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IndiGo Complaints & Reviews

2.7
Updated: Dec 5, 2025
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K
kalyandutta2007
Oct 13, 2021
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Website: goindigo.in

@IndiGo6E had a booking from Abu Dhabi to Kolkata on 10/10/21 at 23:40 PNR AK1DKM. Turned up at airport to know flight had departed at 3:25 am. DUPED big time. Rebooked on 11/10/22 on Indigo at 2:45 am PNR OMN34Q. Tried calling airlines. All bots. Lodged a complaint at desk.
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    nittnkapoor
    Oct 12, 2021
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    Would like to highlight here that Indigo airport staff behaviour was extremely rude and instead of providing me with an option of re scheduling they literally throwed me away from the airport. I lost my total money on my ticket from Mumbai to Dubai as your call centre associates told me that the ticket can only be re scheduled from the airport wherein the indigo airport staff never talk about re scheduling rather they only want me to be out of the airport as early as it can be. It’s very very sad episode and I look forward to refund for my ticket. Check my calls made via my number [protected] to your customer care centre without any resolution. Thank you
    IndiGo customer support has been notified about the posted complaint.
    Oct 12, 2021
    Updated by nittnkapoor
    Would like to highlight here that Indigo airport staff behaviour was extremely rude and instead of providing me with an option of re scheduling they literally throwed me away from the airport. I lost my total money on my ticket from Mumbai to Dubai as your call centre associates told me that the ticket can only be re scheduled from the airport wherein the indigo airport staff never talk about re scheduling rather they only want me to be out of the airport as early as it can be. It’s very very sad episode and I look forward to refund for my ticket. Check my calls made via my number [protected] to your customer care centre without any resolution. Thank you
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      V
      vasudugar
      Oct 12, 2021
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      Money stolen from checked in baggage

      My cash amount of 25000 rupees was stolen from checked in baggage. I was traveling from Patna to goa and when I arrived at goa hotel which was 50km from airport I saw the zip of pocket in which I kept my money open and cash missing. I event didn't had enough money to go back to airport to report this since cab drivers there only accepts cash, I immediately called indigo airlines to report this and I called my father to report this at Patna...
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      Prerna Chahar
      Oct 9, 2021
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      Date: 9th october 2021
      fraud on the name of ingigo is done ... they charged several fees for job amounting to 24000
      IndiGo customer support has been notified about the posted complaint.
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        Prerna Chahar
        Oct 9, 2021
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        24000 fees charged for job document verification and luggage and tax
        date of incident: 9th october
        fraudee name: [protected]
        IndiGo customer support has been notified about the posted complaint.
        Dear Ma'am,

        We would like to clarify that IndiGo does not engage in any unauthorized person or mediator to secure an appointment of a candidate desirous of securing a position with IndiGo. All appointment and recruitment related work are handled by genuine and authorized officials of the Human Resources Department of IndiGo at its Gurgaon office or any location officially designated by authorized officials of IndiGo. We do not indulge in the practices of collecting any processing/ enrollment fees from job aspirants/candidates. We will share this with the concerned team for necessary actions. For information on IndiGo’s official job postings, visit the link: https://bit.ly/3iKO2qT.

        Regards,
        Team IndiGo
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          J
          Jijistephan
          from Trivandrum, Kerala
          Oct 8, 2021
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          Resolved

          I have given 750 rupees for registration fees to ah hr Rahul Sharma he collected all my details doccuments I think he is fake.
          +1 photos
          Nov 14, 2021
          Complaint marked as Resolved 
          IndiGo customer support has been notified about the posted complaint.
          Verified Support
          Oct 10, 2021
          IndiGo Customer Care's response
          Dear Sir,

          Please be cautioned that certain people claiming to represent IndiGo- by misusing the brand name 'IndiGo', and the names of our employees. We'd like to clarify that IndiGo never charges any fees for conducting interviews. For careers with us, we always recommend visiting our website http://bit.ly/2RYlnnI.

