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IndiGo Complaints & Reviews

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Updated: Dec 5, 2025
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H
Hassan pk
Sep 6, 2021
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I booked tickets in indiGo airways website( ccj to kwi via HYD on 8/09/2021) ticket price is very huge amount, but after payment booking confirmation and PNR is not provided.

Contact with costomer care, they are informed will refund within 5 to 7 days,

This is indiGo airways mistake, but we are wasting time...!
So I hope indiGo will take immediate action ...
IndiGo customer support has been notified about the posted complaint.
Sir,
we are sorry for the inconvenience caused to you. We never want our customers to go through any hassle. We believe our customer care team has provided assistance in regards to your concern.
Please know that in case the PNR was not generated for the payment, the amount will get auto-refunded to the original mode of payment within 5 to 7 business working days. We sincerely request you to wait till the provided timeline.
In case you don't receive the refund within the stipulated timeline, please contact our customer care team OR write to us at customer.[protected]@goindigo.in for more assistance.
We look forward to your kind understanding.

Regards,
Team IndiGo
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    Hassan pk
    Sep 6, 2021
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    I booked tickets from indiGo website and deducted payment from my account then not received any confirmation / PNR reference.

    I contact to costomer care, informed that they will refund within 5 to 7 days credited in your account.

    Still awaiting ...
    Hope indiGo refund it very early...

    Hk
    IndiGo customer support has been notified about the posted complaint.
    Sir,

    we are sorry for the inconvenience caused to you. We never want our customers to go through any hassle. We believe our customer care team has provided assistance in regards to your concern.
    Please know that in case the PNR was not generated for the payment, the amount will get auto-refunded to the original mode of payment within 5 to 7 business working days. We sincerely request you to wait till the provided timeline.
    In case you don't receive the refund within the stipulated timeline, please contact our customer care team OR write to us at customer.[protected]@goindigo.in for more assistance.
    We look forward to your kind understanding.

    Regards,
    Team IndiGo
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      N
      neeraj_ku2002
      from Mumbai, Maharashtra
      Sep 6, 2021
      Resolved
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      Wrt booking reference ID REF[protected] and trailing mail for cancelled ticket, Travel look agency not yet received the amount from Indigo till now...in this cycle may pl tell how much time the amount will get credited to customers original bank account??
      Or the consumer forum complaints will be sent today for payment credit with compensation and harrassment to me by indigo and travel look...either of two are eating intrests and delaying the credit of amount to my original Bank account(INDIGO PNR LFJR3YFLIGHT CANCELLED FOR 17TH AUGUST)

      Secondly for ref ID REF[protected] transaction failed and received mail from travel look that amount will be credited to my original Bank account in 10 working days but not yet credited even after almost 30 days

      Either indigo or travel look company to credit the amount with compensation and intrests for delay in both cases
      Oct 30, 2021
      Complaint marked as Resolved 
      IndiGo customer support has been notified about the posted complaint.
      Verified Support
      Sep 06, 2021
      IndiGo Customer Care's response
      Sorry to note your disappointment, Sir. Please share your booking PNR so we may get this checked.~ Pankaj
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        B
        bethdotninan
        Sep 5, 2021
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        Address: Pune, India

        My name is Elizabethmary Thomas. I was travelling from Chennai to Pune, with a layover at Bangaluru on the 26th of July, on Indigo flight 6E447 (A320) from Chennai to Bengaluru, seat 17A, and the flight 6E 6104 (A320), seat 17D.
        I have misplaced my passport, I request you to kindly confirm whether my passport was found on the flights mentioned above. My passport is urgently needed and I would greatly appreciate your help in this regard.
        Thank you in anticipation,
        Sincerely,
        Elizabethmary Thomas.
        IndiGo customer support has been notified about the posted complaint.
        Dear Ma'am,

        We'd request you to please share your details at bit.ly/3jc8a5m so we may look into it.

