IndiGo Complaints & Reviews

Hello sir I have booked ticket from delhi to Ranchi of rupees around 8000 and due to pandemic indigo has refunded the money as credit but there is no option to use that for rebooking nor you people are returning money. I have attached the old ticket and the massaging popping up during rebooking. its been 6 months I am trying to reach you people through call and mail but there is no response from your side. you people are literally just fraudulently stealing your customers money taking the advantage of the time and pandemic.

+3 photos

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Pnr. DFJ5JV, date 31/10/20 flight no. 6e141, 6e 515
MS.ALEENA JOBI, MS.ROSE MARY JIJO, MS. HENNA THERISA, MS. SREYA JOSEPH

Sir,
I took boarding pass (DfJ5JV)as per your instruction on before enter to boarding airport (COK) for my daughter and her three friends (students ) eventhough they had boarding Pass and were on time in connection airport(MAA) they could not travel to destination. No responsible staff informed them on or before time to the right gate number. Airport was not busy at all, even a silent airport lack airline service to especially for young girls was very much disappointing. Loss of time and money and more over our family agony who will care.
In Short I request compensation on this regard

Thanks
Jobi Paul (Father)
[protected]

IndiGo customer support has been notified about the posted complaint.

View replies

IndiGo Customer Care

from Delhi, Delhi

Nov 2, 2020

Verified Support

Hello Mr. Jobipaul,

As checked, the passengers reported late at the counters so our team couldn't accept them onboard. However they did assist the passengers with the next best option. We regret the inconvenience and hope to serve you well in the future.

Regards,
Team IndiGo

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Iam a job seeker in aviation feild and i was submited my cv in SHINE. COM. one day i got a call regarding the same
They told thats from indigo airways and to pay 2000 rs to attent the first written test. And they collected around 40000 rs from me in the way off bank account opening charge, training charge, medical test etc... and said to me they will inform me the direct interview date but till this second i won't get any call or msg from them

First i got a call from a women named KUSHI from this no : [protected]
Second a women named MANSI AHUJA from : [protected] please help me out off this

+6 photos

IndiGo customer support has been notified about the posted complaint.

Nov 02, 2020

Updated by Swathy Ranjith The bank account details they asked me to deposit amount

Verified Support

Nov 02, 2020

IndiGo Customer Care's response Dear Mr Ranjith,

We would like to clarify that IndiGo does not charge any fee for conducting job interviews. We will share this with the concerned team for necessary actions. For information on IndiGo’s official job postings, please visit the link: https://bit.ly/3iKO2qT.

Regards,
Team IndiGo

Nov 07, 2020

Updated by Swathy Ranjith Sir i got a mail from karthik and also a call they said they are from consumer forum they also asked me cash is they are real or fake

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 445, Udyog Vihar Phase V, Phase V, Udyog Vihar, Sector 19, Gurugram, Haryana 122008 , Contact : 01246434800 , mail id [email protected]

Return ticket( Mum-LKO-Mum ) has been booked on 28-Sep 2020 from Travolook (www.travolook.in)

Following Tickets Not delivered, with PNR.
Mum-LKO- Indigo 6E-5317 -15th Nov, 13:15 & LKO- Mum GoAir G8-419 - 26th Nov, 18:30

1: Sarvesh Mishra (REF[protected] Paid -₹-7439/-
2: Aayush Mishra (REF[protected] Paid-₹ 7439/-
3:Deepa Mishra. (REF[protected] Paid - ₹7409/-
4:Adrija Mishra. (REF[protected] Paid -₹ 7409/-

Spoke to agent on same day as ticket was not received, agent inform me that ticket has been canceled by them and 100% refund will be initiate and revert in account within 10-15 Bussiness / working days . After that no response from Travolook ([protected], mail id [protected]@travolook.in).

Where as Traveller Name : Shristi Mishra Ticket
Mum-LKO- Indigo 6E-5317 -booked 28 sept 20, travel date 7th oct 2020 14:00 Hr.
PNR No. VN3ZGQ this ticket was deliver and travel completed . It means Travolook is authorised by Operator (Indigo)

+1 photos

Aug 13, 2021

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Oct 27, 2020

IndiGo Customer Care's response Mr Mishra,

We are sad to know about the hassle you must be going through but we couldn't locate your booking for the 15th November'20 flight from Mumbai to Lucknow. If you could help us with the six characters' alpha-numeric Booking Code (PNR) so we may look into it.

Regards,
Team IndiGo

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I deposited complete 10340 rs and ask to deposite more 15500 for uniform . They are called me as a Indigo job and i show the profile from indeed.com and sent my cv and they said that i am selected for this job and also said that this deposited amount are totally refundable and sent there tranfermation mode as below
Google pay Upi pin : ipay.202627.icici
Contract number of cheater
Vivek roy : [protected]
Sandip sharma : [protected]

+5 photos

Aug 7, 2021

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Oct 25, 2020

IndiGo Customer Care's response Dear Ms. Panchal,

We would like to clarify that IndiGo does not engage in any unauthorised person or mediator to secure an appointment of a candidate desirous of securing a position with IndiGo. All appointments and recruitment related work is handled by genuine and authorized officials of the Human Resources Department of IndiGo at its Gurgaon office or any location officially designated by authorised officials of IndiGo. We do not indulge in the practices of collecting any processing/ enrollment fees from job aspirants/candidates.
We would suggest you to visit our Careers website and upload your resume at https://bit.ly/2hglmLT. If your resume gets shortlisted you will be contacted by IndiGo’s recruitment team.

