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IndiGo Complaints & Reviews

2.6
Updated: Oct 2, 2026
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IndiGo reviews & complaints page 61

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K
KamalMordani
Aug 30, 2021
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TO WHOMSOEVER IT MAY CONCERN
I Kamal Mordani have traveled today(29/07/21) through Indigo Airline from Dibrugarh to Hyderabad via Kolkata, PNR NO. LPTI7X, flight no 6E6085(Dibrugarh-Kolkata) & 6E946(Kolkata-Hyderabad).
During this travel I was carrying 1Lakh 50 Thousand Cash in my checked in luggage which was missing when I opened it as soon as I reached the hotel.
To further note my luggage had arrived at the end with one other passenger’s luggage after a difference of around 10mins to all the other luggage’s.
I would like to file an official complaint against this action to the airlines.
Oct 1, 2021
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Verified Support
Aug 31, 2021
IndiGo Customer Care's response
We are extremely sorry about the experience, Sir. Could you please confirm if it was reported to our staff at the arrivals? ~Team IndiGo
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    Pavan255
    Aug 29, 2021
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    Resolved

    Address: Gurugram

    Hello, sir i am job apply through global aviation services ask money for reference number aftee 1 hour call received from indigo coustmer care ask reference number and then after take Personality telephonic interview and tomorrow received mail from [protected]@goindigo.in interview selected after documents verification complete by global aviation services and then no received mail mobile was switch off...
    Sep 4, 2021
    Complaint marked as Resolved 
    Its fake company 1st interview conducted and 2 nd interview not conduct and not respond calls and messages...
    IndiGo customer support has been notified about the posted complaint.
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      Mohammed Aref
      Aug 28, 2021
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      Resolved

      Address: Hyderabad

      I have received yesterday a call from lady by +91.7830.1124.05 and she offered me a job from Airport Authority of India and she asked me to send my resume and my latest educational qualification and ID proof by WhatsApp +91.81.918 7.5379, i asked her that I'm foreigner and I'm about to complete my MBA in International Business by next month so she asked me to send the latest marksheet or college ID so i felt immediately its fraud call than she said will forward your documents to the HR after that she said that I'm eligible to get the job and they said tomorrow will make the interview with the HR Manager and today i have received the call from the same number and she contacted the call with another lady and she said that I'm eligible to work after asking few Questions about health issues and family policy then she sent me the offer letter and Bank account and asking me to pay 2500 Rs for Registration she said it's refundable amount after receiving the later i have checked it in Google and i found some complains about the same issue so thank God i didn't pay any amount bcz i felt there's something wrong going on and i just confirmed that with those people who had complained before, I'm so thankful and i wish IndiGo to take the right action with them so please don't let them steal other people money by your company name
      Oct 3, 2021
      Complaint marked as Resolved 
      IndiGo customer support has been notified about the posted complaint.
      Verified Support
      Aug 29, 2021
      IndiGo Customer Care's response
      Dear Mr. Aref,

      This doesn't sound right at all. IndiGo never charges any fees for conducting interviews. Please do not make any payment in response to this letter. We are highlighting this with our concerned team.

      Regards,
      Team IndiGo
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        Palku8051
        Aug 26, 2021
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        Address: Pune international airport area,lohgaon,village pune maharastra- 411032

        There are many such organisations those whoo are making fraud with the people on the behalf of ground staff hiring for indigo airlines . Firstly they ask you to share your documents and photos then they give there whatsapp number or on the mail id they sent you . After that they make a call ask that your profile is selected for ground staff aur work from home then they ask 2150 to genrate employee id that will be refundable on date of joining they say then they sent you fake payment slip that you had paid on and they will take one apptitude test as fake for 20 ques. Nxt day there will b telephonic interview and after that they ask for laptop security money 10800 the they send u uniform chart and ask for uniform money i.e 15400 with 18% tax that means 18500 total fr dress after that they ask u security money that is 30500 that they will refund after 45 days after all this procedure they will say that your laptop and dress will b dispatched by tommorow so for courier charges they ask you 48500 rs after ol this payment they won’t pick your calls
        IndiGo customer support has been notified about the posted complaint.
        Dear Sir,

        This doesn't sound right at all. IndiGo never charges any fees for conducting interviews. Please do not make any payment in response to this letter. Further, we are sharing this with our concerned team. They will look into the matter.

