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IndiGo Complaints & Reviews

2.7
Updated: Aug 31, 2026
Complaints 5703
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IndiGo reviews & complaints page 65

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B
bhanuBhavana7
Jun 8, 2021
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Address: Bangalore

I applied for job of ticketing executive last week on indigo airlines via Quikr then the HR of Quikr India Pvt Ltd called me and said to deposit the amount of 2200 to take the interview and said if I didn't selected in interview it will be refunded with in 24 hours I didn't selected the amount also not refunded till now bit's already been 5 days till now.so please take a action regarding that.we need that amount very much 8n this situation.
Aug 6, 2021
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Ms Bhavana,

We have come to know about such fraudulent activities and also have highlighted the same to our concerned team. IndiGo neither charges any money for interviews or recruitment nor engages with any mediator to secure appointments for candidates. Please visit bit.ly/2GWddcd for more details in this regard.

Regards
Team IndiGo
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    K
    Kannan tak
    Jun 8, 2021
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    Address: Coimbatore

    Our PNR no:CQKK9E ticket CANCELLED 17.05.21 but still Refund Amount not added in our account kindly confirm .
    IndiGo customer support has been notified about the posted complaint.
    Very long pending for mail reply 5 to 7 working days only 22days going
    Still any reply not received
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      Abhishek Nirwani
      Jun 8, 2021
      Resolved
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      Resolved

      Hello
      I'm abhishek Nirwani .I was got call from indigo airlines they shortlisted my name and said to pay 1800 registration +5000 crp verification +13500 training fee in this training fee I paid 6570rs.after that I didn't joined the company .Later I asked for refund because I had dought it's fraud .I paid total 13500inr .Now asking to refund my amount from 2 months they are not replying and recently HR head Named rahul sharma asked to pay 1500rs that also I paid .They are now not responding . and saying like will pay to you tommaro, after one week like this .They saying the same since 1 month .All document screenshots shared below . His photo also shared below .and his mobile number [protected]. Please help me from this situation .
      Aug 7, 2021
      Complaint marked as Resolved 
      IndiGo customer support has been notified about the posted complaint.
      Verified Support
      Jun 19, 2021
      IndiGo Customer Care's response
      Dear Sir,

      Please be cautioned that certain people claiming to represent IndiGo- by misusing the brand name 'IndiGo', and the names of our employees. We'd like to clarify that IndiGo never charges any fees for conducting interviews. For careers with us, we always recommend visiting our website http://bit.ly/2RYlnnI. Also, be assured, we've raised the matter internally with the concerned team.

      Regards,
      Team IndiGo
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        R
        Ritesh Vishvkarma
        Jun 7, 2021
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        Address: Delhi

        Refund money in my account
        IndiGo customer support has been notified about the posted complaint.
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          P
          Petepont
          Jun 7, 2021
          Resolved
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          Resolved

          Address: Community center-2 Mayur Vihar Ph-III , Chowkbara -New Delhi-110096

          Dear Candidates,

          We would like to inform you that your job has been confirmed in INDIGO AIRLINES, Location in DEHRADUN. (JOLLY GRANT AIRPORT) . So kindly complete your AIRPORT AUTHORITY OF INDIA SECURITY procedure, Rs 32, 990/-. So don't worry about that kindly complete this procedure.

          This is your Refundable Amount On visiting Time.

          You have Already Paid Amount - Rs. 2150+ 5250+12990+22500 = Rs.42890/-

          Now you have to pay Refundable Security Rs. 32, 990/-

          Your total Amount will be refundable on visiting Time.

          So don't worry about that kindly complete this procedure

          THANKS & REGARDS
          FRANCIS S. DESOUZA

          MANAGING DEPTT.

