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IndiGo Complaints & Reviews

2.7
Updated: Dec 28, 2025
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IndiGo reviews & complaints page 52

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U
uma kannan
Sep 25, 2021
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I travelled in Indigo flight 6E188 seat number 15A yesterday
(24th September) from Chennai to Madurai.I missed my ladies wallet in the flight.The wallet contained my pan card and voters id..Please help me in finding them..

Contact number : [protected]
IndiGo customer support has been notified about the posted complaint.
Dear Ma'am,

We'll try our best to locate it. Please share the description of the same for easy identification along with the PNR so we may check.

Regards,
Team IndiGo
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    Chayapathi R Kiran
    Sep 24, 2021
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    Address: Gurgaon Haryana

    I am chayapathi R from karnataka i got a message from shine.com for indigo airlines job and HR amit Sharma asked the amount for registration of Rs 2500 & I have paid then he asked for document verification Rs 6500 I have paid then he asked for 10, 000 for insurance then I told can't give the and cancelled the job then he told the amount will credit in 15 days money as not refunded
    IndiGo customer support has been notified about the posted complaint.
    Sir,

    We have come to know about such fraudulent activities and also have highlighted the same to our concerned team. IndiGo neither charges any money for interviews or recruitment nor engages with any mediator to secure appointments for candidates. Please visit bit.ly/2GWddcd for more details in this regard.

    Regards,
    Team IndiGo
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      M
      Manash3097
      Sep 23, 2021
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      Hii, Its Manash
      I got one advertise in the daily Newspaper Assam Tribune in Indigo Airlines where they asking for Biodata.So, I mail my Biodata to [protected]@gmail.com on 21 sep, 2021.Then Next day one lady call me(her number [protected]) and said that I have been shorlisted for Groundstaff in Indigo Airlines in Lokpriya Gopinath Bordoloi International Airport Guwahati and she said me to send my documents to the mail i have mentioned earlier.After sending the documents I get another call from one guy with the same number and said me that document is verified and asked me to fillup one docx file for registration and also to pay Rs 2750 for regisration fee with account name
      Robin
      kotak mahindra bank
      a/no-[protected]
      ifsc-kkbk0004608
      After paying they call me and asked for screeshot of payment and send two photo for gate pass and Identity card which I have send to their mail id which i have mentioned earlier.After that they send me one mail where they give me one offer letter and asked me to pay Rs 5550 as security fee.After that they will call me for face to face meeting.I then send Rs 5550 to their account given earlier.After that they call to pay me Rs 10000 for insurance, after calling I got the feeling that he is doing fraud and I said him u r doing fraud and then he hanged up.
      I know I will not get refund but I urge u to catch this people because they are ruining ur company's name and also many people will suffer like me.
      Fraud number-
      [protected]
      [protected]
      +4 photos
      IndiGo customer support has been notified about the posted complaint.
      Dear Sir,

      We would like to clarify that IndiGo does not engage in any unauthorized person or mediator to secure an appointment of a candidate desirous of securing a position with IndiGo. All appointment and recruitment related work are handled by genuine and authorized officials of the Human Resources Department of IndiGo at its Gurgaon office or any location officially designated by authorized officials of IndiGo. We do not indulge in the practices of collecting any processing/ enrollment fees from job aspirants/candidates. We will share this with the concerned team for necessary actions. For information on IndiGo’s official job postings, visit the link: https://bit.ly/3iKO2qT.

      Regards,
      Team IndiGo
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        T
        Theappu
        Sep 22, 2021
        Resolved
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        Resolved

        Hello sir I'm shivaraju n I'm from karnataka i recieved a message from quicker.. com that i am shortlisted for ground staff job and i[censored] r interested then call HR ROSHAN then I call him and he asked for application fee for job Rs550 & I pay her that amount and he sent me offer letter and then he return called me and told me that u have to pay Rs5000 for dress and Rs5200 for training amount and i paid total 23000 rs this will be refundable after training I'll pay all amount for getting job and my mother took this amount on interest @10% only for me and now they will not giving me a job and not pick the call please solve my problem sir /mam
        I am belong to poor family and this amount had vry important. For my family in this pandemic please it's humble request to you sir/mam plss
        I transfer this amount to Sir paid google pe account and I showed screenshots of payment in photos
        Pls sir very poor family plese refund my money.