        Regards,
        Team IndiGo
        I have paid a lot of money so kindly please look into this matter. I m adding an image of person who did this to me.
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          V
          vinnu2556
          Aug 24, 2021
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          We had booked flight from Visakhapatnam to Hyderabad on September 5th, 2021 at 18:15P.M but yesterday we received a message that our flight got preponed and Departure by 17:35 P.M on same day. without our concern they just preponed for the sake of their business. we just asked them to reschedule to another fight after 18:00 P.M Hours as we have some important schedule on that day and not possible to catch the 17:35 hours flight. So we requested them to reschedule to another one after 18:00 hours or refund the full fare but they are simply answering it is not possible to reschedule and refund as well.
          IndiGo customer support has been notified about the posted complaint.
          Dear Vinnu2556,

          We are sorry for the change in the flight schedule. We try our best to maintain flight schedules, however, sometimes due to various reasons, we have to reschedule our flights. If a flight is preponed by at least one hour or postponed by at least two hours, passengers may opt for free of cost alternate options. However, your flight is only preponed by 40 mins. We look forward to your understanding.

          Regards,
          Team IndiGo
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            D
            DeepGoel
            from Mumbai, Maharashtra
            Aug 24, 2021
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            Address: gurgaon

            My 85 year old mother had to cancel her travel plans completely due to flight cancelled by Indigo. PNR XLG89J . on 24th july 2021 I was promised full refund as the flight was cancelled by Indigo.
            I have received partial refund and a balance of Rs 1600/- is yet not received, nor there is any information about its status. Kindly do needful
            IndiGo customer support has been notified about the posted complaint.
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              T
              Theappu
              Aug 24, 2021
              Resolved
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              Resolved

              Hello sir I'm shivaraju n I'm from karnataka i recieved a message from quicker.. com that i am shortlisted for ground staff job and i[censored] r interested then call HR ROSHAN then I call him and he asked for application fee for job Rs550 & I pay her that amount and he sent me offer letter and then he return called me and told me that u have to pay Rs5000 for dress and Rs5200 for training amount and i paid total 23000 rs this will be refundable after training I'll pay all amount for getting job and my mother took this amount on interest @10% only for me and now they will not giving me a job and not pick the call please solve my problem sir /mam
              I am belong to poor family and this amount had vry important. For my family in this pandemic please it's humble request to you sir/mam plss
              I transfer this amount to Sir paid google pe account and I showed screenshots of payment in photos
              Pls sir very poor family plese refund my money.

              PLS SIR/MAM

              MY ACCOUNT DETAILS

              KARNATAKA BANK LTD
              AC NO. [protected]
              IFSC CODE. KARB0000470
              NAME. SHIVARAJU

              PLESE SIR REFUND MY MONEY 😔🙏
              Oct 1, 2021
              Complaint marked as Resolved 
              IndiGo customer support has been notified about the posted complaint.
              Verified Support
              Aug 24, 2021
              IndiGo Customer Care's response
              Hello Sir,

              Please be informed that this is not issued by the company. IndiGo never charges any fees for conducting interviews. Please do not make any payment in response to this. You may visit https://bit.ly/31pJ8tZ for any job-related query.

              Regards
              Team IndiGo
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                D
                Debkumar Ghosh
                Aug 22, 2021
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                PNR: TKVM2J

                I've booked a ticket with flexi. Charge were taken to provide tiffin but not got anything. When may I get refunded money?
                Thanks
                IndiGo customer support has been notified about the posted complaint.
                Dear Mr Ghosh,

                We regret to inform you that as per Govt regulations, no food & beverages are available on domestic flights shorter than 2 hrs duration. Please visit https://bit.ly/3iPQXjL for details. We request your understanding.

                Regards,
                Team IndiGo
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                  G
                  Gunjan Sudha
                  Aug 20, 2021
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                  Address: Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon – 122 002, Haryana, India.