          AIRPORT AUTHORITY OF INDIA

          This is the mail that I received from this email id : indigoairlines.[protected]@yahoo.com & airportauthority.[protected]@yahoo.com stating that they are the recruiters of Indigo Airlines and informing to me that I am selected for the Air Ticketing Job in Jollygrant Airport, Dehradun, Uttrakhand. Along with they have selected 3 more candidates from this location. There were 3 persons named as Mr Mukesh-[protected], Mr Rajesh Sharma-[protected] & Ms Ruchi Sharma-[protected] by force they were asking money as Security deposit ( Rs 2150+5250+12990+22500 = Rs.42890/-) and all the amounts are refundable at the time joining day (28 May 2021) by cheque. I didn't know about it but due to my family situations, I paid all these amount through IMPS. Mr Rajesh Sharma assured me that these all amount he will refund on 26 May 2021 but till now he didn’t reimburse any amount. Now Mr Mukesh and Mr Rajesh Sharma both are asking the final amount of Rs 32990 and were saying that all the amounts are refundable within 1 hour and they asked my account details for the online deposit from his end. I told them I am not able to pay this amount because I am from the poor background and my whole family is depending on my earning. I am the only person who is feeding to my parents and brothers. They are not bothering about this issue and simply saying that kindly arrange the final amount, then they will process my application for this Air ticketing job. But when I told them that Indigo is not asking money for the job hiring-Mr Mukesh said that this is the internal matter and the company is also giving the money on behalf of the selected candidates. I asked the details of how much company is giving the money-he refused to share by stating that this is company policy and I will not share the details of the company amount that paying on behalf of the selected candidate.

          They will share the mail of joining letter by tomorrow through Email.

          They provide me visiting card, joining date (28 May 2021), verification form, training form & they send me the BATCH NO. - X2021AAOI (I have filled the form and submitted to them).

          I request them to cancel my application on 27 May 2021 & 7 June 2021 and ask them to refund all the security amounts but both of them said that it will take 45 to 90 days to refund your money.

          I have phone call recording of Mr Mukesh & Mr Rajesh Sharma with me.

          I would like to request you kindly help me get this issue resolved and take the strict action against them.

          Name: Vishnu
          Phone no: [protected]
          Email id : [protected]@gmail.com
          Aug 8, 2021
          Complaint marked as Resolved 
          IndiGo customer support has been notified about the posted complaint.
          Verified Support
          Jun 19, 2021
          IndiGo Customer Care's response
          Sir,

          We would like to clarify that IndiGo does not charge any fee for conducting job interviews. We will share this with the concerned team for necessary actions. For information on IndiGo’s official job postings, visit the link: https://bit.ly/3iKO2qT.

          Regards,
          Team IndiGo
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            M
            Mdfurqan
            Jun 4, 2021
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            Address: Umar colony nanded 431601

            My name is Furqan
            I am from nanded Maharashtra 431 601
            I got a call on February 1. I was told that you have been selected by Indigo Airlines for the ticket executive. For which you will have to pay an application fee of Rs. I paid the application fee. Then I was told that you would be interviewed. I was interviewed. And I was told that you would be selected for the interview. Then I was told that you have to make a job agreement with the company. In which there were 3 agreements. 5 years 15 years and 30 years. I chose a 15-year agreement with a fee of Rs. 15, 200. I believe this is an Indigo Airlines job offer. Then I was told that in this agreement you will not be able to leave the job for 15 years.Then I was told that you would be told by mail when to join. I get a mail and it mentions that you have to join on May 12th. I desperately needed a job then. I couldn't stay that long for the job. I told Priya Verma that I could not stay for such a long time for the job. I said I had to cancel the process. And I want all my money back. Because I had borrowed all the money from others, I had to repay all the money soon. Priya Verma said that your entire amount will be returned. But it will be on May 12. I begged him to give me my money back but he refused. I was patient. I received a call from Priya Verma on May 7 asking me to refund your amount.For that you have to pay Rs. 3000 to the company. I paid 3000 to the company that I will get my money back. But as soon as I paid the amount. Priya Verma closed her number.I have paid a total of Rs. 20, 500 to the company. I request the company to help me and give me my money back very kindly. And I will be grateful to the company.
            She give mail Id : [protected]@gmail.com
            Priya verma no : {[protected]}
            {[protected]}
            IndiGo customer support has been notified about the posted complaint.
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              A
              Atin__khatri
              Jun 4, 2021
              Resolved
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              Resolved

              I got call from your department they ask me for the money and security
              After i give them security they again ask me for more money for verification process
              Then another day they ask me money for account opening and interview.