        Regards,
        Team IndiGo
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          K
          Kathir Fantastic
          Sep 5, 2021
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          Address: Erode Tamilnadu

          I Preetha P travelled from Indore to Bangalore on 5/9/2021 in indigo flight, flight no. 6E 703 seat no. 30 D infront of my seat I kept my book ( Book Name - The immortal of Meluha ) So I request you to found my book in luggage claim department, As soon as item found, we will recollect from the airport please let me know to the below contact no of Item found

          Mobile no [protected],
          [protected]

          PNR No BQFTSH
          IndiGo customer support has been notified about the posted complaint.
          Hello, Ma'am

          We are informing our team about your book. We will get back to you as soon as we have an update.

          Regards
          Shivangi Gulati
          Dear Ma'am,

          We believe our team has contacted and addressed your concern. Thank you!

          Regards,
          Team IndiGo
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            J
            James Pintu
            Sep 3, 2021
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            Address: Rajiv Gandhi airporr

            Sir I'm James I have applied for air ticketing in qukir so one person called me and said That u will get waklitalki I'd meals card and all for that u have to pay 2250then for trainig u have to pay 1550 so I paid then that person is not lifting call
            +3 photos
            Oct 5, 2021
            Complaint marked as Resolved 
            IndiGo customer support has been notified about the posted complaint.
            Verified Support
            Sep 04, 2021
            IndiGo Customer Care's response
            Dear Sir,

            We would like to clarify that IndiGo does not engage in any unauthorized person or mediator to secure an appointment of a candidate desirous of securing a position with IndiGo. All appointment and recruitment related work are handled by genuine and authorized officials of the Human Resources Department of IndiGo at its Gurgaon office or any location officially designated by authorized officials of IndiGo. We do not indulge in the practices of collecting any processing/ enrollment fees from job aspirants/candidates. We will share this with the concerned team for necessary actions. For information on IndiGo’s official job postings, visit the link: https://bit.ly/3iKO2qT.

            Regards,
            Team IndiGo
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              J
              Jasliii
              Sep 2, 2021
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              Address: Kappanachi iringannur, kerala

              This is regarding job offer and money was paid for the security and terms all the documentations are with me and I need to be solved as soon as possible
              IndiGo customer support has been notified about the posted complaint.
              I have all the information and details and I will forward in the email I don't want to post in public space regarding
              IndiGo Customer Care's response, Sep 3, 2021
              Verified Support
              Ma'am,

              IndiGo neither charges any money for interviews or recruitment nor engages with any mediator to secure appointments for candidates. Please visit bit.ly/2GWddcd for more details in this regard.

              Regards,
              Team IndiGo
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                Jasliii
                Sep 2, 2021
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                Address: Kayappanachi, Iringannur

                This is regarding job offer and applied for it. So many security amounts were taken from my side and documents given from authority based and no updates from 2, 3 days. This is a complaint and all the documents for verification is with me. I need a solution as soon as possible
                IndiGo customer support has been notified about the posted complaint.
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                  D
                  dasrubai
                  Aug 31, 2021
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                  I have paid the amount of 5109 /- to book my flight ticket from IXB-BLR on 23rd October 2021. The amount was deducted from my account but ticket was not booked. When will I get my refund?
                  IndiGo customer support has been notified about the posted complaint.
                  The transaction details are given below-

                  Money deducted from my account but ticket not booked - Comment #3887236 - Image #0
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                    S
                    Shanavas kk
                    Aug 31, 2021
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                    I am Shanavas from Kerala and I want to know, is there any recruitment has happening for ground staff in Indigo airlines? If yes, what is the registration fee and is there any training start from September 15th onwards?
                    I am asking these due to a call from Indigo airlines pointing such offers.
                    IndiGo customer support has been notified about the posted complaint.
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                      KamalMordani
                      Aug 30, 2021
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                      Resolved

                      TO WHOMSOEVER IT MAY CONCERN
                      I Kamal Mordani have traveled today(29/07/21) through Indigo Airline from Dibrugarh to Hyderabad via Kolkata, PNR NO. LPTI7X, flight no 6E6085(Dibrugarh-Kolkata) & 6E946(Kolkata-Hyderabad).
                      During this travel I was carrying 1Lakh 50 Thousand Cash in my checked in luggage which was missing when I opened it as soon as I reached the hotel.
                      To further note my luggage had arrived at the end with one other passenger’s luggage after a difference of around 10mins to all the other luggage’s.
                      I would like to file an official complaint against this action to the airlines.
                      +1 photos
                      Oct 1, 2021
                      Complaint marked as Resolved 
                      IndiGo customer support has been notified about the posted complaint.
                      Verified Support
                      Aug 31, 2021
                      IndiGo Customer Care's response
                      We are extremely sorry about the experience, Sir. Could you please confirm if it was reported to our staff at the arrivals? ~Team IndiGo
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                        Pavan255
                        Aug 29, 2021
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                        Address: Gurugram

