IndiGo Complaints & Reviews

I booked three (3) tickets in the name of - MRS. PRAMILA SHRAWAN RAIKWAR and other two on 19 February, 2020 of Indigo Airlines for the stations from Srinagar( SXR ) to Amritsar( ATQ ) vide PNR/Booking reference number - LLSJNQ, which was to be travelled on 14 May, 2020 through flight number - 6E 478 (A320).
However, flight had been cancelled due to lockdown and we have been provided with the credit shell valid for one (1) year instead of full amount of refund.
Due to some unavoidable reasons, we are unable to travel in the aforesaid period of one year.
So, we request you to kindly refund the full amount of payment for the abovementioned cancelled flight.
Thanking you in anticipation.

Dear Indigo Team,
Good Morning.

Request your immediate action on fraud which is going on using by Indigo name and hiring candidates on driving jobs, here are the email and mobile numbers number they connect with poor people and grabbing money with all kind of falls commitment.

for registration INR 1100.00
Uniform and shoes INR 8500.

Email: [protected]@gmail.com

I personally lost my hard earned money, that to in this pandemic situation like me many are in seeking help of job, but cheated by these kind middle people will really not be acceptable. Help me to resolve this fraud, Please.

[protected]
[protected]
[protected]

Best Regards
Pradeep J
[protected]

My wife's PNR No. was OHJUHC. She did Web Check in successfully 48 Hours before boarding. In correct time she entered in Bhubaneswar Airport 1 hour before. But She was not permitted for Boarding as well as bag check in.She missed her sheduled Flight from Bhubaneswar to Hyderabad at 08;40 AM. Later on She took a Flight from Bhubaneswar to Hyderabad Via Mumbai and indigo charged Rs 1800/- including the previous fare to Board the Flight no. 6 E 6849 ( From BBI to MUM) and further 6E 5361(from MUM to HYD). In my Absence My Wife has suffered a lot during the whole day. As a valued customer I am not at all happy with the service provided to my Wife in Bhubaneswar Airport. I request Indigo to refund my Extra amount Rs 1800 to me as this was indigo Staff's mistake. Urging Indigo the fastest clearing of my Greivance. Otherwise it will be a Question mark for Indigo in future.

Sir I am Shashikumar I got a call from indigo airlines and I paid 1, 950Rs for registration fees and they told me you are selected for this job, now they are telling me to pay uniform fees 6500 bt I have doubt is that offer letter is original or fake. Can you please reply me fast
Thanks

Pls kindly accept my request
PNR : VPUJVX ( indigo)
04 Oct 20. Passenger name :ASHOKKUMAR R

FLIGHT IS CANCELED DUE TO COVID 19

My Refund amount not credited in my account till that day 02/12/20

UPI REFERENCE NO:
[protected]
TIME 07:15 PM,
Date 20 sep 2020

Pls take necessary action and refund my amount as soon as to my account

I travelled from Bombay to Lucknow on 30th November 20, at 7 45pm with flight pnr KPI94U
My American tourister trolley bag is damaged torn from the top, it was a check in baggage,
I enquired about the complaint section to which I was told to put it in online complaints by an airport staff. I need my bags money reimbursed, it’s a 10k worth bag and now it’s good for nothing. Who holds accountablity for This?

Iam Harsha,
I have got an sms saying that I have been shortlisted for airlines then they interviewed me in telephone and asked to pay 2250 rs and i paid and asked for document verification in whatsapp then I uploaded my documents in whatsapp there after I have received a confirmation letter also a joining letter then i was asked to pay for 6300 then I have thought something suspicious and checked in website.In website they have said that mail comes from only goindigo.com official website only then I have checked for websites then I confirmed it is a fake job

My PNR was XKFSVM I traveled on 24 Nov. 2020. They checked in my baggage at Lucknow. They told me the reason that it was at level 4 at Lucknow means restricted item found while scanning. They took one authorisation letter from me to open the bag and remove that item I have given consent for the same.
A very unprofessional approach was adopted they haven't given any receipt or acknowledgement of my complaint.
One day after to they called to collect my baggage but unable to show me the proof of any such item. Verbaly saying it had a power bank which was absolutely false.
Please resolve my problem and compensate appropriately for stress and my personal belongings which I was unable to use for last 3 -4 days.