                  I have to pay all amount i want to refund amount because i have to cancellation this job apply i have to pay cancellation charges but he is not give refund money
                  IndiGo customer support has been notified about the posted complaint.
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                    Gunjan Sudha
                    Aug 20, 2021
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                    Address: Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon – 122 002, Haryana, India.

                    I have to pay 10, 200 but i have to cancellation memberships and subscription i have to pay cancellation charges
                    IndiGo customer support has been notified about the posted complaint.
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                      Pankaj Surendra Patel
                      Aug 18, 2021
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                      Address: Mumbai

                      Received an email regarding airport jobs on my mail id.in that email all the description as well as contact person's phn no. Was given. I called on that number. There was one guy named raj malhotra who picked up the phone and explained me about recruitment process. He gave me the mail id of indigo hr and told me to submit my documents on that id. Next day i submitted it, after few hours i received one confirmation mail by indigo stating that your documents are selected for interview. You have to pay 2500 for the reference id and interview question-answer sheet. I deposited money in the a/c which was given to me by raj malhotra.in the evening one lady from indigo took my telephonic interview.
                      Next day i received call from verification dept of indigo, guy named amit agarwal told me to deposit 7500 (Refundable) for the security deposit. I again deposit that money in the same a/c which was given by raj malhotra.in the evening i received offer letter from indigo. Next day amit agarwal again called me and told to deposit again 14700 for uniform for refundable as security deposit
                      I have to refuse pay they saying u have to cancel the job and get refund but u have to pay charges for that
                      First 3k then 5k
                      Then 8k and 13k.which i was submit lastly they say 19k for last but i didnot give to that
                      Fraud people names are Priyanka sharma, Amit agarwal, arushi khurana, and lastly Raj malhotra.
                      Please take strict against them
                      Sep 28, 2021
                      Complaint marked as Resolved 
                      IndiGo customer support has been notified about the posted complaint.
                      Verified Support
                      Aug 19, 2021
                      IndiGo Customer Care's response
                      Sir,

                      We have come to know about such fraudulent activities and also have highlighted the same to our concerned team. IndiGo neither charges any money for interviews or recruitment nor engages with any mediator to secure appointments for candidates. Please visit bit.ly/2GWddcd for more details in this regard.

                      Regards,
                      Team IndiGo
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                        D
                        Aug 17, 2021
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                        Resolved

                        Address: indigo

                        Refund my money
                        Sep 20, 2021
                        Complaint marked as Resolved 
                        IndiGo customer support has been notified about the posted complaint.
                        Verified Support
                        Aug 20, 2021
                        IndiGo Customer Care's response
                        Dear dpatelraniya90,

                        We request you to please share your PNR via private message so we may look into it.

                        Regards,
                        Team IndiGo
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                          S
                          Sharmishtha Sharma
                          Aug 17, 2021
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                          Hello,

                          Hope you are well because I am not. I just received a call from the Apple service center saying the motherboard of my Macbook Air has corrosion and needs to be replaced the cost of which will be roughly 30k.

                          I travelled from Ahmedabad to Lucknow on 8th August at 6:40 pm and landed at 8:45 pm. My flight number is 6E - 935. When I took out my laptop bag from the cabinet it was dripping wet, opened my bag to check my laptop but since there weren’t any droplets directly on it, I relaxed and left.

                          I turned on my laptop next morning at around 11:30 am to realise that my laptop isn’t switching on and rushed it to the service center. They asked for a diagnosis cost of 2500 which I didn’t bother about but I just heard that I need to pay 30k to get this fixed even when the fault wasn’t mine.

                          Please look into this and let me know what can be done about it. Given this is clear careless of your staff.
                          IndiGo customer support has been notified about the posted complaint.
                          Dear Ms Sharma,

                          We are sad to hear about your experience with us. However, as per Conditions of Carriage, passengers are solely responsible for the carriage of their handbag/personal belongings and IndiGo will not be liable for any loss/damage of their hand baggage/personal belongings. We look forward to your understanding in this regard.

