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IndiGo Complaints & Reviews

2.7
Updated: Dec 28, 2025
Complaints 5675
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IndiGo reviews & complaints page 58

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K
Kalinga Maharana
May 30, 2021
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Address: Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon – 122002, Haryana, India

Hi Sir,
Many times i have apply for job in indigo but every time face fraud peoples they are using official web side but how to know who is real or who is fake .
on 23rd May 2021 i was applying for Ground staff.He told me Indigo don't charge for any job but we are Urgent hiring then you are 1st registration fee pay Rs.2500 /- in a Account.Mr. Sharma ([protected])
IndiGo Airlines Limited.
A/c no:- [protected]
IFSC:- HDFC0001897
Amount: Rs. 2, 500/-
Send me your payment receipt.
some bank server issue payment taken some time .then he provide a another account number
A/C No: [protected]
IFSC: HDFC0001897
Amount :- Rs. 2500/- Payment Done on this account.
then he provided me Roll No. and Telephonic interview time
Roll No: 375983
Interview Time: 09:45 PM
then i am attended interview, he said that you are wait for result of your interview, After day he send me a mail by official web side [protected]@goindigo.in i was thinking this is real .then i got a mail, then he charged different amount for different time when i oppose he told me i will taken ligal action about you because you don't follow the rule .

IndiGo Airlines Limited
A/C No: [protected]
IFSC: HDFC0001897

Total I have paying - RS.-66, 300 INR.

taken Faster Action of them
i want to refund my money .
Thanks for Help and Support.
+6 photos
Aug 12, 2021
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Verified Support
Jun 01, 2021
IndiGo Customer Care's response
Mr Maharana,

We have come to know about such fraudulent activities and also have highlighted the same to our concerned team. IndiGo neither charge any money for interviews or recruitment nor engage any mediator to secure appointments for candidates. Please visit bit.ly/2GWddcd for more details in this regard.

Regards
Team IndiGo
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    A
    abhai1975
    from Chennai, Tamil Nadu
    May 27, 2021
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    Resolved

    Humiliation of passenger

    Address: 232/2, ACME HEIGHTS EXTENTION 2, sector 117, Mohali

    PNR number USDYME booked from Patna to Chandigarh, a passengers 19 years old travelling alone having a boarding pass provided by Indigo airlines was denied through boarding and was harassed at airport threatening to cancel the ticket without any refund or change the ticket from Patna to Delhi.

    At check in counter he was threatend to loose all money and his ticket was forcefully changed from Patna to Delhi.

    When...
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    K
    Kalinga Maharana
    May 26, 2021
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    Job Related

    Address: Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon-122 002, Haryana, India.

    Hi Sir,
    My self Kalinga Maharana I am apply for job for passport checker. 1st I talk with Arati Mishra ([protected]) she told me send all documents and I was sending by WhatsApp on this same number then after some days call me and said that Miss. Soumya take your telephone interview as well as she call me ([protected]) this number and take my interview then she told me you are selected for passport checker and she send me a PDF...
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    Sshubha
    May 26, 2021
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    Resolved

    Hi, I am Shubha, got call from Airport Authority regarding job offer. I believed and I agreed for all thier conditions. So finally lost so much money ( more than 3.5 lack)Now really facing trouble. No money and no job. Please help me
    Aug 6, 2021
    Complaint marked as Resolved 
    IndiGo customer support has been notified about the posted complaint.
    Dear Ma'am,

    We would like to clarify that IndiGo does not charge any fee for conducting job interviews. We will share this with the concerned team for necessary actions. For information on IndiGo’s official job postings, visit the link: https://bit.ly/3iKO2qT.

