IndiGo Complaints & Reviews

Hi,

I have contacted customer care guy from IndiGo and made transaction through IVR for getting travel certificates. It's been two days and I have not received anything. Could you help me with this.

BNR: DDR4NF, YFJYWF
Email ID: [protected]@gmail.com

I have paid for both the travel certificates and need both of them asap.

I have cancelled my online booked ticket from indigo due to night curfew here and new corona virus strain to follow government norms and to be safe from the infection. But the amount they refund after cancellation is too less. I paid 27, 543 rs but they charged for cancellations is rs 19800 i received on 7743 rs. I means its unfair to deduct this much of amount in lockdown period every other airlines are coporating and understanding the situation but indigo is not. I thought atleast thqaey would refund 15-20k kindly help me regarding this. Their cancellation/refund policy must be libral during covid lockdown period.

My pnr/ booking no: VJWF5Z

Regarding fake calling tell me I am calling from indigo Delhi HR office this guy tell me you have job ready in indigo Kerala Calicut airport tell me need registration fees 2120Rs this guy name is Neha after I pay this money after again call me telling you have sefty and security training for need money again 12000Rs after I have doubt I will check indigo site I know this fake job . My money loss 2120Rs I will telling please take an action

I have applied for the post of travelling executive. i have attended a telephonic interview and asked me to pay the amount for profile verification. After that asked me to pay the amount for training period. So i asked them to refund the amount. Within 7 days they'll refund the amount they said. But still i didn't receive a call or mail

Sir, I book a ticket from Hyderabad to Ranchi on 25 March 2020, by Indigo airlines.
My flight got cancelled due to covid lockdown but I couldn't get a refund of 2850 till date. It's been the eleventh-month almost.
Kindly, resolve the issue I urgently need money to do new bookings.

Person named Prateek Srivastav called and took interview for me and he told I'm selected in the job.
After that he asked me to pay registration fees and training fees etc I paid 20k
After that his phone is switched off
He cheated in the company of indigo

Below mail Sent to Indigo on 06th Jan 2021
=======================
This mail is regarding my tickets I booked with your Airlines for a planned journey from Goa to Delhi. Unfortunately my daughter and myself have been detected Corona positive and due to this all of my family has been quarantined.
So we are unable to undertake the planned journey. I hereby request you to kindly cancel my tickets and refund full amount, considering the special covid-19 pandemic situation.
The details of my tickets and journey are as follows: Flight Detail IndiGo(6E - 2042) Date : 12th Jan 2021 Goa – Delhi PNR : OQTB3R Passenger Detail 1. Mr Pradeep Sachdeva 2. Mrs. Yukti Sachdeva 3. Ms Deergha Sachdeva 4. Mrs Rakhi Dutta 5. Mr Biraaj Das

Thanks
Pradeep Sachdeva
[protected].
======================================================
Airline agreed to refund full amount after verifying documents send by me. Net Payable amount for this booking was Rs.32085.00.
I had requested for Full Refund, but refund amount Indigo mentioned below is only Rs.12000/-,
Attached doctor report and proof of relationship.
Thanks
Pradeep

Web Chekin fees(Rs 150) was collected twice for PNR FLQ35Q.
Till date no refund is credited to my bank account.

Hi

I was traveling from Chennai to Dibrugarh,
It was a connecting flight from MAA to CCU and CCU to DIB,

We came to Kolkata and was waiting for connecting flight layover time was like around 90 minutes and without knowing we gone to exit and was standing in a big Queue(Q) in kolkata airport there was security check and everything was going

We didn't got any Alert or warnings over speaker or SMS or any call regarding boarding closing we gone to the gate 20 minutes before departure time

But they said like Boarding closed flight was right in front o[censored]s but they didn't allowed us behind the glass

And they said like they can't do anything since it was a connecting flight and I completed half travel already and they made me to buy a new ticket

My Question is Why I didn't got a single warning before closing boarding

Date: 25 Dec 2020
Flight No. 6E 455 - CCU to DIB
Name: Karthickeyan Ravi

I flew Indigo on 4th jan 2021.(PNR - ARDJWB, Flight- 6E2061). I had one checkin luggage and one carry on bag. I live in the USA and am here to visit my family, I landed in new delhi on 3rd Jan 2021 and then took indigo as my domestic flight for my final destination.

I checked from the USA before travelling that Your website mentions no Carry on and only a personal item that can fit below the front seat. (I have never flown indigo before this time).
Hence, I distributed some of my extra luggage (total of 6 kg) in my Carry on bag, thinking that it is not allowed on flight. When I reached the checkin counter the checking agent checked in both my luggage (1 big bag of 16 kg and carry on 12 kg), without telling me that carry-on is allowed in flight.
It cost me total of 7250 rs. which is too much for just 6kg of extra luggage.

When I boarded the plane, I saw many of the passengers carrying even bigger bags in size than me with them to the flight as carry on(I have pictures to prove it. Please see attached images).
I could have easily shifted the extra 5 kg from my Carry on bag to the checking bag, which had 1 kg xtra, so that would just have been 3000rs in total only (500 rs per kilo).
Instead, I was charged for the whole weight of the carry on (14kgs). Which is wrong as other passengers took their carry ons with them.
I did some research after my flight, and found One page of your website mentions that a carry on of 7 kg is allowed and another mentions that only one personal item is allowed (please see attached images).