        PLS SIR/MAM

        MY ACCOUNT DETAILS

        KARNATAKA BANK LTD
        AC NO. [protected]
        IFSC CODE. KARB0000470
        NAME. SHIVARAJU

        PLESE SIR REFUND MY MONEY 😔🙏
        Fraud job for indigo airlines
        Fraud job for indigo airlines
        Fraud job for indigo airlines
        Fraud job for indigo airlines
        Fraud job for indigo airlines
        Fraud job for indigo airlines
        Fraud job for indigo airlines
        Fraud job for indigo airlines
        Fraud job for indigo airlines
        Fraud job for indigo airlines
        Fraud job for indigo airlines
        Fraud job for indigo airlines
        Fraud job for indigo airlines
        Fraud job for indigo airlines
        Nov 5, 2021
        Complaint marked as Resolved 
        IndiGo customer support has been notified about the posted complaint.
        Verified Support
        Sep 25, 2021
        IndiGo Customer Care's response
        Sir,

        We have come to know about such fraudulent activities and also have highlighted the same to our concerned team. IndiGo neither charges any money for interviews or recruitment nor engages with any mediator to secure appointments for candidates. Please visit bit.ly/2GWddcd for more details in this regard.

        Regards,
        Team IndiGo
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          K
          Keerthjaga
          from Chengalpattu, Tamil Nadu
          Sep 21, 2021
          Resolved
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          Resolved

          I applied for air ticketing job in quikr I got a call in next 1 hour they said that my profile has been short listed for this job and they said me to pay 1250 as registration fee I also paid interview conducted in next two days they said I have been selected and to attend training I have to 5700 as a verification fee
          Now I want my 1250 which I paid
          Kindly take actions on these scams
          Info.[protected]@gmail.com
          Info.go.[protected]@gmail.com these are the mail id where I received emails for payment
          +4 photos
          Oct 29, 2021
          Complaint marked as Resolved 
          IndiGo customer support has been notified about the posted complaint.
          Verified Support
          Sep 21, 2021
          IndiGo Customer Care's response
          Dear Ma'am,

          We would like to clarify that IndiGo does not engage in any unauthorized person or mediator to secure an appointment of a candidate desirous of securing a position with IndiGo. All appointment and recruitment related work are handled by genuine and authorized officials of the Human Resources Department of IndiGo at its Gurgaon office or any location officially designated by authorized officials of IndiGo. We do not indulge in the practices of collecting any processing/ enrollment fees from job aspirants/candidates. We will share this with the concerned team for necessary actions. For information on IndiGo’s official job postings, visit the link: https://bit.ly/3iKO2qT.

          Regards,
          Team IndiGo
          There are so many peoples cheating like these some of them are losing there money so kindly take actions on these frauds
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            S
            Satyajeetabes
            Sep 20, 2021
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            Went through a horrible experience with Indigo on 15th Sept 2021 @T3 terminal of IGI airport.
            Arrogance & non-cooperative behaviour of Ms. Japneet & Mr. Upendra resulted in worst airline experience of my life.

            The honeymoon trip for which we planned since long & invested lacs of money was totally spoiled.
            Initially i was not allowed to board the flight & thereafter no assistance was given for rescheduling of flight.
            Even they forced to opt for cancellation & same has resulted in deduction o[censored]njustified huge amount.

            Apart from this, the behaviour & use of words which one expect from customer oriented airline company was totally missing.
            Wonder how long Indigo will sustain with this business without addressing the inappropriate behaviour of their core employes.

            Overall, Indigo’s team co-ordination, decision making & customer relation was at it worst.
            IndiGo customer support has been notified about the posted complaint.
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              Regina Hongray
              Sep 19, 2021
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              I had booked flight ticket from Imphal to Gauhati on 15th September, 2021 for the 18th September, 2021 and paid Rs.10, 134/- but no confirmation recieved. So after an hour I re-booked my ticket paying Rs.9534/-and this time recieved PNR and confirmation recieved. I was waiting for refund for my previous booking amount but still no refund has been made. Kindly look into this and refund my money.
              IndiGo customer support has been notified about the posted complaint.
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                S
                Sheetal3381
                Sep 18, 2021
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                Address: Terminal 3 belt 13

                [protected]
                IndiGo customer support has been notified about the posted complaint.
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                  P
                  Prathap Guttikonda
                  Sep 17, 2021
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                  Dear Officials,

                  My name is Prathap Guttikonda and my QID - [protected]. I have been working here in Qatar for more than 5 years. I would like to raise a complaint regarding the recent incident that happened with me and my family in Doha - Hamad International Airport. I would like to draw your attention in this regard.