    Regards,
    Team IndiGo
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      Z
      Zubair Ahmad Dar
      May 25, 2021
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      Address: Srinagar, Jammu and Kashmir

      Sir,
      With due respect, myself Zubair Ahmad Dar, I get trapped in a job fraud case where I submit firstly 34700 and secondly 20000. Mr. Vinod says he is a investigation officer of CII department. Mr. Rahul Sharma HR of Indigo works at Delhi, contact number [protected]. Now I request you please 🙏🙏🙏🙏 solve my problem and return my money back. Please 🙏🙏🙏🙏. I shared some screenshots too please check these also.
      Contact me [protected]@gmail.com.
      +5 photos
      IndiGo customer support has been notified about the posted complaint.
      Verified Support
      May 27, 2021
      IndiGo Customer Care's response
      Hello Sir,

      Please be informed that IndiGo never charge any fees for conducting interviews. Please do not make any payment in response to this letter. For careers, you may visit our career page here: https://bit.ly/2TgvSU6.

      Regards,
      Team IndiGo
      May 27, 2021
      Updated by Zubair Ahmad Dar
      Sir I can't pey anything because I don't have a single rupee in my pocket
      I belongs to a poor family
      I am just requesting you if you can do anything without peying money than do it
      Otherwise I want to withdraw my complaint from consumer complaint without harming my money.
      Thank you for your support.
      Because you want to pay 10% fee of my money for solving the problem. But I can't really pay anything towards you, because I have nothing in my pocket.
      May 27, 2021
      Updated by Zubair Ahmad Dar
      Sir I want my money back without charging any fee. Your service holder called me to charge 10% of my money as legal bank agreement, so that they will submit my money back. He also said that if I can't submit 10% they will submit my money to charity. But sir I don't have any money in my pocket to submit you. So please do something without charging any fee that will be your most kindness, otherwise withdraw my complaint without harming my money. I also filed the same case in cyber police they are tracking them. So please be corporative, it's a humble request from my side.
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        S
        sajinfns
        May 25, 2021
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        Resolved

        Please provide an update regarding my refund.

        I already emailed to customer support but no responds from them.

        It's a big shame that as an airline company you need to respond customers.

        PNR for reference - RESZWB
        Aug 9, 2021
        Complaint marked as Resolved 
        IndiGo customer support has been notified about the posted complaint.
        Verified Support
        May 26, 2021
        IndiGo Customer Care's response
        Dear Sir,

        We would like to inform you that a refund has been processed from our end on 5th May'2021 to the initial mode of payment and the amount will be credited in 3-4weeks. Request your patience. Thanks.

        Regards,
        Team IndiGo
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          D
          Dimpi Verma
          May 22, 2021
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          Resolved

          I received a call from indigo airlines. There was one lady named pooja sharma who called me and explained me about recruitment process. She gave me the mail id of indigo hr and told me to submit my documents on that id. I submitted it, after few hours i received one confirmation mail by indigo stating that your documents are selected for interview. You have to pay 2500 for the reference id and interview question-answer sheet. I deposited money in the a/c which was given to me by pooja sharma That was In the of airlines. It was happen yesterday. Before something else happen I got to know about it, today they asked me to give telephonic interview. Bt before something happen I got to know it is fraud I did online research. I want money back as I am just a student doing my graduation and even a small amount of money means a lot for me. I want you to take immediate action towards. They have fooled so many people taking too much money from a needy person I have four phone number of different person who called me their email id and their account details so kindly cieze their account as soon as possible.
          Aug 11, 2021
          Complaint marked as Resolved 
          IndiGo customer support has been notified about the posted complaint.
          Verified Support
          May 23, 2021
          IndiGo Customer Care's response
          Dear Ms Verma,

          Please be informed that IndiGo never charges any fees for conducting interviews. If you wish to apply for a job with us please visit the careers section on our website http://goindigo.in.

          Regards,
          Team IndGo
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            S
            sumith guptha
            May 19, 2021
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            Resolved

            We have booked a group booking tickets by making a quarter payment. Due to the lockdown situation we have requested for cancellation 15 days prior. Where they have cancelled with 100% Forfeiture. Which is pathetic.

            However when i reached out to [protected]@goindigo.in they are telling this cancellation policy is as per there website.

