong middle class family we can't afforded that amont and no I can't know that his cancellation charges and refund policy. we are requested to you sir please help me.
Thanks And Regards
Jitendra Gharkundare

I left My handset in 6E-5301 on Sat 08 Jan' 2022 time: 06:40.
Flight from BBI- BOM.

The seat number is 37 -D E F.
Suspecting to fallen in the side of window side.

Kindly help in handset recovery.

Hi,

I travelled from Mumbai to Nagpur flight on 8th Jan 2022 on flight 6E-5342 at 1:45. The complaint i wanted to resister is from the terminal there air air-condition bus services where travellers are taken from the gate terminal to the plane.
Indigo scooched in too many people in one single bus, there was no social or safe distance maintained in the bus. One of the lady actually started asking the authority to stop taking in people but the Indigo staff turned deaf ear. The same situation was repeated in Nagpur Airport as well.

Request you to please take some precautionary steps so that people feel safe while travelling. Travellers can walk safely to the plane or buses to take in only 15- 20 travellers at a time maintaining and following health and covid protocols.

Thank You.

Hi Team,

I have been following up with Indigo from the last 1 month on my damaged bag but the resolution received is not satisfactory.

My bag has been purposely dragged and scratched and hence the suitcase is completely destroyed. It was a totally new expensive suitcase and the airline is not taking the responsibility. I had asked the airlines to put a fragile tag on the suitcase but they didn't.
Sharing the recent complaint number for your reference 4208557.

Hello I have traveled banglore to rajkot
And in rajkot I have received broken suitcase I have complained ther they told I will receive 500 voucher...
Dear sir I don't want 500 voucher plz repair or exchange the suitcase..or I will go to consumer court... my cell no [protected] thank you...

As I was travelling from Trivandrum to Delhi. I gave by bag for check in. When i received my bag, it was completely wet. I need to go further for trekking. I cannot wear those wet clothes for trekking. I tried to dry my bag and clothes under dryer. they are still wet. This is just because of carelessness of the staff. I might not book INDIGO flights again. This is unacceptable.

Phone number -[protected]
Name Pramodh reddy
Date of the incident - 08/01/2022
PNR Number - QRRM8H

Myself Arundhati, i had been searching for job. A person called me providing all details if the job as I agreed working as airlines ticketing job. Then he told me that to send my marksheet, cv, etc... Then he sent me a job offering letter in that which was mentioned that the ctc is 22000 and have to pay 1250 rs.. Then I told him that I will discuss with my family and I will pay money evening and confirm as my father was out for work.. Then he whatsapped me that it is on hold and he called me started scolding me that a huge company can't wait for my time so have to pay money and confirm it. So I told him that ok I will do it within 2 hrs. Then I checked the indigo website and in that it was clearly mentioned that not to pay money. So I told him I will not pay money. Then he called me and told that I have wasted the company's time so my documents will be blacklisted for 6 yrs and I will not be able to work in any place. He told that fir has been filled for wasting the time of the company and he sent me a complaint sms.

Recently booked tickets of flight from Bangalore to Hyderabad. The money is deducted but payment is on hold. Need you solving this ASAP

PNR - MTBWNE

Dubai to Delhi Flight, Date 6-Jan-2021, Flight# 6E24, PNR# RQ5PFN
Major security lapse in baggage handling by staff.
Suitcase lock was broken forcefully and valuable item stolen.
The suitcase is no more in usable condition, the chain has been ripped off and it can't be zipped anymore.
I had purchased Apple Airpods Generation 3 from Dubai worth 600 AED, THIS PRODUCT WAS STOLEN FROM SUITCASE.
All my personal stuff was scattered on the conveyor belt of baggage section, I had to collect each one of them one by one.
Also, other personal belongings fell somewhere and went missing because your staff broke the lock, ripped off the chain, and suitcase was left all open.
I NEED A FULL REFUND OF MY DAMAGED AND LOST ITEMS.
1. American Tourister strolley suitcase worth Rs. 10000
2. Apple Airpods Generation 3 worth 600 AED. Apple store price in India is Rs. 18500
3. Personal belongings lost worth Rs. 1000. Items include 1 t-shirt (rs. 300), 1 hair serum (rs. 300), 1 face wash (rs. 200), 1 Cipla wash (rs. 200)

I just want my travel certificate. How bad is your customer service?! I've paid on your site for the travel certificate TWICE! I've lost 400 Rupees..! and still no Travel certificate! What is the point of that website?! Just to take money?!
This is highly unacceptable. Please provide me with my travel certificates.

PNR: YK4YHC
PNR: GFPNFL

Email: osama.[protected]@gmail.com

I travelled on 20th dec TO DEHRADUN on flight no 6E953 seat no 25E.I lost my spectacles during flight.Ifyour staffhas found them, please inform so that I can collect them.

Hi,

I have landed to Chandigarh from Goa flight number Indigo 6E- 724
Date - 06, Jan, 2022 and I have found my luggage broken.
Please find the attached photos as proof and give me compensation for the same.
Name- Amit kumar Srivastava
Phone number- [protected]

Sir I have indian citizen and I complaint that today I receive a call and job related that was online interview and tell me send me a amount 2000, then 10000, and 18000 and 13500 plz tell me sir I have lost my amount help me sir 😭😭😭😭😭😭😭😭😭 i am middle class family I have found job but it was very harmful decision was me