                  To :
                  Indigo Officials :
                  If there is a deportation case from the destination airport, don't you have time to contact the concerned person before taking an advantage of an existing return ticket? There was a fare difference which I was supposed to get from you, as I booked a Flexi Plus ticket for my wife and kid. How irresponsible you are and don't you feel ashamed of doing this to a small kid and a woman..??

                  I demand a refund of my ticket fare as this is your responsibility to bring my family back to Hyderabad as we have all the valid documents to travel.

                  Hope you will get back to me on this.

                  To :
                  NHRC Authority,
                  Doha - Qatar.

                  Phase 1 :
                  Applied for Resident Permit for my wife and kid (18 months old) - Rejected (due to covid restrictions the min- salary is 20, 000 QAR) (No one knows this until we see the captain)
                  Cancelled the existed application and applied for Family Visit Visa (thinking that we can convert it within 6 months)
                  Applied on 3rd of August and paid for the Flight Tickets & Travel Insurance.
                  Total Amount : Approx : 3500 QR

                  Phase 2 :
                  We have to visit 6-7 times to get our application approved. We are begging them in each and every phase to get our applications approved.
                  After visiting 6 times the captain approved our application and we received the visa number, and paid 400 QR for my wife and kid as visa fee.

                  Phase 3:
                  Since the ticket was already booked, we booked the hotel quarantine for 10 days for my wife and kid. Paid Approx: 3500 QR
                  After making the payment I also wrote an email to MOI asking for confirmation. I received a response the very next day stating that "yes it is possible".
                  Mail reply attached for your reference.

                  Phase 4:
                  So based on all the valid documents I told my family to get ready to travel on 5th September 2021 from Hyderabad to Doha.
                  I called 109 and 16000 for further assistance regarding EHTERAZ approval. I uploaded my wifes vaccination certificate as they advised me to do it.
                  They told me that there is no vaccine available for the kids so you can upload your mother's vaccination certificate to get an approval.

                  Phase 5:
                  I got an approval on 5th September, Indigo Airlines checked all the documents too. My wife and kid reached HIA on 5th September 2021 at 8:00 pm.
                  Unfortunately, they did not allow them to enter Qatar due to the new restrictions by MOPH. They left my family in the waiting hall for almost 8 hours.
                  They did not give them proper food or room to take rest. No one contacted me at least to know the status. My kid slept on the bench after paying this much huge amount to the Qatar Govt. They treated my family like this.

                  I wanted to let them know that we are not slaves. We are a part of their GDP Growth. We need the same respect and response from them as we are the residents of Qatar. You do business with money but not with our emotions.

                  Questions & Solutions :
                  The Qatar Govt has all the options available with them to stop this pathetic deportation of my family.

                  Why did they issue a Visa and allow me to pay for everything..??
                  Can you please tell us where we can get Covid 19 - vaccination for an 18 months old infant ?
                  If they wanted to impose new restrictions just to save us from Covid then they can happily cancel our bookings and refund our money.
                  MoI can send us a message saying that our kid visa is on hold due to new covid restrictions.
                  HIA, INDIGO, MOI or MOPH any of them can contact me at the time of my family arrival and ask me if I can do something about this..?
                  I would have gone with my Kid to drop her in India and come back within 2-3 days. By this time my wife could have completed her quarantine too.
                  There is no coordination between the departments. Me & My family suffered just because of MOI, MOPH & INDIGO AirLines recklessness and Carelessness.

                  If this is the case, how can we recommend our family and friends to visit Qatar for the FIFA WORLD CUP...??

                  Please give me an opportunity to express our concerns in regards to this and I hope you will get back to me soon on this.