            But their website doesn't mentioned such things which is misleading to customer:
            https://groupbooking.goindigo.in/FAQ.htm
            https://groupbooking.goindigo.in/TermsAndConditions.htm

            If we are not aware the policy are how can we act on it?
            They should provide the cancellation polices and cannot imply there own rules to scam and make the people suffer.
            Aug 14, 2021
            Complaint marked as Resolved 
            IndiGo customer support has been notified about the posted complaint.
            Verified Support
            May 20, 2021
            IndiGo Customer Care's response
            Dear Mr Guptha,

            We understand your concern. We believe that our team has responded to your concern on Twitter and request you to maintain a single platform for asssistance.

            Regards,
            Team IndiGo
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              M
              Mayuri Sawalkar
              May 19, 2021
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              Resolved

              I have book my ticket for 2 passengers for 23 rd May from Nagpur to Mumbai.
              Through net banking sbi amount is deducted but ticket is not confirmed neither PnR is generated.Payment status showing as "payment initiated"
              Very poor experience with indigo worst site.
              I need confirmation or else give me refund afterall it's huge amount of 8262 rs.
              +1 photos
              Aug 6, 2021
              Complaint marked as Resolved 
              IndiGo customer support has been notified about the posted complaint.
              Verified Support
              May 20, 2021
              IndiGo Customer Care's response
              Dear Ms Sawalkar,

              We are looking into it, please allow us sometime.

              Regards,
              Team IndiGo
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                K
                kasundra himani
                May 18, 2021
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                I sent a documents on [protected]@goindigo.info and i got call from shrinivasan reddy hr head of indigo at rajkot airport.
                I follow the procedure with below mails and paid 39000.
                As per conversation with him i will get the courier of offer letter, uniform and bank ac details tomorrow.
                +11 photos
                IndiGo customer support has been notified about the posted complaint.
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                  F
                  Faizaaa
                  May 16, 2021
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                  A fraud company in the name of Indigo Airlines have taken money that is amount of 5500 and 6800 as luggage fees and tax fee. I am really worried, can you please help me out.
                  IndiGo customer support has been notified about the posted complaint.
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                    F
                    Faizaaa
                    May 16, 2021
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                    Two person in the name of Indigo Airlines have taken my 5500+6800, they said it is the luggage fees and tax fees. Could you please help me out in getting my money back?
                    IndiGo customer support has been notified about the posted complaint.
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                      B
                      beast gaming
                      from New delhi, Delhi
                      May 15, 2021
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                      Address: C-3-393-First floor C/o of Bs Bhatia

                      Dear sir/madam
                      Booking reference number[protected]
                      Pending since long please refund
                      Details below
                      Flight cancelled from Airlines side
                      [protected][protected][protected][protected][protected]

                      Your Booking is In-Progress with booking reference number : REF[protected]
                      Departure Flight

                      Indigo
                      6E - 2167
                      ATQ | 22:00
                      Amritsar (Amritsar)
                      Dec 01, Tue
                      Duration
                      01h 15m DEL | 23:15
                      Indira Gandhi Airport (Delhi)
                      Dec 01, Tue
                      Stopover : 06h 55m layover at Delhi

                      Indigo
                      6E - 251
                      DEL | 06:10
                      Indira Gandhi Airport (Delhi)
                      Dec 02, Wed
                      Duration
                      02h 20m GAU | 08:30
                      Borjhar (Guwahati)
                      Dec 02, Wed
                      Traveler(s) Information
                      S.No. Gender Traveler's Name Date of Brith
                      1 Male Inderjit Singh (Adult)
                      Additional Service Requests for (Inderjit Singh )
                      Meal : Wheelchair :
                      2 Female Baljit Kaur (Adult)
                      Additional Service Requests for (Baljit Kaur )
                      Meal : Wheelchair :
                      Price Information
                      Total Price :₹ 16221.00
                      Billing Information
                      Email [protected]@gmail.com
                      Mobile Number [protected]
                      Thank you for your Booking.
                      Your booking is under process kindly wait for a while. The process may take 30 minutes; if the process gets delay then you can contact our travel experts on toll-free number[protected].