              They said me that you applied for job and ther is one job for you and monthly pay is about 35k

              1st they ask me money for registration process
              Then they ask me for interview
              After select for interview they ask me money for my security and all

              Then they ask me money for my verification and all
              Aug 9, 2021
              Complaint marked as Resolved 
              IndiGo customer support has been notified about the posted complaint.
              Verified Support
              Jun 04, 2021
              IndiGo Customer Care's response
              Sir, please be informed that IndiGo never charges any fees for conducting interviews. If you wish to apply for a job with us please visit the careers section on our website http://goindigo.in. ~ Team IndiGo
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                G
                Government
                Jun 3, 2021
                Resolved
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                Resolved

                Address: 359-2 Sector 4 B Gandhinagar Gujarat 382006 India

                Dr Dinesh Kapadia 359-2 Gandhinagar M [protected]
                My flight 6E 6052 on 8 May had been cancelled by you presumably due to the lockdown related issues. I had submitted request for refund of the fare through the customer care number and the same was processed .However it has not been deposited in my credit card so far .The said booking was done through Make my trip
                PNR JLHZFG From Raipur to Ahmedabad 8May 2021
                Aug 6, 2021
                Complaint marked as Resolved 
                IndiGo customer support has been notified about the posted complaint.
                Mr Kapadia, your full amount has been refunded to the virtual ID of the travel agency on 29th Apr'21. Please contact the concerned travel agency for the further refund. Stay safe! ~Shreya
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                  K
                  Kalinga Maharana
                  May 30, 2021
                  Resolved
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                  Resolved

                  Address: Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon – 122002, Haryana, India

                  Hi Sir,
                  Many times i have apply for job in indigo but every time face fraud peoples they are using official web side but how to know who is real or who is fake .
                  on 23rd May 2021 i was applying for Ground staff.He told me Indigo don't charge for any job but we are Urgent hiring then you are 1st registration fee pay Rs.2500 /- in a Account.Mr. Sharma ([protected])
                  IndiGo Airlines Limited.
                  A/c no:- [protected]
                  IFSC:- HDFC0001897
                  Amount: Rs. 2, 500/-
                  Send me your payment receipt.
                  some bank server issue payment taken some time .then he provide a another account number
                  A/C No: [protected]
                  IFSC: HDFC0001897
                  Amount :- Rs. 2500/- Payment Done on this account.
                  then he provided me Roll No. and Telephonic interview time
                  Roll No: 375983
                  Interview Time: 09:45 PM
                  then i am attended interview, he said that you are wait for result of your interview, After day he send me a mail by official web side [protected]@goindigo.in i was thinking this is real .then i got a mail, then he charged different amount for different time when i oppose he told me i will taken ligal action about you because you don't follow the rule .

                  IndiGo Airlines Limited
                  A/C No: [protected]
                  IFSC: HDFC0001897

                  Total I have paying - RS.-66, 300 INR.

                  taken Faster Action of them
                  i want to refund my money .
                  Thanks for Help and Support.
                  Aug 12, 2021
                  Complaint marked as Resolved 
                  IndiGo customer support has been notified about the posted complaint.
                  Verified Support
                  Jun 01, 2021
                  IndiGo Customer Care's response
                  Mr Maharana,

                  We have come to know about such fraudulent activities and also have highlighted the same to our concerned team. IndiGo neither charge any money for interviews or recruitment nor engage any mediator to secure appointments for candidates. Please visit bit.ly/2GWddcd for more details in this regard.