                          Regards,
                          Team IndiGo
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                            S
                            Shanmukha Bitra
                            Aug 16, 2021
                            Resolved
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                            Resolved

                            Received a message from Shine.com regarding a job opening last week, they called on that number i got to know that it is of via shine your taking/ then she said indigo and taking from delhi .the name of priya verma and they told me about a job opening and asked me for rs2500 for a online exam, when i paid that i received a mail for exam and i gave it so i thaught it is trustworthy, after that they called and said to submit some documents and pay rs6500 for document verification which is refundable, then i told them that i dont have this much of money so they told that I can pay half and it will be done so I agreed and paid half and after that a person called and took my interview and then they said that if you want the job pay whole 12500 or loose the job and money. then she asked traing proces amount 27500,
                            Sep 19, 2021
                            Complaint marked as Resolved 
                            IndiGo customer support has been notified about the posted complaint.
                            Verified Support
                            Aug 18, 2021
                            IndiGo Customer Care's response
                            Hello Sir/Ma'am,

                            please be informed that IndiGo never charge any fees for conducting interviews. Please do not make any payment in response to the same. For careers, you may visit our career page here: https://bit.ly/2TgvSU6.

                            Regards,
                            Team IndiGo
                            I had call from airline indigo and said you are selected for job for verification you have to pay 7500 I paid but now I can't connect with them no any documents provide please help me please
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                              Shanmukha Bitra
                              Aug 16, 2021
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                              Received a message from Shine.com regarding a job opening last week, they called on that number i got to know that it is of via shine your taking/ then she said indigo and taking from delhi .the name of priya verma and they told me about a job opening and asked me for rs2500 for a online exam, when i paid that i received a mail for exam and i gave it so i thaught it is trustworthy, after that they called and said to submit some documents and pay rs6500 for document verification which is refundable, then i told them that i dont have this much of money so they told that I can pay half and it will be done so I agreed and paid half and after that a person called and took my interview and then they said that if you want the job pay whole 12500 or loose the job and money. then she asked total amount 21500.
                              IndiGo customer support has been notified about the posted complaint.
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                                I
                                Ishan bharti
                                Aug 15, 2021
                                Resolved
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                                Resolved

                                Address: Indigo Gurgoan

                                I was trying to reschedule a return flight which I had booked for the wrong date inadvertently. The moment the ticket got booked I realized the mistake. And then started the tedious process of getting to INDIGO customer support. Every time you call them, your call is put on IV and gets cut automatically or moves to bot. Finally I had my success after repeatedly calling them for almost 100 times. Only to be told by the rep that I didn't reach to them on time (within 24 hours of booking the flight) and so my request for dates rescheduling can't be done.

                                I explained them it was an honest mistake and I have been trying to reach to them through the number mentioned on their website. They did accept that number don't work most of the time but still kept saying that we even in that case we should have reached them withing 24 hours of booking. This flight which I am trying to rescheduled for the month of October which is 2 months from now. It never seemed their intent is to help a customer in need or mitigate my grievance. Thats the worst kind of service I have been rendered. The obsession of minting money at the expense of customer has gotten so much into the head of these peopel that forget service taking back sear right now it has jumped out of window.

                                Where a simple modification could have easily helped me and have saved me a lot of money. They decided to dupe me in this tough times. But that surely is not the intention of indigo.
                                Sep 30, 2021
                                Complaint marked as Resolved 
                                IndiGo customer support has been notified about the posted complaint.
                                Verified Support
                                Aug 21, 2021
                                IndiGo Customer Care's response
                                Hello Sir/Ma'am,

                                Sorry for the hassle. We're sharing your feedback right away with the concerned team for the staff briefing. Hope to serve you better in the future.Hope to serve you better in the future.