                      Have a safe journey! Terms & conditions
                      IndiGo customer support has been notified about the posted complaint.
                      Verified Support
                      Jun 06, 2021
                      IndiGo Customer Care's response
                      Dear Beastgaming,

                      Please share the PNR via private message as we are unable to fetch information from the given ticket details.

                      Regards,
                      Team IndiGo
                      Jun 08, 2021
                      Updated by beast gaming
                      logo
                      Booking Confirmation(PNR) FNPL3K
                      Airline Locator : FNPL3K

                      Reference No. : REF[protected]
                      Jun 08, 2021
                      Updated by beast gaming
                      Please do the needful as pnr sent as still no assistance
                      Jun 10, 2021
                      Updated by beast gaming
                      Please update on this dear sir as still no update and pnr updated already
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                        B
                        beast gaming
                        from New delhi, Delhi
                        May 15, 2021
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                        Dear sir /madam
                        The flight Indigo 6E-2167 Amritsar to new delhi
                        and Flight no 6E-251 New delhi to guwahati dated 1-december got cancelled from Airlines side but still money not refunded
                        Total cost Total Price :₹ 16221.00
                        Booking reference number Ref[protected]
                        Pending since too long please refund the money
                        Two passengers
                        [protected][protected][protected][protected][protected][protected]

                        Your Booking is In-Progress with booking reference number : REF[protected]
                        Departure Flight

                        Indigo
                        6E - 2167
                        ATQ | 22:00
                        Amritsar (Amritsar)
                        Dec 01, Tue
                        Duration
                        01h 15m DEL | 23:15
                        Indira Gandhi Airport (Delhi)
                        Dec 01, Tue
                        Stopover : 06h 55m layover at Delhi

                        Indigo
                        6E - 251
                        DEL | 06:10
                        Indira Gandhi Airport (Delhi)
                        Dec 02, Wed
                        Duration
                        02h 20m GAU | 08:30
                        Borjhar (Guwahati)
                        Dec 02, Wed
                        Traveler(s) Information
                        S.No. Gender Traveler's Name Date of Brith
                        1 Male Inderjit Singh (Adult)
                        Additional Service Requests for (Inderjit Singh )
                        Meal : Wheelchair :
                        2 Female Baljit Kaur (Adult)
                        Additional Service Requests for (Baljit Kaur )
                        Meal : Wheelchair :
                        Price Information
                        Total Price :₹ 16221.00
                        IndiGo customer support has been notified about the posted complaint.
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                          S
                          Swetha surendran
                          May 13, 2021
                          Resolved
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                          Resolved

                          I have got offer letter

                          I have got a mail from indigo airlines .I want to check whether it’s true or not...
                          +1 photos
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                          S.Shivnath
                          May 8, 2021
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                          Address: 68, ballygunge circular road ground floor, kolkata WB

                          Dear sir,

                          My self Shivnath sinha, My Fight details As below.:-

                          PNR no. -CW975W, flight no.-6E 7306, Flight timing 15:30pm from Gorakhpur to kolkata.

                          indigo staff at Gorakhpur airport are not allow to board on the plan, saying that "your RT-PCR negative report is invalid, Because 72 hours is completed".

                          I received my report yesterday evening i.e 07.05.21. and book a flight to coming Kolkata. but i am not able to board in the plan.

                          for your kind information in Gorakhpur no one received the RT-PCR Report within 24 hours except they pay more than Rs 2000 for RTPCR report.

                          i am attaching my RT-PCR the report for reference, as per report time i can board on the plan before departure of flight to kolkata.

                          My booking is corporates booking, kindly refund the my booking fare.