                        Hello, sir i am job apply through global aviation services ask money for reference number aftee 1 hour call received from indigo coustmer care ask reference number and then after take Personality telephonic interview and tomorrow received mail from [protected]@goindigo.in interview selected after documents verification complete by global aviation services and then no received mail mobile was switch off...
                        +1 photos
                        Sep 4, 2021
                        Complaint marked as Resolved 
                        Its fake company 1st interview conducted and 2 nd interview not conduct and not respond calls and messages...
                        IndiGo customer support has been notified about the posted complaint.
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                          M
                          Mohammed Aref
                          Aug 28, 2021
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                          Address: Hyderabad

                          I have received yesterday a call from lady by +91.7830.1124.05 and she offered me a job from Airport Authority of India and she asked me to send my resume and my latest educational qualification and ID proof by WhatsApp +91.81.918 7.5379, i asked her that I'm foreigner and I'm about to complete my MBA in International Business by next month so she asked me to send the latest marksheet or college ID so i felt immediately its fraud call than she said will forward your documents to the HR after that she said that I'm eligible to get the job and they said tomorrow will make the interview with the HR Manager and today i have received the call from the same number and she contacted the call with another lady and she said that I'm eligible to work after asking few Questions about health issues and family policy then she sent me the offer letter and Bank account and asking me to pay 2500 Rs for Registration she said it's refundable amount after receiving the later i have checked it in Google and i found some complains about the same issue so thank God i didn't pay any amount bcz i felt there's something wrong going on and i just confirmed that with those people who had complained before, I'm so thankful and i wish IndiGo to take the right action with them so please don't let them steal other people money by your company name
                          +2 photos
                          Oct 3, 2021
                          Complaint marked as Resolved 
                          IndiGo customer support has been notified about the posted complaint.
                          Verified Support
                          Aug 29, 2021
                          IndiGo Customer Care's response
                          Dear Mr. Aref,

                          This doesn't sound right at all. IndiGo never charges any fees for conducting interviews. Please do not make any payment in response to this letter. We are highlighting this with our concerned team.

                          Regards,
                          Team IndiGo
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                            Palku8051
                            Aug 26, 2021
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                            Address: Pune international airport area,lohgaon,village pune maharastra- 411032

                            There are many such organisations those whoo are making fraud with the people on the behalf of ground staff hiring for indigo airlines . Firstly they ask you to share your documents and photos then they give there whatsapp number or on the mail id they sent you . After that they make a call ask that your profile is selected for ground staff aur work from home then they ask 2150 to genrate employee id that will be refundable on date of joining they say then they sent you fake payment slip that you had paid on and they will take one apptitude test as fake for 20 ques. Nxt day there will b telephonic interview and after that they ask for laptop security money 10800 the they send u uniform chart and ask for uniform money i.e 15400 with 18% tax that means 18500 total fr dress after that they ask u security money that is 30500 that they will refund after 45 days after all this procedure they will say that your laptop and dress will b dispatched by tommorow so for courier charges they ask you 48500 rs after ol this payment they won’t pick your calls
                            +12 photos
                            IndiGo customer support has been notified about the posted complaint.
                            Dear Sir,

                            This doesn't sound right at all. IndiGo never charges any fees for conducting interviews. Please do not make any payment in response to this letter. Further, we are sharing this with our concerned team. They will look into the matter.