When I checked from the USA I only saw the page which mentioned no carry ONs. which led to this whole confusion.

I am ok with paying 3000 rs for my extra 6kg luggage, but the rest of 4250 was wrongfully charged, as other passengers were allowed carry ons. And i was unaware of this because of wrong information on the website, also as I have never travelled with Indigo ever. The checking agent also did not tell me that carry on is allowed and just checked in both the luggage.

I ask them to kindly refund me the unnecessary 4250rs, which could have been avoided if there was not much confusion on the website. It is too much money and is easily a fare of a round ticket to many destinations in india.

I received a call from their customer care representative today ob 7/1/21, , who said your carry on bag exceeded dimensions. My bag was never checked for dimensions. It is a standard carry on bag. They just are downplaying the issue to not refund the money and saying anything without fact checking. They can check the airport camera for my day of travel and see for themselves.

I was booking ticket from Bangalore to Chandigarh and made payment through debit card, the amount got deducted from my account but my booking was not generated. and Now when i am trying to connect with Indigo's support executive my call is continuously on waiting. Just tell me by when i can expect my money back.

PNR BQC3ME - 2 pax - HUSBAND & WIFE

The practices being followed by Indigo for web checkin and seat allocation amount to harassment of customers. The airline is blocking all the seats(even when nobody has checked in or the flight is half-empty) and giving the most undesirable seats as the ONLY OPTION to customers.

As a couple when I try to checkin for my wife and I, we are being given the option of non-reclining, middle row seats separate from each other during COVID time.

Consumre COmplaints forum & the DGCA has to protect customer interests and take action against such coercive business practices that amounts to extortion.

Attached are the blocked seats for an Indigo flight I am taking from Chennai to Hyderabad

I was traveling in Indigo from Chennai to rajahmundry on 02/01/2021. When I received my luggage few of my clothes were missing & silver bangles were missing. And when I contacted the indigo airlines they responded that we cannot do anything regarding this. How careless can they be & how can things go missing in a baggage. Seriously such a worst response from the airline. I request kindly follow this & get my items back to us.

Hello sir...
IAM Nihar . One day I received call from unknown person they ask to me are about Airlines of indigo then they tell me all about work and facilities ... Firstly I pay 1850 for security charges then 7625 for training fee and last 12625 for uniform . And IAM registered for international airport of pune.

PNR: JJL7PZ
Flight: 6E939 (Guawahati - Kolkata - Bengaluru)
Date of Travel 30th December 2020
Time of Travel: Boarding: 1920hrs (Kolkata, CCU) Arrival: 2210 hrs (Bengaluru, BLR)
Seats 4A, 4B.
I have left a blue Mi Powerbank on the seat at end of the flight. I would like this to be returned, if it has been logged and found.

Regards,
Subham
Ph: [protected]
Email: shubhamc.[protected]@gmail.com

I searched the airport Jobs in Quikr job app and i applied for the post of ticketing executive.hr nidhi( [protected]) calling your CV is selected for the post of ticketing executive and you have paid the amount of RS 1450.next day another person hr abhiseik ([protected])calling you are selected for telephone interview.after 10 min your selected for the post of ticketing executive and asked to pay the certificate verification amount Rs5650 .i have doubt for this fake letter. I have paid only Rs 1450 . please consider this complaint and refund the money from this fake people.

Sir, pleas help me
I got a message and interveiw call from indigo airlines that my cv is short listed for the post ground staff. On the basis a telephonic interview had conducted. Then they asked to pay money 2250 for boarding pass and send a confirmation email. The next day I got an offer letter from indigo airlines and again asked to pay 6300 for medical procedure and I payed it.
When I feel doubt I asked them to refund my money and I never wand to join in indigo airlines. But they did not give any reply. They never attended my calls when I continuesly called them but the next ten the two persons switched off the mobile phone numbers given [protected], HR Rahul shalukh, [protected] Mansi, [protected] HR Nikitha. Now all the numbers were switched off.
Additionally there bank account number are given (airport authority acc no [protected], ifsc code Sbin0030237, acc holder udayvir, SBI bank . Shows madyapradesh bank account shows 2018 stated by udayvir.
I lost a sum total of 6300/-.please help me to refund them.

On 29.12.2020. I Littymol Tomy received an interview letter stating that your CV is selected for the Staff Nurse position in Go Indigo. For the confirmation of registration, you have to credit an amount of 9900+GST(18%) to a Punjab National Bank Account in the favour of Indigo airlines Limited. Please help me with the same.

I received an email regarding airport jobs on my mail id.in that email all the description as well as contact person's phone no. I call that person and she tells me that your cv got selected and you have to give an interview. i give an interview and at evening i got a call and she told me you are shortlisted so you have to pay rs 2250.But i know they are frauds and i dont pay any money to them.

i request you to please look into this and take a strict action against these frauds .so these frauds could harm to others.i am attaching the phone number of the girl who call me.

HR VASHA [protected]

While travelling from Bengaluru to Patna on 21th december 2020 (Flight no.6E 345) seat no1D. I lost my REDMI 4A mobile phone from my hand bag which was kept inside overhead compartment.
It is a REDMI phone with Gio sim card. Also the phone was kept in power off mode.
I noticed the phone was lost from my bag when i reached my home.
Kindly let me know if you could find my phone from the air craft.