          Regards,
          Team IndiGo
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            S
            Swarali Sharma
            Oct 8, 2021
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            I applied for a job seeking website and I got a call from Indigo the woman asked me to pay the registration charges and give a invoice against it she promised me to provide a job in Indigo and took a assessment test as well but as soon as I started calling her afterwards she gave an unsatisfied answer. I tried contacting her but since then she's been avoiding me.
            +3 photos
            IndiGo customer support has been notified about the posted complaint.
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              D
              DebalinaDam
              from Agartala, Tripura
              Oct 7, 2021
              Resolved
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              Resolved

              Dear Team, This is Debalina here, actually I have a flight from IXA TO BLR dated[protected]E-182 connecting with 6E-875 PNR: EEUE6L, layover CCU airport approx 1hr 30 min.
              I also web check-in for both the aircraft and took my e-boarding pass with seat purchase for the CCU-BLR Sector (Seat No: 16F).
              Now the fact is, after I arrived at CCU from IXA, I am going for the lunch to the cafeteria which is present at the airport terminal...after few while one phone call coming to my mobile on behalf from the Indigo Airlines @4:12p.m. and advice me to report hurry at the boarding gate for boarding...then I sharply report at the boarding gate approx 4:15 p.m. & I informed that the boarding gate has been closed and I will be shifted to the next flight of Indigo for BLR by the IndiGo ground staff.
              But the flight departed at 4:26 P.m.
              After that they did not shift me to any other alternative flight of Indigo which was promised by the staff at the boarding gate.
              Now I urge to you for refund back of my CCU-BLR flight fare including the seat purchase money.
              Thank you
              [protected]/[protected]
              email: ashik.[protected]@yahoo.co.in
              +4 photos
              Oct 7, 2021
              Complaint marked as Resolved 
              Now I just want to take refund my money for the IXA-BLR *(CCU-BLR) Sector of Indigo including seat purchase amount and the fare of another flight ticket which I booked on Air Asia of Rs. 5, 440/- on same day due to IndiGo did not keep their promise to shift me on another IndiGo flight on same day as it was so important for me to reach BLR on same date as I told to the IndiGo ground staff incharge at the point of boarding gate.
              IndiGo customer support has been notified about the posted complaint.
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                N
                Neha Bhutia Mur Moo
                Oct 7, 2021
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                Hello, I m neha mujhe 07.10.2021 morning me indigo airlines se call aai thi they said I have shortlisted for this job n they took 2650 from me for job application n then I did the payment after that they sended me questions for interview preparation n later asked me to pay 5000 more for security checking n documents verification.. I denied to give n asked for my refund but they were refusing to refund my money.. later I called them again n phone got switched off .. in the name of indigo company they r spoiling it . What a shame.. plz do something..
                IndiGo customer support has been notified about the posted complaint.
                Dear Ma'am,

                We would like to clarify that IndiGo does not engage in any unauthorized person or mediator to secure an appointment of a candidate desirous of securing a position with IndiGo. All appointment and recruitment related work are handled by genuine and authorized officials of the Human Resources Department of IndiGo at its Gurgaon office or any location officially designated by authorized officials of IndiGo. We do not indulge in the practices of collecting any processing/ enrollment fees from job aspirants/candidates. We will share this with the concerned team for necessary actions. For information on IndiGo’s official job postings, visit the link: https://bit.ly/3iKO2qT.

                Regards,
                Team IndiGo
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                  Neha Bhutia Mur Moo
                  Oct 7, 2021
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                  Mujhe indigo airlines se call aaya tha interview k liyeeee he took 2650 from me later he asked for 5k but I didn't have them cuz it was fraud in the name of indigo tey r spoiling
                  IndiGo customer support has been notified about the posted complaint.
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                    M
                    Mohsinchalkoo
                    Oct 7, 2021
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                    Resolved

                    As I had cpml and ctpr service but nothing was served

                    Good morning
                    I travel yesterday from delhi to Kolkata
                    On flight number 6e-2841 arround ke 22:15
                    As on my boarding card it was mentions in service that CPML AND CRPR SERVICE
                    BUT when asked the cabin member about the food
                    She told me that it is chargeable
                    As per the policy under these scheme a beverage and a snack is complimentary
                    But it was reject by the cabin member
                    Pnr number-...
                    +1 photos
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                    R
                    Rashmi Motewar
                    from Pune, Maharashtra
                    Oct 7, 2021
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                    We wanted to book the tickets from Mumbai to Goa by indigo airlines.Booking amount duducted but no tickets or booking information received.
                    IndiGo customer support has been notified about the posted complaint.
                    Dear Ms Motewar,

                    We'd request you to please share your detailed Feedback at bit.ly/3jc8a5m so we may look into it.