                            Regards,
                            Team IndiGo
                            I have paid a lot of money so kindly please look into this matter. I m adding an image of person who did this to me.
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                              V
                              vinnu2556
                              Aug 24, 2021
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                              Preponement of flight

                              We had booked flight from Visakhapatnam to Hyderabad on September 5th, 2021 at 18:15P.M but yesterday we received a message that our flight got preponed and Departure by 17:35 P.M on same day. without our concern they just preponed for the sake of their business. we just asked them to reschedule to another fight after 18:00 P.M Hours as we have some important schedule on that day and not possible to catch the 17:35 hours flight. So we requested...
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                              D
                              DeepGoel
                              from Mumbai, Maharashtra
                              Aug 24, 2021
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                              Address: gurgaon

                              My 85 year old mother had to cancel her travel plans completely due to flight cancelled by Indigo. PNR XLG89J . on 24th july 2021 I was promised full refund as the flight was cancelled by Indigo.
                              I have received partial refund and a balance of Rs 1600/- is yet not received, nor there is any information about its status. Kindly do needful
                              IndiGo customer support has been notified about the posted complaint.
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                                T
                                Theappu
                                Aug 24, 2021
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                                Resolved

                                Hello sir I'm shivaraju n I'm from karnataka i recieved a message from quicker.. com that i am shortlisted for ground staff job and i[censored] r interested then call HR ROSHAN then I call him and he asked for application fee for job Rs550 & I pay her that amount and he sent me offer letter and then he return called me and told me that u have to pay Rs5000 for dress and Rs5200 for training amount and i paid total 23000 rs this will be refundable after training I'll pay all amount for getting job and my mother took this amount on interest @10% only for me and now they will not giving me a job and not pick the call please solve my problem sir /mam
                                I am belong to poor family and this amount had vry important. For my family in this pandemic please it's humble request to you sir/mam plss
                                I transfer this amount to Sir paid google pe account and I showed screenshots of payment in photos
                                Pls sir very poor family plese refund my money.

                                PLS SIR/MAM

                                MY ACCOUNT DETAILS

                                KARNATAKA BANK LTD
                                AC NO. [protected]
                                IFSC CODE. KARB0000470
                                NAME. SHIVARAJU

                                PLESE SIR REFUND MY MONEY 😔🙏
                                +14 photos
                                Oct 1, 2021
                                Complaint marked as Resolved 
                                IndiGo customer support has been notified about the posted complaint.
                                Verified Support
                                Aug 24, 2021
                                IndiGo Customer Care's response
                                Hello Sir,

                                Please be informed that this is not issued by the company. IndiGo never charges any fees for conducting interviews. Please do not make any payment in response to this. You may visit https://bit.ly/31pJ8tZ for any job-related query.

                                Regards
                                Team IndiGo
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                                  Debkumar Ghosh
                                  Aug 22, 2021
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                                  PNR: TKVM2J

                                  I've booked a ticket with flexi. Charge were taken to provide tiffin but not got anything. When may I get refunded money?
                                  Thanks
                                  IndiGo customer support has been notified about the posted complaint.
                                  Dear Mr Ghosh,

                                  We regret to inform you that as per Govt regulations, no food & beverages are available on domestic flights shorter than 2 hrs duration. Please visit https://bit.ly/3iPQXjL for details. We request your understanding.

                                  Regards,
                                  Team IndiGo
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                                    S
                                    Sarvepalli Nageswara Rao
                                    Aug 21, 2021
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                                    Resolved

                                    Refund of seat charges

                                    Address: S-501, ROHTAS PLUMERIA HO

                                    PNR LM28SW 8/8/21 HYD-LKO for 2 passengers
                                    1) Nageswara Rao
                                    2) Shanmukhi

                                    On 07/08/21, I tried to select seats for journey on 8/8/21 and paid the following 2 amounts through UPI mode

                                    1) TXN ID 349f55611cab[protected] Rs.249.00
                                    2) TXN ID c689c277d4f[protected] Rs.198.00

                                    Both times the web-site went "HUNG" and failed the seat selection.

                                    Ultimately, I took...
                                    +2 photos
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                                    Gunjan Sudha
                                    Aug 20, 2021
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                                    Address: Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon – 122 002, Haryana, India.

                                    I have to pay all amount i want to refund amount because i have to cancellation this job apply i have to pay cancellation charges but he is not give refund money
                                    IndiGo customer support has been notified about the posted complaint.
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