Thanks

While travelling from city Bangalore to Mumbai I am hangover my all luggage at check-in counter along with my babies scroller. All luggage received at Mumbai international airport but my babies scroller not received in destination location. We are waiting atleast 2 hours for the same but not get. Same issue discussed with Indigo ground staff and they noted down my current address location to ship later but still not yet received my item.
I am enclosing my ticket details for reference.

Hi I applied for a job on quicker and I received call from this number [protected] and also an email from here [protected]@indigoairlines.in They charged me 1500 which I paid and now they asked me for 2500 for document verification and are forcing me to do so. However I denied, for which they are threatening me saying that not paying would lead to police FIR and all. Please take action against such companies who are doing fraud in the name of a reputed airlines. Also they are using the HR' name. I don't know what happens to my 1500 which I paid however I want the fraudsters out of there business.

Respected Sir,
I, shailendra shankar marathe, residing at thane, Maharashtra, booked tickets for self, wife Shilpa, son omkar for journey between Mumbai and Guwahati between 04 april 2020 to 18 may 2020. The flights were cancelled due to lock down on account of covid-19. The airline goindigo intimated that the amount of tickets is in credit shell and can be utilized in one-year span. As per honorable supreme court judgement the amount of credit shell is to be refunded. I communicated for the same and goindigo is still replying that the amount is still in credit shell. Further it was communicated that the journey under pnr EP1I7E is completed. It is therefore requested to resolve the issue and goindigo be directed for refund of credit shell amount with appropriate intrest.
Thanking you,
Yours sincerely, s s marathe, mob no [protected].

Respected sir,
I, shailendra shankar marathe, residing at thane, maharashtra, booked tickets for self, wife shilpa and son omkar marathe for journey between Mumbai and Guwahati for dates between 04 April 2020 to 18 May 2020. The flights were cancelled due to Lock Down and goindigo informed that the amount is put in credit shell and the same can be utilized in a span of one year. After Hon supreme court judgement on the refund of credit...

We have booked the indigo flight with PNR NO-XFKETL, flight 6E-634 from patna to Kolkata at morning 9:45 and connecting flight 6E 455 from kolkata to Dibrugarh at afternoon 1220 on same 20 Dec 20. It came in my notice that this flight got cancelled and alternate flight is booked from airlines side which is scheduled from patna to delhi at 2120 and this reaches delhi at 2330 in night and connecting flight from delhi to dibrugarh at 0620 on the next day 21 Dec 20 along with overnight layovers more than 0730 hrs in delhi. When I contacted the customer care for reasons behind this, they didn't confirm any specific reason, they are talking about full refund. But we have to reach dibrugarh before day night itself on 20 Dec 20. We won't be able to do this during this covid situations going out in the night time for accomodation and that to staying at our own cost outside. I expect indigo airlines to feel the responsibility of reschedule and any additional charges shall be payed by indigo due to cancelling and rescheduling, including the accomodation with safety precautions... If possible, mostly with in the airport itself...

I had a flight from Goa to Ahmedabad on 24th March 2020. It was an afternoon flight, IndiGo sent me a message saying the flight has been delayed, and that I may cancel my ticket for a full refund. I called my cab driver to inform him about the delay and did not want to cancel my ticket since there was going to be a countrywide lockdown starting 25th March because of the Coronavirus. IndiGo sent another message saying that the flight has been delayed and that I could get a full refund, this happened one more time. The flight was finally scheduled for late evening 8:40 pm. There was a night curfew already in Goa since the 22nd of March and my driver told me that he could not take me to the airport. I tried to cancel my flight and take a refund but the indigo website link was not responsive. Their customer care was also unavailable. I got stuck in Goa for the lockdown, after this I called them several times in May, June, July and August, they kept promising me to give me a refund or a credit shell. They have not done either.