                                Regards,
                                Team IndiGo
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                                  Nahom*97
                                  Aug 14, 2021
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                                  Address: Port Blair, A&N Islands

                                  Have travelled on indigo on 26 December 2020 and have lost my boarding pass.now i need the copy of boarding pass.for that i have paid 800/- on indigo official site.but i didn't get travel certificate.please send it as soon as possible. I need it urgently.
                                  Please send it on [protected]@gmail.com
                                  Booking reference number is QIB9PC
                                  IndiGo customer support has been notified about the posted complaint.
                                  Sir, please share your booking PNR so we may assist you or You may also call us at[protected] for assistance in this regard. ~Pankaj
                                  Nahom*97's [Complaint's author] reply, Aug 17, 2021
                                  Booking PNR-QIB9PC
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                                    Yashi Mirchandani
                                    Aug 13, 2021
                                    Resolved
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                                    Resolved

                                    Address: India
                                    Website: Delhi airport indigo staff

                                    Dear Sir/Ma’am,

                                    We were travelling from Indore to Maldives and had our international flight from New Delhi airport where the indigo staff misinformed us and tricked us into booking a return ticket to india from Maldives when we already had a booking of onward journey to Hong Kong. They said that it is necessary for Maldives immigration as well as Indian immigration. They were not letting us pass through the door to the immigration. However when we enquired from our travel agent and fellow travelers who had the same route as us they told us that a return ticket to india was not needed since we already has onward booking. Furthermore we even confirmed from both immigration officers (india and Maldives) and they said the same. It was highly disappointing to go through this treatment and waste our money on booking a flight for no reason. Especially because we travel with Indigo all the time and expect the airline crew to understand and corporate in these times. I hope you can get us our refund as we booked from make my trip for ₹8k and only got back ₹2.5
                                    Sep 14, 2021
                                    Complaint marked as Resolved 
                                    IndiGo customer support has been notified about the posted complaint.
                                    Verified Support
                                    Aug 14, 2021
                                    IndiGo Customer Care's response
                                    Dear Ma'am,

                                    Please know that passengers travelling to the Maldives should be in possession of a valid return ticket. We request you to check the international Travel guidelines here: bit.ly/2TzSNJ2.

                                    Regards,
                                    Team IndiGo
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                                      Ram Chowdhari
                                      Aug 12, 2021
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                                      Address: B-16,Netaji Shamabaya Abash Ltd., Narayantala West, Kolkata -700101

                                      My name is Ram Charan Chowdhury seat 11A in flight 6E 6028 from Surat to Hyderabad and seat 9A from Hyderabad to Kolkata in flight no.
                                      6E 944 on 11th August.
                                      I had booked and paid for direct flight from Surat to Kolkata flight no. 6E 21B which costs more but my flight was rescheduled to a indirect flight which was previously mentioned which obviously costs less. Hence I want reimbursement of the remainder sum as indigo had rescheduled my ticket to a cheaper price ticket.
                                      Further I had a immense loss of my business due to the rescheduling hence I demand reimbursement for that as well.
                                      IndiGo customer support has been notified about the posted complaint.
                                      Just being notified is not enough. Please take immediate action and make the repayment
                                      IndiGo Customer Care's response, Aug 13, 2021
                                      Verified Support
                                      Hello Sir/Ma'am,

                                      with reference to your complaint, we always try to maintain on-time operations. However, there are certain factors that affect our flight schedule. Hope to serve you better in the future. We have duly noted your feedback and raising it to the concerned team. Hope to serve you better in the future.

                                      Regards,
                                      Team IndiGo
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                                        Rk120001
                                        Aug 12, 2021
                                        Resolved
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                                        Resolved

                                        She call me for Indigo airlines job at ground staff and send my documents too and then she give me a what's app number Sameer malhotra to msg on what's app
                                        Then I msg to this number he said me send my documents as photo I'd and photo and qualifications certificate then I send him after sending documents he send me a letter regarding application approved and signed by HR Rajagopalan raghvan Airport authority of India then he ask me for registration fees 750 to send him by sending a QR code of Interglobalaviation
                                        Sep 26, 2021
                                        Complaint marked as Resolved 
                                        IndiGo customer support has been notified about the posted complaint.
                                        Verified Support
                                        Aug 13, 2021
                                        IndiGo Customer Care's response
                                        Hello Sir/Ma'am,

                                        please be informed that IndiGo never charge any fees for conducting interviews. Please do not make any payment in response to the same. For careers, you may visit our career page here: https://bit.ly/2TgvSU6.

                                        Regards,
                                        Team IndiGo
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