                  Regards
                  Team IndiGo
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                    A
                    abhai1975
                    from Chennai, Tamil Nadu
                    May 27, 2021
                    Resolved
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                    Resolved

                    Address: 232/2, ACME HEIGHTS EXTENTION 2, sector 117, Mohali

                    PNR number USDYME booked from Patna to Chandigarh, a passengers 19 years old travelling alone having a boarding pass provided by Indigo airlines was denied through boarding and was harassed at airport threatening to cancel the ticket without any refund or change the ticket from Patna to Delhi.

                    At check in counter he was threatend to loose all money and his ticket was forcefully changed from Patna to Delhi.

                    When boarding pass was issued why was passenger denied for travel. And if the ticket was changed by airline then refund should be issued. Complain number 3711136 has been already issued at customer care.

                    Passenger name- lakshya Rai
                    Mobile number- [protected]
                    Aug 5, 2021
                    Complaint marked as Resolved 
                    IndiGo customer support has been notified about the posted complaint.
                    Verified Support
                    Jun 06, 2021
                    IndiGo Customer Care's response
                    Dear Abhai1975,

                    We believe that our customer relations team has already assisted you in regard to the raised concern. Please respond to the same trail mail if further assistance is required.

                    Regards,
                    Team IndiGo
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                      S
                      Sshubha
                      May 26, 2021
                      Resolved
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                      Resolved

                      Hi, I am Shubha, got call from Airport Authority regarding job offer. I believed and I agreed for all thier conditions. So finally lost so much money ( more than 3.5 lack)Now really facing trouble. No money and no job. Please help me
                      Aug 6, 2021
                      Complaint marked as Resolved 
                      IndiGo customer support has been notified about the posted complaint.
                      Dear Ma'am,

                      We would like to clarify that IndiGo does not charge any fee for conducting job interviews. We will share this with the concerned team for necessary actions. For information on IndiGo’s official job postings, visit the link: https://bit.ly/3iKO2qT.

                      Regards,
                      Team IndiGo
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                        Z
                        Zubair Ahmad Dar
                        May 25, 2021
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                        Address: Srinagar, Jammu and Kashmir

                        Sir,
                        With due respect, myself Zubair Ahmad Dar, I get trapped in a job fraud case where I submit firstly 34700 and secondly 20000. Mr. Vinod says he is a investigation officer of CII department. Mr. Rahul Sharma HR of Indigo works at Delhi, contact number [protected]. Now I request you please 🙏🙏🙏🙏 solve my problem and return my money back. Please 🙏🙏🙏🙏. I shared some screenshots too please check these also.
                        Contact me [protected]@gmail.com.
                        IndiGo customer support has been notified about the posted complaint.
                        Verified Support
                        May 27, 2021
                        IndiGo Customer Care's response
                        Hello Sir,

                        Please be informed that IndiGo never charge any fees for conducting interviews. Please do not make any payment in response to this letter. For careers, you may visit our career page here: https://bit.ly/2TgvSU6.

                        Regards,
                        Team IndiGo
                        May 27, 2021
                        Updated by Zubair Ahmad Dar
                        Sir I can't pey anything because I don't have a single rupee in my pocket
                        I belongs to a poor family
                        I am just requesting you if you can do anything without peying money than do it
                        Otherwise I want to withdraw my complaint from consumer complaint without harming my money.
                        Thank you for your support.
                        Because you want to pay 10% fee of my money for solving the problem. But I can't really pay anything towards you, because I have nothing in my pocket.
                        May 27, 2021
                        Updated by Zubair Ahmad Dar
                        Sir I want my money back without charging any fee. Your service holder called me to charge 10% of my money as legal bank agreement, so that they will submit my money back. He also said that if I can't submit 10% they will submit my money to charity. But sir I don't have any money in my pocket to submit you. So please do something without charging any fee that will be your most kindness, otherwise withdraw my complaint without harming my money. I also filed the same case in cyber police they are tracking them. So please be corporative, it's a humble request from my side.
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                          S
                          sajinfns
                          May 25, 2021
                          Resolved
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                          Resolved

                          Please provide an update regarding my refund.