                  Best Regards,
                  Prathap Guttikonda.
                  IndiGo customer support has been notified about the posted complaint.
                  Dear Sir,

                  We are sorry to note your disappointment. We wish you to share your concern and PNR in detail via private message so we may look into the matter.

                  Regards,
                  Team IndiGo
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                    Cherry 1529
                    Sep 17, 2021
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                    I didn't receive my refund.. I cancelled my flight tickets.. please send my refund amount.

                    TJ2UFC is my PNR number..

                    My gmail is..

                    [protected]@gmail.com
                    IndiGo customer support has been notified about the posted complaint.
                    Hello Sir/Ma'am,

                    we wish to clarify the amount has been refunded from our end to the virtual ID of the agency on the 14th of September. Hence, we would request you to please get in touch with the agency to claim the refund.

                    Regards,
                    Team IndiGo
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                      Kanishka Joshi
                      Sep 16, 2021
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                      First the company asked me for registration fees 2500 refundable then they gave me offer letter and after that asked for training fees I have deposited my money but I think it is fraud in the name of company please help me to solve this out . Some HR Vivek Roy was speaking. They have given different a/c number for different transaction its fraud kindly help me out of this please. Twice I have transferred the money please help.
                      +6 photos
                      Oct 23, 2021
                      Complaint marked as Resolved 
                      IndiGo customer support has been notified about the posted complaint.
                      Verified Support
                      Sep 17, 2021
                      IndiGo Customer Care's response
                      Dear Ma'am,

                      We would like to clarify that IndiGo does not engage in any unauthorized person or mediator to secure an appointment of a candidate desirous of securing a position with IndiGo. All appointment and recruitment related work are handled by genuine and authorized officials of the Human Resources Department of IndiGo at its Gurgaon office or any location officially designated by authorized officials of IndiGo. We do not indulge in the practices of collecting any processing/ enrollment fees from job aspirants/candidates. We will share this with the concerned team for necessary actions. For information on IndiGo’s official job postings, visit the link: https://bit.ly/3iKO2qT.

                      Regards,
                      Team IndiGo
                      Verified Support
                      Sep 22, 2021
                      IndiGo Customer Care's response
                      Dear Ma'am,

                      Based on your messages, it appears that certain people have fraudulently collected money from you on the basis of a fake job offer.

                      We, at IndiGo, take such matters very seriously and are deeply concerned about it. In order to assist you in this matter, we guide you to not make payments to anyone for getting a job with IndiGo.

                      We would want to inform you that IndiGo maintains the highest standards of ethics and integrity. IndiGo or any of its authorized agencies never request for or collect money, in the form of any kind of fees, from candidates. All appointment and recruitment related work are handled by genuine and authorized officials of the Human Resources department of the Company or authorized agencies so appointed by IndiGo.

                      You can refer to the newspaper advertisement (attached) that was issued for the awareness of general public, cautioning against persons who ask for money in exchange for a job at IndiGo.

                      In case you are interested to apply for a position with IndiGo, you may apply on our official Careers page for a suitable position at https://careers.goindigo.in/Information/careerhome.

                      Please reach out to the relevant team by writing to [protected]@goindigo.in for further clarification in this regard.

                      Regards,
                      Team IndiGo

                      [protected], [protected] this is the number which I got calls for job and said to pay money
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                        Saeedmaulvi
                        Sep 15, 2021
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                        I booked flights from Ahmedabad to Kochi via hyderabad through MakeMyTrip My pnr WPWCFN. Last name maulvi. Ahmedabad to Hyderabad flight 2 hours and 10 min but they cancelled meals and snacks as we took flexi fare for meals. Other flight also no meal. I want compensation
                        IndiGo customer support has been notified about the posted complaint.
                        Sir,
                        we are sorry for the inconvenience caused to you. We never want our customers to go through any hassle.
                        We wish to inform you that as per government guidelines, we are not allowed to serve meals on flights whose duration is 2 hours or close to it. As checked, your flight durations were 2 hours 05 minutes and 1 hour 30 minutes respectively. For the same reason, we were not able to provide you with meals on the flight(s). We regret the hassle caused.
                        On availing flexi plus fare option, passengers get various benefits apart from a complimentary meal. Passengers get a complimentary seat and can upgrade to an XL seat at 50% discount. Passengers also avail the benefits such as lower cancellation fees and no date change fee in case there are 4 days and above left for departure. We have also mentioned on our website that in case, the flight is shorter than 2 hours, meals would not be served, even in case of flexi plus fare.
                        In case, you have further queries, please contact our customer care team OR write to us at customer.[protected]@goindigo.in for more assistance.
                        We look forward to your kind understanding.

