IndiGo Complaints & Reviews

Rf..no..DEL6E26498 Baljit Kaur
My flight was from Berlin to doha to Delhi on 2nd June arrival.
I am very sad bcz my daily needed things are in it ..

So PLZ be hurry ...

Contact no.[protected]
[protected]

I am trying to apply for "Kotak IndiGo Ka-ching 6E Rewards XL" card since past two weeks but Indigo’s site is not working properly.
When I put in my OTP, it says OTP entered is not valid. On rare occasion, when it accepts the OTP, It shows an error on the next step when you fill in your name, DOB, email ID, etc.
Such a bad and disappointing customer experience.

Reference number of Baljit Kaur: DEL6E26498
Reference number of Harjinder Singh: DEL6E26496

Dear Indigo Airline,
We’ve been struggling since 2. June to get our luggage which is lost. So we are trying calling and e-mailing but unfortunately with no response from your side. Yesterday we got a message of finding the London logo luggage from you and that was our luggage. After that massage we called on 6. June which was a very irresponsible conversation between you and us with no helpful information. Now I’m sending you pictures of the luggages (London logo and Blue bag, both XL) so I hope I’ll get my luggage soon enough, please try to understand me and find them, I need my things in there. I’ll also send the boarding pass of me and my husband so that you have the full information of our flight to track our bags. We are very disappointed at your service, that never happened to us before, this is the first time. I hope you will find them as soon as possible.
Please contact me on this phone numbers: [protected] ; [protected]

Best regards
Baljit Kaur
Harjinder Singh

We had booked a flight for 6 o'clock Sunday morning. We had booked the ticket from Bangalore to Mumbai the same day morning at 3:30a.m. as we had an emergency.
We reached the airport around 4:50 and it took us almost 20 mins from reaching the airport to reach the check-in counter.
First we were asked to go to the kiosk by IndiGo staff to get the boarding pass for which we had to wait sometime and when they tried to do that it said the check-in will close soon, so we were asked to go to the counter to check-in. It took us approx 10 mins to reach the check-in counter as the airport was crowded. We had missed the check-in time by 5-10 mins. We tried to explain to the lady that it was due to the crowd at the airport and we booked the ticket in the morning at 3:30a.m. due to an emergency and it takes us approx 45 mins to reach the airport. Her response to this was we should have reached the airport atleast 2 hours prior. It was physically impossible for us to reach the airport by 4 like she said. She was not ready to listen to us and we were asked to reschedule our flight.
At the info desk the lady made us wait half hour to reschedule our flight, there we're many people there who we're facing the same issue and charged us additional 2500rs per person. I felt the staff at the airport was very rude and not helpful at all. *I WILL NEVER RECOMMEND INDIGO*

Please return my money and make sure to close the booking 2 hours before the flight leaves so that nobody else gets scammed like this. This is a very disgusting way to make money by swindling.

Ref.. DEL6E26498 Baljit Kaur
Ref... DEL6E26496 Harjinder Singh
2 Baggage is XL size
Please contact me.
[protected]
Thanks regards

I was searching for job on Google when I shaw a website shine.com where they offer so many jobs I created my profile in the website and submitted my resume after few days I received a message from shine.com and It says that there are recruitment for freshers and MNC jobs in All India and provided contact details of a person named Aditya Roy who said that you have to don't pay any money before the job confirmation then I received a mail which says that this is the online test I gave the test and give him the screenshot on WhatsApp after few minutes I received two mails one was job confirmation letter which says that I have been posted on Swami Vivekananda International Airport Naya Raipur Chhattisgarh And My post was Air Ticketing and the other mail was the training letter where they said that my training will start from 12th June 2022 and they will provide a kit which contains a laptop a mobile phone and a walkie-talkie, and when I tell them that I got the letter they asked me to pay rupees 2500 for further process so I paid the amount through PAYTM and when I paid the amount they said that I also have to pay a security amount of rupees 8750 (refundable) so I paid the amount. Next day they ask me to give rupees 12000 to open my account in HDFC Bank in which I will receive the money I have been paid to them but I don't have the amount so a person named Aditya Roy says that he will pay rupees 4000 for me and his colleague Prateek Thakur give 2000 rupees and I give 3000 so after that Prateek Thakur said me that the process is completed and I will receive an OTP on my number but I didn't receive any OTP on my number till 3 pm so I call him back but he doesn't reply after few hours I again call him than he picked up the call and when I ask him about the OTP he said that there are technical error that's why I don't receive the OTP when I ask him that tomorrow the OTP will be provided he said that I have to wait till Monday on Monday he will provide me the OTP and my passbook, debit card and my HDFC Bank account details will be provided to me by courier so I don't know that this is a scam or not but I will wait till Monday and if I don't get the OTP I will complain to the cyber security department so that I can get my money back I request you to please investigate if there is such type of job provided by the AIRPORT AUTHORITY OF INDIA (AAI).

Sir,
My name is Ramees Raj. I have been selected to join indigo airlines on the interview date[protected] which was held at Kozhikode, Kerala.

