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IndiGo Complaints & Reviews

2.7
Updated: Dec 28, 2025
Complaints 5675
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IndiGo reviews & complaints page 61

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N
Naupada
Apr 2, 2021
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As I have mentioned earlier that during the period of covid19 when all the flights were cancelled by the central government, one of our trip visakhapatnam to New Delhi too was cancelled in the month of March 2019(month end)
Indigo has not sent the money directly to the wallet of the passengers, instead it has handed over to Make my trip. Sorry to mention that till date I have to receive my money.

Passengers
1) N VEERA VASANT RAO
2) N Swati
My registered mobile number is [protected] and mail id is [protected]@gmail.com.
Please do something to release my money.
IndiGo customer support has been notified about the posted complaint.
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    kavita_vk
    Apr 2, 2021
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    Address: Bengaluru, India

    This is to request for the refund of ticket as i missed the 5.10pm indigo flight from Bengaluru to Bhopal as the cab drivers at the airport began a flash strike. I could not reach the airport on time and informed the customer care more than an hour before the fliight departure. I was continously in talks with the customer care senior executive as well and requested the same. But I really felt bad about his behaviour. He was still insisting to come to the air[port for any sort of tsolution. I failed to make the authorities understand had it been possible to reach the airport amidst such mess, why would i have missed my flight when i had to travel in an emergency situation and where i had booked my ticket just 17 hours before the flight departure time at almost double the cost ( Rs 8531) . I request to refund my ticket amount .

    Read more at:
    https://timesofindia.indiatimes.com/city/bengaluru/cab-drivers-on-strike-commuti...
    IndiGo customer support has been notified about the posted complaint.
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      Naupada
      Apr 1, 2021
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      During the period of covid19 in March end 2019, all the flights were cancelled by the government and the refund instead of sending to the wallet, Indigo has given to Make my trip.
      Sorry to mention I am yet to receive money of Rs. 11, 000/-(+) from MMT inspite of sending mails and reminders.
      IndiGo customer support has been notified about the posted complaint.
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        Piyush Priyadarshi
        Apr 1, 2021
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        Address: Patna

        There are many calls coming from fraud people's they saying I am speaking from indigo airlines you have to pay 2000 and after that they were not telling about office details and continuously abusing. . Fraud call no is:- [protected]
        IndiGo customer support has been notified about the posted complaint.
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          R
          rahuldg11
          Mar 31, 2021
          Resolved
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          Resolved

          Fake job offer

          I, Rahul Das Gupta, had received a job offer from the Airport Authority of India through the job website, shine.com. The application document and invoice are attached herewith, both of which have the Indigo logo on them. I had submitted proof of my latest educational qualification and Aadhar card for the application, following which I had to pay Rs. 2150 as application fee. I was contacted by Anjali Sharma (Ph. No: [protected]), Shivangi (Ph....
          +3 photos
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          R
          Ro Sy
          Mar 31, 2021
          Resolved
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          Resolved

          Address: Bhubaneswar

          Please tell me if it is fake how can I recover my money 😭😭😭
          +1 photos
          Aug 6, 2021
          Complaint marked as Resolved 
          IndiGo customer support has been notified about the posted complaint.
          Dear Sir,

          We would like to clarify that IndiGo does not charge any fee for conducting job interviews. We will share this with the concerned team for necessary actions. For information on IndiGo’s official job postings, visit the link: https://bit.ly/3iKO2qT.

          Regards,
          Team IndiGo
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            H
            Harisankar rs
            Mar 26, 2021
            Resolved
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            Resolved

            I got an offer letter from indigo.[protected]@rediffmail.i just wanna know it's real or fake.also they are asking money for gate pass and training
            +1 photos
            Aug 6, 2021
            Complaint marked as Resolved 
            IndiGo customer support has been notified about the posted complaint.
            Waiting for the reply
            Dear Harisankar,

            You are being taken for a ride! IndiGo does not engage any mediator to secure appointments for candidates. All recruitment-related work is handled directly by authorized officials of the HR Department of IndiGo. Visit our Careers page at http://goindigo.in.