                          Regards
                          Shivnath sinha

                          Email ID:- [protected]@gmail.com
                          +1 photos
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                            V
                            Viraja Shinde
                            May 7, 2021
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                            I got fake offer of Ground staff job under name of Indigo airlines through shine.com. They demanded 2500 as registration fees, they send me some offer letter, test link which I'm attaching with this mail. After these letters which is signed by Shivam Malhotra that's why I thought it was genuine. But after paying registration fees they demanded 8000 more. Then I find suspicious and because I don't have enough money I requested them to refund fees. But they are not refunding it. I'm mentioning their contact numbers below:

                            Raj Shekhar:- [protected]
                            (who's contact number is mentioned in message I got through shine.com)

                            Other Verification officer:- [protected]
                            ( With whom my conversation done and demanded all these amounts.)

                            They told me to transfer money to Mr.Surya Prakash's Account.

                            I find here that as there is similar case of hrgadhavi too.

                            Please take it seriously because like me other innocent people are becoming victim of these same people.
                            IndiGo customer support has been notified about the posted complaint.
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                              R
                              Rekha Gowda
                              May 7, 2021
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                              I go a mail from indigo regarding my job confirmation. They are asking me to pay 460 rs for document verification. Is that is true?
                              +2 photos
                              IndiGo customer support has been notified about the posted complaint.
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                                BHAAVAN
                                from Warangal, Telangana
                                May 6, 2021
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                                A person from indigo HR Dept. he introduced himself as Mr. Akash Bhatnagar (mobile no.:[protected]) and said he got my profile through Shine.com and offered a job in Indigo airlines Tirupati. and he said to pay a fees of Rs.2100/- for registration to (Acc. no.[protected], A/c Name: Indigo Airlines Pvt Ltd, IFSC Code: icici0001578) and he arranged a call set up for first round and after 3 days he again gave a call and said that for certificate verification Rs.6500/- for the same account which is totally refundable he said these words for both the payments. And after that he sent one fake profile and after that he again called and asked for bonding period and he demanded like its a go like Govt. job kind u have to bond it for 1year or 3year or lifetime for that it costs around 10500/-, 15500/-, 20500/- and should be pay within an hour. I got a doubt and i have asked questions he said something which is irrelevant and he keeps on cut the call and later he blocked after that two to three days he again called and said he will repay all my money with in 25days and when i call him now he has blocked. when my brother spoke to him he said what ever you do no one can do any thing on me .

                                he also created fake profile in linked in : https://www.linkedin.com/in/aakash-bhatnagar-3463233/?originalSubdomain=in

                                https://www.linkedin.com/in/aakash-bhatnagar-3463233?lipi=urn%3Ali%3Apage%3Ad_fl...
                                +11 photos
                                IndiGo customer support has been notified about the posted complaint.
                                Verified Support
                                May 08, 2021
                                IndiGo Customer Care's response
                                Dear Sir,

                                We would like to clarify that IndiGo does not engage in any unauthorized person or mediator to secure an appointment of a candidate desirous of securing a position with IndiGo. All appointment and recruitment related work are handled by genuine and authorized officials of the Human Resources Department of IndiGo at its Gurgaon office or any location officially designated by authorized officials of IndiGo. We do not indulge in the practices of collecting any processing/ enrollment fees from job aspirants/candidates. We will share this with the concerned team for necessary actions. For information on IndiGo’s official job postings, visit the link: https://bit.ly/3iKO2qT.

                                Regards,
                                Team IndiGo
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                                  D
                                  Dinesh Msd
                                  May 6, 2021
                                  Resolved
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                                  Resolved

                                  Hello sir, madam
                                  I am dinesh from Tamilnadu, Indigo employee VARSHA BHATNAHAR, she is cheating Everyone tht she will Provide jobs in indigo airlines and taking money from Everyone, even i have given her 10000 for job verification, and now she is not responding any call any msgs. Please take serious action on her. I have all proofs of her.
                                  +1 photos
                                  Aug 5, 2021
                                  Complaint marked as Resolved 
                                  IndiGo customer support has been notified about the posted complaint.
                                  Dear Sir,

                                  We would like to clarify that IndiGo does not charge any fee for conducting job interviews. We will share this with the concerned team for necessary actions. For information on IndiGo’s official job postings, visit the link: https://bit.ly/3iKO2qT.

                                  Regards,
                                  Team IndiGo
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