I have recieved a mail regarding my documentation that the PVC provided is not valid.
I would like to bring to your notice that as
per the new circular issued by the Honorable High court of Kerala on[protected], the police verification certificate (PVC) can only be applied through online and will not include address, tenure of stay, seal and signature of Superintendent of police, instead it has been replaced with QR verification that leads to Kerala police official website.
I had already send the circular from high court and other documents required to the HR department but haven't heard any further. I have been trying to contact Mr. Muhammed Abrar and Mr. Gowlikar Krishnakanth who has conducted the interview and documentation.
Its almost 3 months since the interview and the HR department is not responding to my queries. I have been left with no other option than to mail you and report the same. Kindly do the needful, Thank You.

Regards,

Ramees Raj

1. They mentioned missing my bag and asking to collect next day, it’s completely ridiculous.
I cannot accept missing bag.
2 . Flight delay more than 2 hours from Singapore to bengalore, they further mentioned that subsequent delays in my connecting flight.
It’s loss for me and all the arrangements I did in india today spoiling and going to suffer many members from my family.

I had made a booking hyd to ixb - hyd for 24th to 29th may, which I had rescheduled to June and subsequently rescheduled back to original date. pnr - JQKJXA/LQWG2K

The agent rescheduled the onward but not the return, while assuring me that it had been done.

I found one day before travelling bk that the return had not been rescheduled and still showed June. Despite being an agent mistake, the mistake was not rectified and instead I was just given a fresh booking which cost me 19, 000/ Further I was told there was no direct flight and that I was routed through Delhi, which was a 7 hr travel time

request refund of fare difference.
Sushmita arora
[protected]

Due to some uncertain reasons we are unable to travel by Airline,

As we booked the flight for 6 moths ago now we would like to cancel the flight and when we called them then they are charging more than 50% amount.

We belongs from middle class family and can't bear the losses of Rs. 60k as we paid Rs. 1, 18, 000/- for 9 tickets.

Please take the needful corrective action against our queries.

Sir, we booked 3 tickets for mumbai to srinagar on 7 may 2020 for our travel on 23 may .we planned our 8 day trip to kashmir after booking ticke ts from your airline which included hotel stays and taxi assistance(non refundable)
suddenly on 22 may we got a msg that our flight is cancelled...
we called indigo's customer care..no help was provided except they said we will refund money(Rs.24085/- ).we requested them to make our arrangment in any other flight even if it is connecting or break journey but they said no.
we could not cancel our further multiple bookings so ultimately we booked another flight for 23 may through spicejet, since it was last day booking it cost us Rs 67289/- apoximately 3 times of our indigo booking... who is responsible for this...onus is on indigo. why we had to suffer without any fault of ours.
and the refund which we got for tickets is only Rs 23124/- only there also loss of Rs 961/- .
we want indigo to refund the Rs 44165/- to us .ethically indigo should bear the cost as we did well advanced planning and indigo cancelled it last moment .no body even thought of the fact that connecting bookings were dependent on it.
initially our flight was in afternoon and spicejet flight which we booked last minute was early morning. we had to cancell our first half day's meetings.in mumbai...leave house as early as 3.30 in morning by paying extra money to cab for odd timings...this whole suffering that to at the start of our vacation was really a mesarable experience.
pls. look into it and arrange for refund.

Hello
I was travelling from DEL to CCU on 24.5.2022, My PNR No - TLS8WC

FLIGHT NO 6E 6005 DELHI TO KOLKATA DATE OF TRAVEL 24.5.2022

This is to bring to your knowledge that my checked in baggage was damaged and broken by the airlines.

This is not the first time that this has happened with me.

My suitcase is a TUMI brand suitcase which is worth almost above inr 50000/-
the wheel is damaged and that side suitcase is damaged.

I want the full cost of the repair bill which the company will give me after I give it for inspection at the showroom. i don't even know if it can be repaired or not.
when told at the airport, the person told me that only Rs.500/- can be offered.
I have not agreed to that, either you repair and give me my TUMI bag or replace it.

This has happened the second time with me.

Last year my samsonite bag was cut and my lock was also missing, that time they also gave me a voucher which I have never used till date which I am also attaching in this mail along with other pictures.

I was not the only one, there were many others having similar issues.
Your staff is pathetic and rude, the attitude needs to change. the airline needs to take the damn responsibility. Why shall the customer suffer?
Your staff is very ill mannered and have a lot of attitude and need to be polite and not impose and say if you want Rs.500/- take and go, else we can do nothing.

No other airline passengers face such issues.
While going from Kolkata to Delhi on the 20.5.2022, we were a group of 12 people, they also faced the same issue, their entire suitcase wheel and the suitcase had broken.

It has been a very disgusting experience flying with your airlines.

PLEASE LOOK INTO THIS MATTER URGENTLY.