            Regards,
            Team IndiGo
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              H
              hema Naik
              Mar 22, 2021
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              Address: Madikeri

              I'm Hema. My relation is searching job in indigo airline so that I applied the application. After that the person make a call for his number, they told that pay 1100 rs for the account so he paid, again the told that pay the 8500 money for the uniform, again he send money. After 1day the told that pay 36000rs and also told about refund... my question is that whether he should pay 36000rs or not.. please help mee
              Aug 6, 2021
              Complaint marked as Resolved 
              IndiGo customer support has been notified about the posted complaint.
              We would like to clarify that IndiGo does not charge any fee for conducting job interviews. For information on IndiGo’s official job postings, visit the link: https://bit.ly/3iKO2qT. ~Team IndiGo
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                S
                Shilpa Shri
                Mar 21, 2021
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                Fraud,fake job/refund

                Dear Sir,
                I am Shilpa, I have a complaint about a fraud job. I have searched a job in Quikr & applied for ticket executive within a hour I got a call from Hr Neha Sharma from this no. [[protected]] she told me that she is working in Surat airport itself so no need to worry.U can trust.She asked about my intrest & told me about entrance test sent me sm link to attempt & then according to that marks they will select it's jst a formality...
                +5 photos
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                Richestarsohtun
                Mar 21, 2021
                Resolved
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                Resolved

                Can anyone please confirm me is it real or
                http://www.theflyindia.com/?page_id=25243
                And from this link i have completed my online exam
                +1 photos
                Aug 6, 2021
                Complaint marked as Resolved 
                IndiGo customer support has been notified about the posted complaint.
                Dear Richestarsohtun,

                This doesn't sound right at all. Please be informed that this is not issued by the company. IndiGo never charges any fees for conducting interviews. Please do not make any payment in response to this. You may visit https://bit.ly/31pJ8tZ for any job-related query.

                Regards,
                Team IndiGo
                Richestarsohtun's [Complaint's author] reply, Mar 23, 2021
                Thank you
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                  S
                  sandeep rao arrabelli
                  Mar 20, 2021
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                  Resolved

                  I have received a job offer letter from [protected]@goindigos.com HR : Aakash bhatnagar
                  They have asked me 2100/- for interview fee which is refundable and 6500 for verification process after selecting in the interview ...i had made the payments ...now he is asking me to deposit a security bond amount 10500/- which is refundable at joining date...please help me sir ...and please refund my amount...
                  +2 photos
                  Aug 12, 2021
                  Complaint marked as Resolved 
                  IndiGo customer support has been notified about the posted complaint.
                  Verified Support
                  Mar 21, 2021
                  IndiGo Customer Care's response
                  Dear Sir,

                  This doesn't sound right at all. Please be informed that this is not issued by the company. IndiGo never charges any fees for conducting interviews. Please do not make any payment in response to this. You may visit https://bit.ly/31pJ8tZ for any job-related query.

                  Regards,
                  Team IndiGo
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                    N
                    Nauman Shaikh
                    Mar 19, 2021
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                    Resolved

                    Address: Mumbai International Airport

                    I am Nauman Shaikh from mumbai
                    I was searching for airport jobs at online job portal for eg. Quikr, shine, monster etc.
                    I recieved a call from Varsha Bhatnagar, she is claiming that she has a job at indigo
                    She is asking for 3000 security deposit which we have to pay through UPI only, no net banking transfer can be done. After paying her phone will be switched off, so please its a request to everyone don not pay any deposit through UPI.
                    U will be a part of their scam.
                    Her contact number :[protected]
                    Aug 15, 2021
                    Complaint marked as Resolved 
                    IndiGo customer support has been notified about the posted complaint.
                    Verified Support
                    Mar 23, 2021
                    IndiGo Customer Care's response
                    Dear Mr Shaikh,

                    That doesn't sound right at all. Please be informed that this is not by the company. IndiGo never charges any fees for conducting interviews. Please do not make any payment in response to this. You may visit https://bit.ly/31pJ8tZ for any job-related query.

                    Regards,
                    Team IndiGo
                    I have also received a call from varsha bhatnagar

                    Fake joining application - Comment #4006087 - Image #0
                    Fake joining application - Comment #4006087 - Image #1
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                      S
                      Sandeep wayal
                      Mar 19, 2021
                      Resolved
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                      Muje indigo offer letter aya hai magar original hay ya fek I don't know
                      Usme ternning Accessories 4750 rupye pay karne ke liya bola hai with gst 28%
                      Or 7 day refund hai

                      But ye original hai ya fek plzz
                      Help me
                      Muje ID bhi bheja hai ek
                      But muje fek lag rha hai plz help me indigo airlines fast reply sir / Madam
                      +3 photos
                      Aug 6, 2021
                      Complaint marked as Resolved 
                      IndiGo customer support has been notified about the posted complaint.
                      Mar 19, 2021
                      Updated by Sandeep wayal
                      Indigo airlines phone number
                      HR[protected]

                      Verified Support
                      Mar 21, 2021
                      IndiGo Customer Care's response
                      Dear Mr. Wayal,

                      This doesn't sound right at all. IndiGo never charges any fees for conducting interviews. Please do not make any payment in response to this letter. Further, we are sharing this with our respective team. They will do the needful.