                        Regards,
                        Team IndiGo
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                          Raghvendra jain
                          Sep 14, 2021
                          Resolved
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                          Resolved

                          Hi received the offer letter and some one rahul sharma is demanding money for the same please confrim he is validated person or not
                          +3 photos
                          Oct 19, 2021
                          Complaint marked as Resolved 
                          IndiGo customer support has been notified about the posted complaint.
                          Verified Support
                          Sep 16, 2021
                          IndiGo Customer Care's response
                          We would like to clarify that IndiGo does not charge any fee for conducting job interviews. We will share this with the concerned team for necessary actions. For information on IndiGo’s official job postings, visit the link: https://bit.ly/3iKO2qT. ~Team IndiGo
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                            Rahul S Kadam
                            from Aurangabad, Maharashtra
                            Sep 8, 2021
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                            Address: Gangapur, Aurangabad, Maharashtra

                            On DTD 08/09/2021 I was booking Delhi to Aurangabad ticket online by indigo website PNR BSHVVR & KLTUSJ payment paid through Google pay Rs.11, 530/-INR & Rs.11, 179/-INR successfully, but I received booking mail which shows booking on hold due to payment not confirmed both times. After that I was confirmed my tickets through make my trip.
                            So pls refund my both full amounts.
                            IndiGo customer support has been notified about the posted complaint.
                            For details pls see attached images

                            Two times Amount deducted but booking not confirmed.Refund my full amount - Comment #3891413 - Image #0
                            Two times Amount deducted but booking not confirmed.Refund my full amount - Comment #3891413 - Image #1
                            Two times Amount deducted but booking not confirmed.Refund my full amount - Comment #3891413 - Image #2
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                              H
                              Hassan pk
                              Sep 6, 2021
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                              I booked tickets in indiGo airways website( ccj to kwi via HYD on 8/09/2021) ticket price is very huge amount, but after payment booking confirmation and PNR is not provided.

                              Contact with costomer care, they are informed will refund within 5 to 7 days,

                              This is indiGo airways mistake, but we are wasting time...!
                              So I hope indiGo will take immediate action ...
                              IndiGo customer support has been notified about the posted complaint.
                              Sir,
                              we are sorry for the inconvenience caused to you. We never want our customers to go through any hassle. We believe our customer care team has provided assistance in regards to your concern.
                              Please know that in case the PNR was not generated for the payment, the amount will get auto-refunded to the original mode of payment within 5 to 7 business working days. We sincerely request you to wait till the provided timeline.
                              In case you don't receive the refund within the stipulated timeline, please contact our customer care team OR write to us at customer.[protected]@goindigo.in for more assistance.
                              We look forward to your kind understanding.

                              Regards,
                              Team IndiGo
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                                Hassan pk
                                Sep 6, 2021
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                                I booked tickets from indiGo website and deducted payment from my account then not received any confirmation / PNR reference.

                                I contact to costomer care, informed that they will refund within 5 to 7 days credited in your account.

                                Still awaiting ...
                                Hope indiGo refund it very early...

                                Hk
                                IndiGo customer support has been notified about the posted complaint.
                                Sir,

                                we are sorry for the inconvenience caused to you. We never want our customers to go through any hassle. We believe our customer care team has provided assistance in regards to your concern.
                                Please know that in case the PNR was not generated for the payment, the amount will get auto-refunded to the original mode of payment within 5 to 7 business working days. We sincerely request you to wait till the provided timeline.
                                In case you don't receive the refund within the stipulated timeline, please contact our customer care team OR write to us at customer.[protected]@goindigo.in for more assistance.
                                We look forward to your kind understanding.