Dear IndiGo; I am flying from Chandigarh to New Delhi now; 31/05/2022 at 0705
Flight no: 6E 6736
PNR: QUNHUE

I am flying further from New Delhi to London Heathrow and as expected I have baggage allowance of 23 times two kilos to check in for my international flight. Keeping this in mind I tried to book excess baggage as the allowed baggage with my booking with IndiGo, from Chandigarh to New Delhi was 15 kgs; the website said: Not allowed for this leg!
On bags drop I had to pay an extortion charges of Rs9900 for my baggage for. O fault of mine; I did mention and showed the concerned person the picture that I had taken which showed I want allowed to book excess baggage on the IndiGo website
Kindly refund the extortion charges and I should be allowed to pay the regular excess baggage charge
Photos attached
Dr Diwakar Sharma
Tel: [protected]
Email: Diwakar.[protected]@live.Co.uk

I have made payment for a ticket from agartala to kolkata
Booking date - 31st may 2022
Booking time- 00:10
Transaction id[protected]
Traveller name- Bhaswati Das
But ticket is not confirmed
Phone number- [protected]
Email- [protected]@gmail.com

I have travelled with my 2 kids from Bhubhaneswar to Chennai on 21 May 2022 8: 55 AM. I successfully checked in 2 bags( 1 big trolley and 1 bag). I received only one bag. But Trolley got lost. I waited there for 2 hours to get my bag. But i didn't get. I filed a complaint in indigo. 1 week passed but I haven't get my luggage. Bag tag number is 6E686607. I kept valuables inside the trolley. For safety purpose booked for flight ( lady with 2 kids) instead of train. I lost my valuables. It made me so hurtful.

I booked 3 tickets from Mumbai to Chennai with PNR : RQK8KQ. Amount of 18942 has been deducted but if i check the PNR status it is showing be pnr has been cancelled. I made the payment via net banking. When will I get the refund for the same. The transaction id is 96e73acd[protected].

I have booked Aizawl-to-Kolkata IndiGo flight tickets a week before last week for the 17th of May, 2022 at ixigo.com for my uncle, his daughter and son. Since I got his son's name wrong and airline could not change his name for me, I cancelled one ticket meant for his son and booked a seperate ticket for the same day!
Then the day of the flight came and the weather wasn't very favourable for flying. So all flights that day got cancelled and everyone went back home. After I was notified about this, because the flight tickets weren't automatically cancelled by IndiGo Airlines, I initiated cancellation at ixigo.com (where I booked the Indigo flight tickets) with PNR number of BW92KT i.e., Aizawl-Kokkata flight. Later i checked the refund status at Ixigo.com. And it read that the cancellation was rejected by IndiGo Airlines because i have selected the wrong reason for cancellation of the flight. I chose "Flight cancelled by airline" or something akin to that. I called up Ixigo customer care and inquired why this was so. They told me i had to contact IndiGo Airlines for the same.
So I called up IndiGo Airlines again for flight BW92KT and asked them why they rejected the cancellation. I guess they just wanted to have it their way! They cancelled it for me and told me we will receive the refund within 7 days since date of cancellation! Well its been well over 7 days and still we have received no refund! The last time I contacted the Airline, they told me I would definitely receive the refund on 23rd May, 2022. That was some nerve! Nothing came! A big no show!
I have previously submitted a complaint about how I was received by IndiGo helpline! Ut wasn't very cordial. I didn't like it! They have some explaining to do.

To whom it may concern,

Sunday 15th May I was in kochi airport to transit through Oman on my way to the UK. My baggage was not supposed to be checked, but they checked it in anyways, the staff lady checking me in obviously did not know what she was doing, she had to get two other staff members to help her and she didn't give me a tracking number for my bag.

When i arrived in Oman, i could not go through to collect my baggage because i was not fully vaccinated. Each flight i had was self transfer, which is why i needed to go collect my baggage myself.

I was told by airport staff that i would get an email regarding my baggage and it has been more than one week and I am still awaiting instructions as to how to get my luggage back to me. The contents are extremely expensive and it's important for it to be returned to me as soon as possible.

My booking reference for Indigo airlines was[protected] flight number 6e1846

I am disgusted at the complacency of dealing with this issue. 10 days of repeated emails and I've had no response. I was told an email would be sent to me but I have received no emails. I feel disregarded and my issues ignored.

My name is Balaram yesterday I got a call from this [protected] number name KAIRA SHARMA said we are calling from airlines job you are selected for interview pay 2000 only we will schedule i already taught this is fraud sir.. but she spoke like your sister you pay we are true then I paid 2000 sir in google pay then they are saying today to pay 7000 sir for next round interview i told please refund my 2000 sir they are asking you pay cancellation amount 1900 then we will refund.. they are cheating me sir 2000 and my friend Rahul also paid sir they saying like that only sir... I asked proff of their company I'd they are screenshot in google and send me sir Indigo airlines I'd card i saw in google Sir...
Please help me sir to refund my 2000 rupees sir

They phone number
[protected]
Name
KAIRA SHARMA
Please help me Sir
My 2000 rupees from them
There are not giving sir

This account i paid Sir

Bank name - Equitous small finance Bank limited
Account holder name - Umesh Kumar
Account number[protected]
IFSC Code- ESFB0020004

Please help me Sir

And refund my 2000 Sir

Hello team, i am travelling from Goa to Varanasi and I found my bag broken having pnr MQ9VQQ. Please help