                      Regards.
                      Team IndiGo
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                        G
                        Ghoul
                        Mar 19, 2021
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                        I received a call from (true caller -Amit Dubey), saying has an opening for ground staff in Guwahati and Kolkata airport. And asked for my documents, later when i submitted all the documents, he asked for a 2100/- registration fees. When i submitted the registration fees, they forwarded me a link for online exam. I cleared it out and later in the evening prepared a final interview (telephonic). To which there were many questions asked and the next day they gave me the confirmation that i got selected. However there is regsitration fees of 15500/- To which I paid to get the appointment letter.

                        Now the part comes, where the appointment letter was sent to me via mail, however it was encrypted and asked for password to open the file. Later that person gave me a pasword with which I opened the file which says it was from Indigo and mentioning many details.

                        However, they are asking again a 30000/- which they said is refundable. Once I paid it, they now asking for uniform charge of 19000

                        However, now they haven't send me anything and also the numbers are uncontactable
                        IndiGo customer support has been notified about the posted complaint.
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                          S
                          Saran005
                          Mar 17, 2021
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                          Resolved

                          Job offer

                          Sir last week I received mail from indigo airlines In that u want pay 1450 rs for your application fee after that we conduct interview for u they said... I payed..first round they ask to attend 20 question after that telephone interview they conducted... Then Hr manager ABHISHEK CHOUDHARY has spoked to me you are selected for AIR TICKETING EXECUTIVE ROLE, they said. After that received mail in that you want to pay 5650rs for your certificate...
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                          J
                          Jyoti 1738
                          Mar 15, 2021
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                          Address: Noida Delhi
                          Website: Quikr

                          Please refund my money amount 2005
                          IndiGo customer support has been notified about the posted complaint.
                          Please sir hlep me
                          IndiGo Customer Care's response, Mar 16, 2021
                          Verified Support
                          Ma'am,

                          We request you to confirm the six characters alpha numeric Booking Code (PNR) or connect with us on 0124 - 4973838 / 6173838 or via email on [email protected] so one of our representatives may check and advise.

                          Regards
                          Team IndiGo
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                            A
                            akapb
                            Mar 15, 2021
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                            Resolved

                            Fraud from QR code

                            Sir mene indigo airlines me meri daughter ke liye job ke regading call aya tha 14/08/21 ko unhone Rs 2500 deposit karane ko kaha mene pytm bank me depo kar diya phir unhone RS 7840 dubara deposit karne ko kaha mene kar diya phir again 15800 depo karne ko kaha mene mana kar diya phir unhone mere refund ke liye three -four month lagaya aur kaha me ek QR code send karta hu scan karo credit ho jayega 12340 ka QR send kiya mene scan kiya mera...
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                            KapilSethi1971
                            Mar 15, 2021
                            Resolved
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                            Resolved

                            REF[protected]
                            Complaint against M/s. Travolook. regarding my refund awaited for INR 7311 since last 30 days against their cancellation REF[protected] dt 19 FEB '21 . Sir, In reference to above, it may be informed that I had searched on website on dated19/2/021 for my flight booking from DEL – SRINAGAR rS.7311- were paid by me on Travel Look agency website thro' HDFC Net banking. However, the same was cancelled by Travel Look with reason of fare expiration by Indigo vide travolook REF[protected] . In this regard, it may be informed that refund for the same is still awaited even one month. I have already sent 13 reminders to Travel Look at their customer support email mentioned below. Each time they have acknowledged that the refund will be processed for payment within 7-10 days. view of above, you are kindly requested to intervene and resolve the issue regarding my refund of Rs, 7311/- only. Regards,
                            KAPIL SETHI[protected]
                            Aug 12, 2021
                            Complaint marked as Resolved 
                            IndiGo customer support has been notified about the posted complaint.
                            Verified Support
                            Mar 16, 2021
                            IndiGo Customer Care's response
                            Sir,

                            We are sad to hear about this. You may confirm the six characters alpha numeric Booking Code (PNR) so we may take a closer look into it. Alternatively, share the same details over email on customer.[protected]@goindigo.in or connect with us on[protected] / 6173838 so one of our representatives check and advise.