I received my offer letter for which I had to pay total of 21, 100 rs for first round clearance I paid 2100 ts after telephonic round I paid 6500 rs and for document verification I paid 12, 500 now I'm starting to doubt after searching on google about frauds.
So please sir my father just departed and in need for job I took the risk which im in guilty now.
Pls help me get my refund sir.

Dear team here is one call come from the as indigo job and they are giving fake calls and for registration for offer latter for i d card for web for laptop for uniform and many type of deposite in account . and they call for only payment and tell us this all amount at refundable please take action for this all type of cunslatancy . i m also done all the procedure the concultancy . i lost loots of money in this all procedure please take action other wise the people killed me whome form borrow the money . and i write down the latter from the cunsltancy and #indigo airlines.

Date- 27.10.20 online job page at indigo Airlines company HR.Neha of the airlines company posted a post for which i applied and the next day HR.Neha call and after asking hay name and address told me that i have to pay 2120rs. Then i will be joined which will be refundable to you on nov10 at chandigarh Airport and i deposited 2120rs and according to them they gave me that employee ID code. AAI0007869 and they said that 12990rs which 28.10.20 job letter and Training letter will be provided and refundable and 10990rs 30.10.20 for job Uniform Dress refund on 5.11.20 asking to deposit Rs5990 for opan Bank account refundable and to send courier on 11.11.20 they asking to deposit Rs.5445. And will not be refundable and or the same date the asking for appointment to fix appointment by submitting 10945rs also asked for refund 12.11.20 will come hove for police interogation for which Rs8500.will have to be submitted and from the company HR make a mistake and forworded someone else file the deposite 6500rs. Then they said the your appointment will be in pune airport not in chandigarh the cost of the Flight is Rs3800 and to deposit it is unknown at this time what i will do after leaving the post neither the courier nor the refund came Please help me My name is Parshotam Singh

HR.Neha[protected]
HR.Shweta[protected]
Whatsapp No[protected]
Account No-BANK OF INDIA
[protected]
IFSC- BKID0007117

Dear Sir/Madam,

This is to inform you that I have booked a flight journey from Hyderabad to Mumbai journey dated 05/05/2020 for indigo flight number 6E -235, PNR :LFHJ7F as flight cancelled due to covid reason from your side.

I did not get any refund till now it's been 7months when iam trying to redeem it from credit shell I am not able to pickup that in payment mode. I have sent a several mails regarding this to indigo customer care but there is no reply from your side.As I need refund of my amount at the earliest.

Kindly look into the issue and refund my amount back at the earliest

Name:Bandi Rakesh
PNR:LFHJ7F
6E 235
[protected]

I received a call from International career services that my cv has been selected for indigo airlines.But i hav to pay 1500 for Registration which i paid.I had a mcq kinda test and a telephonic interview. Then they sent me a confirmation letter from indigo stating that you got a job in indigo and in the mail it was mentioned that I have to pay 7500rs for verification. But that i didn't do because that made me little suspicious about the offer. Then i got a message from Neha Sharma that they are taking legal action against me for wasting the company's time. Tanuja Singh was the person i contracted all the time about the updates. I just simply told her if you guys aren't fake then give me the proof. But she didn't replied. Here are some screenshots to support my complaint. And i also want to know that indigo do this kind of thing.

First one person named priya called and said you have been shortlisted for indigo as a ticketing exective, she asked to pay rs 2100 i believed her and deposited that amount to a punjab national bank and i attended an telephonic interview, actually i didn't ans questions correctly, i thought i wont get selected, next day one person named manpreet kaur she said she is with indigo airlines and i have been selected n she said for profile verification half money company will pay n half money i have to pay the amount was rs.11, 000. i said her i wouldn't like to continue for further process and i asked her to refund money, she is telling its not possible, she told profile verification as already started when i still didn't send her any of my documents. how can they start verification without candidate confirmation.they told that money will be refunded if we get selected r not selected, now they are telling they can't refund. calling repeatedly they are not answering my call nor my messages
I lost 2100 rs
So please beware,
I ask indigo to take steps to handle these type of frauds.
The frauds phone number [protected] and [protected]