                    Regards,
                    Team IndiGo
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                      P
                      Punit kumar sngh
                      from Hamirpur, Uttar Pradesh
                      Oct 7, 2021
                      Oct 8, 2023
                      This thread was updated on Oct 8, 2023
                      Resolved
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                      Resolved

                      Address: Lucknow

                      Hello, I got call from Mr. Satyam Bhargav sir from Lucknow to join online ticket booking job in indigo airlines... And I applied, as their system I paid 2150 as a registration fees, also training fees 8640 and again uniform fees 16400 and again medical fees 24600 and again security fees 35200... So please help me for this fraud and start verification about Mr. Satyam Bhargav ... Thanks
                      +4 photos
                      Jun 21, 2022
                      Complaint marked as Resolved 
                      Hr sat yam bhargav Mobile number +98938070828 [email protected]
                      IndiGo customer support has been notified about the posted complaint.
                      Verified Support
                      Oct 08, 2021
                      IndiGo Customer Care's response
                      Dear Sir,

                      Please be cautioned that certain people claiming to represent IndiGo- by misusing the brand name 'IndiGo', and the names of our employees. We'd like to clarify that IndiGo never charges any fees for conducting interviews. For careers with us, we always recommend visiting our website http://bit.ly/2RYlnnI.

                      Regards,
                      Team IndiGo
                      Verified Support
                      Oct 18, 2021
                      IndiGo Customer Care's response
                      Sir,

                      This seems to be fraudulent. We have come to know about such fraudulent activities and also have highlighted the same to our concerned team. IndiGo neither charges any money for interviews or recruitment nor engages with any mediator to secure appointments for candidates. Please visit bit.ly/2GWddcd for more details in this regard.

                      Regards,
                      Team IndiGo
                      Hello, I got call from Mr. Satyam Bhargav sir from Lucknow to join online ticket booking job in indigo airlines... And I applied, as their system I paid 2150 as a registration fees, also training fees 8640 and again uniform fees 16400 and again medical fees 24600 and again security fees 35200... So please help me for this fraud and start verification about Mr. Satyam Bhargav ... Thanks
                      Fraud
                      Resolved ho gaya refund kyu nhi hua abhi
                      Please refund
                      Refund my Manny please
                      8 month ho gya kab refund hog
                      Please refund my manny
                      Latest complaint Payment not refunded. has been filed on 21/06/2022. Latest Resolved Payment not refunded. was resolved jun 21/2022. IndiGo ranks as the #2 most complained about among Airlines.
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                        S
                        Syed Sharmeen
                        Oct 6, 2021
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                        Today I was trying to book a flight from Hyderabad to Pune, error msg popped up after the payment, payment was done from the hdfc bank but the tickets was not booked
                        IndiGo customer support has been notified about the posted complaint.
                        Dear Customer,

                        At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                        -Anay
                        HDFC Bank Customer Assistance
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                          L
                          Laxmipriya jena
                          Oct 6, 2021
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                          Address: Indra gandhi international airport.delhi

                          Hii...I am Laxmipriya jena.my friend name is Bikash lenka. Dt- 13/9/21. At 5.58PM I have received a call from indigo whose name is vikram singh( HR) Indra Gandhi National airport delhi.first he took from us 1500 for the registration. Then he take 3000 for making passport & police varification. Then he take 6300 for dress code. 5268 for aggrement. Then he take 5150 for insurance. The he take 2300 for entry pass. Then he took 2480 for Making NOC. Then he will take 3000 for NOC letter. Please help for returning our all money from this fraud. 😭 Now the number is become off.phone number of vikram singh +[protected].
                          IndiGo customer support has been notified about the posted complaint.
                          Dear Ms Jena,

                          Please be cautioned that certain people claiming to represent IndiGo- by misusing the brand name 'IndiGo', and the names of our employees. We'd like to clarify that IndiGo never charges any fees for conducting interviews. For careers with us, we always recommend visiting our website http://bit.ly/2RYlnnI.

                          Regards,
                          Team IndiGo
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                            B
                            Bibitha Bibs
                            Oct 6, 2021
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                            Address: Delhi

                            Today morning received a call from [protected] and [protected] assuring me the selection for job as ground staff technical officer in IndiGo airlines. They mentioned the Airport Authority of India durring their conversation.
                            I sent them my resume qualification marklist and certificates I'd proof passport photo as they demanded... I felt the call fishy when they called me back within half hour to pay the refundable amount of 2100.
                            I am sure that not from Indigo side they demand money for recruitment.
                            Names mentioned Mahi Sharma and Vikas
                            IndiGo customer support has been notified about the posted complaint.
                            Dear Ms Bibs,

                            Please be cautioned that certain people claiming to represent IndiGo- by misusing the brand name 'IndiGo', and the names of our employees. We'd like to clarify that IndiGo never charges any fees for conducting interviews. For careers with us, we always recommend visiting our website http://bit.ly/2RYlnnI.