                                Regards,
                                Team IndiGo
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                                  neeraj_ku2002
                                  from Mumbai, Maharashtra
                                  Sep 6, 2021
                                  Resolved
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                                  Resolved

                                  Wrt booking reference ID REF[protected] and trailing mail for cancelled ticket, Travel look agency not yet received the amount from Indigo till now...in this cycle may pl tell how much time the amount will get credited to customers original bank account??
                                  Or the consumer forum complaints will be sent today for payment credit with compensation and harrassment to me by indigo and travel look...either of two are eating intrests and delaying the credit of amount to my original Bank account(INDIGO PNR LFJR3YFLIGHT CANCELLED FOR 17TH AUGUST)

                                  Secondly for ref ID REF[protected] transaction failed and received mail from travel look that amount will be credited to my original Bank account in 10 working days but not yet credited even after almost 30 days

                                  Either indigo or travel look company to credit the amount with compensation and intrests for delay in both cases
                                  Oct 30, 2021
                                  Complaint marked as Resolved 
                                  IndiGo customer support has been notified about the posted complaint.
                                  Verified Support
                                  Sep 06, 2021
                                  IndiGo Customer Care's response
                                  Sorry to note your disappointment, Sir. Please share your booking PNR so we may get this checked.~ Pankaj
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                                    bethdotninan
                                    Sep 5, 2021
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                                    Address: Pune, India

                                    My name is Elizabethmary Thomas. I was travelling from Chennai to Pune, with a layover at Bangaluru on the 26th of July, on Indigo flight 6E447 (A320) from Chennai to Bengaluru, seat 17A, and the flight 6E 6104 (A320), seat 17D.
                                    I have misplaced my passport, I request you to kindly confirm whether my passport was found on the flights mentioned above. My passport is urgently needed and I would greatly appreciate your help in this regard.
                                    Thank you in anticipation,
                                    Sincerely,
                                    Elizabethmary Thomas.
                                    IndiGo customer support has been notified about the posted complaint.
                                    Dear Ma'am,

                                    We'd request you to please share your details at bit.ly/3jc8a5m so we may look into it.

                                    Regards,
                                    Team IndiGo
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                                      Kathir Fantastic
                                      Sep 5, 2021
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                                      Address: Erode Tamilnadu

                                      I Preetha P travelled from Indore to Bangalore on 5/9/2021 in indigo flight, flight no. 6E 703 seat no. 30 D infront of my seat I kept my book ( Book Name - The immortal of Meluha ) So I request you to found my book in luggage claim department, As soon as item found, we will recollect from the airport please let me know to the below contact no of Item found

                                      Mobile no [protected],
                                      [protected]

                                      PNR No BQFTSH
                                      IndiGo customer support has been notified about the posted complaint.
                                      Hello, Ma'am

                                      We are informing our team about your book. We will get back to you as soon as we have an update.

                                      Regards
                                      Shivangi Gulati
                                      Dear Ma'am,

                                      We believe our team has contacted and addressed your concern. Thank you!

                                      Regards,
                                      Team IndiGo
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                                        James Pintu
                                        Sep 3, 2021
                                        Resolved
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                                        Resolved

                                        Address: Rajiv Gandhi airporr

                                        Sir I'm James I have applied for air ticketing in qukir so one person called me and said That u will get waklitalki I'd meals card and all for that u have to pay 2250then for trainig u have to pay 1550 so I paid then that person is not lifting call
                                        +3 photos
                                        Oct 5, 2021
                                        Complaint marked as Resolved 
                                        IndiGo customer support has been notified about the posted complaint.
                                        Verified Support
                                        Sep 04, 2021
                                        IndiGo Customer Care's response
                                        Dear Sir,

                                        We would like to clarify that IndiGo does not engage in any unauthorized person or mediator to secure an appointment of a candidate desirous of securing a position with IndiGo. All appointment and recruitment related work are handled by genuine and authorized officials of the Human Resources Department of IndiGo at its Gurgaon office or any location officially designated by authorized officials of IndiGo. We do not indulge in the practices of collecting any processing/ enrollment fees from job aspirants/candidates. We will share this with the concerned team for necessary actions. For information on IndiGo’s official job postings, visit the link: https://bit.ly/3iKO2qT.

                                        Regards,
                                        Team IndiGo
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