                          I already emailed to customer support but no responds from them.

                          It's a big shame that as an airline company you need to respond customers.

                          PNR for reference - RESZWB
                          Aug 9, 2021
                          Complaint marked as Resolved 
                          IndiGo customer support has been notified about the posted complaint.
                          Verified Support
                          May 26, 2021
                          IndiGo Customer Care's response
                          Dear Sir,

                          We would like to inform you that a refund has been processed from our end on 5th May'2021 to the initial mode of payment and the amount will be credited in 3-4weeks. Request your patience. Thanks.

                          Regards,
                          Team IndiGo
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                            D
                            Dimpi Verma
                            May 22, 2021
                            Resolved
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                            Resolved

                            I received a call from indigo airlines. There was one lady named pooja sharma who called me and explained me about recruitment process. She gave me the mail id of indigo hr and told me to submit my documents on that id. I submitted it, after few hours i received one confirmation mail by indigo stating that your documents are selected for interview. You have to pay 2500 for the reference id and interview question-answer sheet. I deposited money in the a/c which was given to me by pooja sharma That was In the of airlines. It was happen yesterday. Before something else happen I got to know about it, today they asked me to give telephonic interview. Bt before something happen I got to know it is fraud I did online research. I want money back as I am just a student doing my graduation and even a small amount of money means a lot for me. I want you to take immediate action towards. They have fooled so many people taking too much money from a needy person I have four phone number of different person who called me their email id and their account details so kindly cieze their account as soon as possible.
                            Aug 11, 2021
                            Complaint marked as Resolved 
                            IndiGo customer support has been notified about the posted complaint.
                            Verified Support
                            May 23, 2021
                            IndiGo Customer Care's response
                            Dear Ms Verma,

                            Please be informed that IndiGo never charges any fees for conducting interviews. If you wish to apply for a job with us please visit the careers section on our website http://goindigo.in.

                            Regards,
                            Team IndGo
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                              S
                              sumith guptha
                              May 19, 2021
                              Resolved
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                              Resolved

                              We have booked a group booking tickets by making a quarter payment. Due to the lockdown situation we have requested for cancellation 15 days prior. Where they have cancelled with 100% Forfeiture. Which is pathetic.

                              However when i reached out to [protected]@goindigo.in they are telling this cancellation policy is as per there website.

                              But their website doesn't mentioned such things which is misleading to customer:
                              https://groupbooking.goindigo.in/FAQ.htm
                              https://groupbooking.goindigo.in/TermsAndConditions.htm

                              If we are not aware the policy are how can we act on it?
                              They should provide the cancellation polices and cannot imply there own rules to scam and make the people suffer.
                              Aug 14, 2021
                              Complaint marked as Resolved 
                              IndiGo customer support has been notified about the posted complaint.
                              Verified Support
                              May 20, 2021
                              IndiGo Customer Care's response
                              Dear Mr Guptha,

                              We understand your concern. We believe that our team has responded to your concern on Twitter and request you to maintain a single platform for asssistance.

                              Regards,
                              Team IndiGo
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                                M
                                Mayuri Sawalkar
                                May 19, 2021
                                Resolved
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                                Resolved

                                I have book my ticket for 2 passengers for 23 rd May from Nagpur to Mumbai.
                                Through net banking sbi amount is deducted but ticket is not confirmed neither PnR is generated.Payment status showing as "payment initiated"
                                Very poor experience with indigo worst site.
                                I need confirmation or else give me refund afterall it's huge amount of 8262 rs.
                                Aug 6, 2021
                                Complaint marked as Resolved 
                                IndiGo customer support has been notified about the posted complaint.
                                Verified Support
                                May 20, 2021
                                IndiGo Customer Care's response
                                Dear Ms Sawalkar,

                                We are looking into it, please allow us sometime.