                            Regards,
                            Team IndiGo
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                              prasad0074
                              Oct 6, 2021
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                              I was traveling from Pune to Bangalore on 06/10/2021 at 9.10 am but due to technical issues flight delayed after boarding on flight. Due to this I miss my meeting and I lost my tender. Same day I have flight at 6.20 am. I claiming my ticket money. As
                              IndiGo customer support has been notified about the posted complaint.
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                                N
                                naman73
                                Oct 5, 2021
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                                Resolved

                                I am a student traveling from India to Toronto via Dubai so I booked a flight up to Dubai from Nagpur with Indigo via Hyderabad where I got denied boarding to the flight and the concern was my RT-PCR test does not have a sample collection time instead it had sample confirmation time, the test was ICMR approved and I also got clearance from the indigo staff at Nagpur where they checked my hotel bookings and visa for Dubai plus they also checked my tickets from Dubai to Toronto.on top of that, my documents were also again checked in Hydrabad for rapid PCR but they cleared me but I was denied while taking boarding pass and later I was told they will give me the next flight, another flight at the same time another day by the assist managerager so I underwent another RT-PCR test for 2000rs from the airport then they told me that they don't have the vacancy for me. They took me outside the airport got my luggage back(which was sent to Dubai from Nagpur) and asked me to contact the indigo staff(ticket counter) to get in touch with him when I contacted them regarding the alternate flight they said they don't have vacancy and manager didn't show up and gave me excuses like a server error. I waited at the airport for 14 hours and nothing happen I missed my flight from Dubai to Toronto also lost all the money for hotel reservations and had to go back to my home in Nagpur without any assistant they gave very ill-treatment and left me stranded there. how can they do that, why didn't they denied me entry in Nagpur, and if not there why not in Hyderabad before rapid PCR where documents were checked by their staff and if I was not carrying the valid report it does not allow them to torture me whole night by giving me different excuses and false hope.
                                Nov 11, 2021
                                Complaint marked as Resolved 
                                IndiGo customer support has been notified about the posted complaint.
                                Verified Support
                                Oct 08, 2021
                                IndiGo Customer Care's response
                                Hello, Sir

                                We are sorry to hear about your experience. Could you please share your PNR for us to check?

                                Regards
                                Team IndiGo
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                                  K
                                  Khaja Hussain Mulla
                                  from Kurnool, Andhra Pradesh
                                  Oct 2, 2021
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                                  Resolved

                                  Address: Kurnool, Andhra Pradesh

                                  Hi sir,
                                  I just updated my profile on Shine.com for jobs. I received a mail from Airport Authority for ground staff . They are asking me to pay 2600 for security deposit which is refundable, if I pay I will have three rounds of interview. I just need a clarification on this.Does indigo charges any fee for security deposit.Or this is any fake recruiter.please reply me sir
                                  +6 photos
                                  Nov 7, 2021
                                  Complaint marked as Resolved 
                                  IndiGo customer support has been notified about the posted complaint.
                                  Verified Support
                                  Oct 06, 2021
                                  IndiGo Customer Care's response
                                  Dear Mr Mulla,

                                  Please be cautioned that certain people claiming to represent IndiGo- by misusing the brand name 'IndiGo', and the names of our employees. We'd like to clarify that IndiGo never charges any fees for conducting interviews. For careers with us, we always recommend visiting our website http://bit.ly/2RYlnnI.

                                  Regards,
                                  Team IndiGo
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                                    A
                                    Akhilkhajuria10
                                    from Katra, Uttar Pradesh
                                    Sep 30, 2021
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                                    Address: Dehli

                                    I applied for quiker jobs in the month of July. The next day I got a call that your resume has been shortlisted. So what do you have to pay 1000 for the interview, so after I did the interview on they mailed me. You have to pay the verification fee 5950 I paid the fee the next day I got the bond copy in the mail. Year's agreement and 12900 was to be paid, I also sowed. In this way I made two payment on that whose amount was 26500 and 20500 and now he is neither talking nor attending call please get my amount back. There is no one earning in my house. Please
                                    IndiGo customer support has been notified about the posted complaint.
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