                            Regards
                            Team IndiGo
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                              S
                              Sharanya essai
                              Mar 13, 2021
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                              Address: Sanjeevayya colony,taticheltapalem, D-no-/-40-54-32/3a,sanjeevayya colony, taticheltapalem nh-5road visakhapatnam

                              Sir actually I received a call from aarohi as a hr in indigo airlines she said that ur resume has been shortlisted and u have to pay rs of 2500 for reference id to attend an interview that is telephonic and next day some men who call me as a hr and said yr selcted after asking some questions and they said for documentation verification u have to pay of rs 5300 and now they were asking for training purpose u have to pay rs 11600 then only ur file will be send to airport sir did indigo airlines charges any amount for interview and verification
                              +4 photos
                              IndiGo customer support has been notified about the posted complaint.
                              Mar 13, 2021
                              Updated by Sharanya essai
                              Sor plz help me sir I want my money back without paying the college fees I have paid for it plzz sir help me
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                                Priti Kumari ghosh
                                Mar 13, 2021
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                                Resolved

                                Website: Indigo

                                We booked out tickets for Kolkata, early morning flight from Hyderabad. And when we entered the airport they told us we need to get our rtpcr report . which was not mentioned anywhere in tickets and instructions, from your end . and we reached 3 hrs early we tried rescheduling our flight after doing undo check in . but they were not accepting although we had conversation with customer care they said before 2 of departure of flight we can change flight or apply for cancelation.
                                I wasn't refund of my flight tickets or some concession because of your mistake and negligence and diverting your customers wrong way .
                                +1 photos
                                Aug 12, 2021
                                Complaint marked as Resolved 
                                IndiGo customer support has been notified about the posted complaint.
                                Mar 13, 2021
                                Updated by Priti Kumari ghosh
                                Please do the need full your ground staff or any staff doesn't understand the importance of emergency. My father inlaw expired and we are not able to reach upto him . all because of your negligence. If the needful is not done I will reach out to defense consumer court
                                Verified Support
                                Mar 15, 2021
                                IndiGo Customer Care's response
                                Dear Ms Ghosh,

                                We're sorry to know about your experience. Could you please share us the PNR along with the contact number so we may check and assist you.

                                Regards,
                                Team IndiGo
                                JGUC3S
                                [protected]
                                On 13 Mar 21 I booked a ticket for Kolkota from Hyderabad. I like to fly with indigo as per my experience for service and punctuality. I am in defense and working in flying machine only. This time experience gave very bad reputation about indigo. There was a mental harassment by lndigo which I will never forget Throughout my life. Due to indigo I could not join the last ceremony of my father for which I will not be able to forgive my self. In this emergency situation, it is basic humanity to help the person but the behavior done by indigo ladies was not expected at all. She did not allow me to meet customer care officer or any assistance officer and did not listen any thing and behaved very roughly. I continued request her but she was not having any helping attitude. I was continually asking her for reschedule of the flight because I was 3:30 he's earlier than flight departure, but she was not ready to listen any thing other than corona report. It was very easy for me to get corona tested as I am from defense and medical facility is free for me. The mental harassment given by indigo made me to travel with my kid by train. The inconvenience to a lady and kid in emergency produced lot of problems and kept away from my personal right.

                                Later your customercare officer wanted to talk about some concessions but I am will only agree for total refund or recheduling of flight with validity of 6 months and please send me the report action taken against your staff who do not know how to behave with any lady and kid in emergency and we got a reason stating they don't remember anything so airports are under CCTV surveillance you can always cross check and confirm . ground staff people don't even know the rules and regulations of rescheduling or canceling of flight . Please reply on mail. Further If you are not taking any action, I am going to share with PMO and expected to expose in media. Further with consumer court and DGCA. So please reply the mail . this is highly not acceptable . as I am busy with my fathers last death ceremony do the need full conversation and replies using mail .
                                IndiGo Customer Care's response, Mar 16, 2021
                                Verified Support
                                Ma'am,

                                We can understand your disappointment due to the flight miss. As checked, the full booking amount has been refunded to the primary mode of payment i.e. virtual id of the primary travel agency and you may claim your refund from the concerned travel agency. You also must have received a confirmation email from our customer relations team regarding this by now. Please feel free to write to the same mail in case you need any further assistance. May the soul rest in peace 🙏

                                Regards
                                Team IndiGo
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