                                Regards,
                                Team IndiGo
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                                  K
                                  kasundra himani
                                  May 18, 2021
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                                  I sent a documents on [protected]@goindigo.info and i got call from shrinivasan reddy hr head of indigo at rajkot airport.
                                  I follow the procedure with below mails and paid 39000.
                                  As per conversation with him i will get the courier of offer letter, uniform and bank ac details tomorrow.
                                  IndiGo customer support has been notified about the posted complaint.
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                                    F
                                    Faizaaa
                                    May 16, 2021
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                                    A fraud company in the name of Indigo Airlines have taken money that is amount of 5500 and 6800 as luggage fees and tax fee. I am really worried, can you please help me out.
                                    IndiGo customer support has been notified about the posted complaint.
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                                      Faizaaa
                                      May 16, 2021
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                                      Two person in the name of Indigo Airlines have taken my 5500+6800, they said it is the luggage fees and tax fees. Could you please help me out in getting my money back?
                                      IndiGo customer support has been notified about the posted complaint.
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                                        B
                                        beast gaming
                                        from New delhi, Delhi
                                        May 15, 2021
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                                        Address: C-3-393-First floor C/o of Bs Bhatia

                                        Dear sir/madam
                                        Booking reference number[protected]
                                        Pending since long please refund
                                        Details below
                                        Flight cancelled from Airlines side
                                        [protected][protected][protected][protected][protected]

                                        Your Booking is In-Progress with booking reference number : REF[protected]
                                        Departure Flight

                                        Indigo
                                        6E - 2167
                                        ATQ | 22:00
                                        Amritsar (Amritsar)
                                        Dec 01, Tue
                                        Duration
                                        01h 15m DEL | 23:15
                                        Indira Gandhi Airport (Delhi)
                                        Dec 01, Tue
                                        Stopover : 06h 55m layover at Delhi

                                        Indigo
                                        6E - 251
                                        DEL | 06:10
                                        Indira Gandhi Airport (Delhi)
                                        Dec 02, Wed
                                        Duration
                                        02h 20m GAU | 08:30
                                        Borjhar (Guwahati)
                                        Dec 02, Wed
                                        Traveler(s) Information
                                        S.No. Gender Traveler's Name Date of Brith
                                        1 Male Inderjit Singh (Adult)
                                        Additional Service Requests for (Inderjit Singh )
                                        Meal : Wheelchair :
                                        2 Female Baljit Kaur (Adult)
                                        Additional Service Requests for (Baljit Kaur )
                                        Meal : Wheelchair :
                                        Price Information
                                        Total Price :₹ 16221.00
                                        Billing Information
                                        Email [protected]@gmail.com
                                        Mobile Number [protected]
                                        Thank you for your Booking.
                                        Your booking is under process kindly wait for a while. The process may take 30 minutes; if the process gets delay then you can contact our travel experts on toll-free number[protected].

                                        Have a safe journey! Terms & conditions
                                        IndiGo customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jun 06, 2021
                                        IndiGo Customer Care's response
                                        Dear Beastgaming,

                                        Please share the PNR via private message as we are unable to fetch information from the given ticket details.

                                        Regards,
                                        Team IndiGo
                                        Jun 08, 2021
                                        Updated by beast gaming
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                                        Booking Confirmation(PNR) FNPL3K
                                        Airline Locator : FNPL3K

                                        Reference No. : REF[protected]
                                        Jun 08, 2021
                                        Updated by beast gaming
                                        Please do the needful as pnr sent as still no assistance
                                        Jun 10, 2021
                                        Updated by beast gaming
                                        Please update on this dear sir as still no update and pnr updated already
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