Regards,
Team IndiGo

Helpful

8 other people found this review helpful

8 found this helpful

Write a comment

Post your Comment

Comment Guidelines

Address: B-108, FF, Ansal Plaza Mall, Khel gaon marg, hudco place , Siri for, Industrial Area, New Delhi, 110049

Indigo company given PDF file on 11/10/2020 & they given for with 12days time i finished the job 20/10/2020 . Job given time they said no any ask any payment & your salary credited within 45 minutes But job finishing time they ask for CGST amount you must the pay the money after that i will release your salary so am also believed i transfer the money Rs.9386/- after they said again you pay SGST moeny after that i will release the salary so am also believed i paid the SGST Rs.9386/- . 21/10/2020 Tommorrow morning i asked my salary they given fake SBI online tranfer form generated they ask for again money . I said wont the pay money then he will no response total that company will pay money 60772 . Pls Mam can recovery my Mam

Aug 13, 2021

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Oct 25, 2020

IndiGo Customer Care's response Dear Mr. Shankar,

We regret to inform this information appears to be fraudulent. We have come to know about such fraudulent activities and have highlighted the same to the concerned team for necessary measures. Please note IndiGo does not charge any money for interviews or recruitment. In case you want to apply for a position with IndiGo, please visit http://careers.goindigo.in and stay tuned for upcoming job opportunities.

Regards,
Team IndiGo

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Sharing with you the payment receipts

+2 photos

IndiGo customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I applied for a job in indigo airlines from quikr jobs. I received a mail telling me that my resume is shortlisted and I have to pay Rs 2000 for first round of interview then after my first round they asked me to pay Rs 5500 for my second round of interview. After I paid I now get a message asking me to pay Rs 14000 for insurance I would like to share this person's number who claims to be the HR of Indigo-[protected] he claims to be Mr. Vikram Chauhan the Hr Manager of Indigo
Pls do the needful and I want my money back..sharing with you the letter I received from them as well..

+2 photos

Aug 6, 2021

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Oct 22, 2020

IndiGo Customer Care's response Dear AnthonyL,

We would like to clarify that IndiGo does not engage in any unauthorised person or mediator to secure an appointment of a candidate desirous of securing a position with IndiGo. All appointments and recruitment related work is handled by genuine and authorized officials of the Human Resources Department of IndiGo at its Gurgaon office or any location officially designated by authorised officials of IndiGo. We do not indulge in the practices of collecting any processing/ enrollment fees from job aspirants/candidates.
We would suggest you to visit our Careers website and upload your resume at https://bit.ly/2hglmLT. If your resume gets shortlisted you will be contacted by IndiGo’s recruitment team.

Regards,
Team IndiGo

Helpful

4 other people found this review helpful

4 found this helpful

Write a comment

Post your Comment

Comment Guidelines

Muze kuch dino pahale ek call aya hyderabad airport par cab driver ke liye unhone muze pahale mere documents whatsup pe send karvate aur next day muzse kaha ki apki job confirm ho agayi hai aur muze ek job confermesson letter mere mail par send kiya phir muze 2000 rupess pay karne ko kaha oo maine pay kar diya phir muze ek code bheja phir mera phone ke jariye interview huva usme bhi muze ok kaha lekin ab muze phir se 5800 pay karne ko kaha rahe hai muze kuch samajh me nahi aa raha hai pls muze sahi advise dijeiye ye sab fake hai ya apke hi company ke jariye bheja hai pls request

+2 photos

Aug 7, 2021

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Oct 17, 2020

IndiGo Customer Care's response We would like to clarify that IndiGo does not charge any fee for conducting job interviews. We will share this with the concerned team for necessary actions. For information on IndiGo’s official job postings, visit the link: https://bit.ly/3iKO2qT. ~TeamIndigo

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Indigo Airlines

Dear Sir, I have booked my flights having PNR's VIR4JM(credit shell Rs12000.00) and YJD72J(credit shell Rs 6897.00).Due to covid-19 I am unable to travel anywhere in india and abroad.I have requested many times to your management of Indigo to refund my full money but till now i did not get my refund. Every time they told that u r not eligible to refund.Now the supreme court has also clearly ordered on 01/10/2020 that the money should be refunded to the customer.So I requested them to refund my money (Rs12000.00+Rs 6897.00) as soon as possible. but they refused.Kindly do the needful action as soon as possible.
Regards, Rajnish Dhawa

Aug 7, 2021

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Oct 15, 2020

IndiGo Customer Care's response Hello, Mr. Dhawan,

As checked, your full refund has been made to the initial source of payment for both the PNR's from our end on 24th April and 15th May. Please check.

Regards,
Team IndiGo

Oct 16, 2020

Updated by rajnish_dhawan you are absolutly wrong because no full Refund is made only partial refund is made.For your kind information remaining amount of tickets VIR4JM 12000.00 rupee and for ticket YJD72J rupees 6897.00 are still in credit shell.Anything else???Dear Sir before replying u must cheched carefull then only u should reply.Kindly refund my rest amout 12000+6897=18897.00 rupee.Is that clear.I am waiting for my refund.

Regards,
Rajnish Dhawan

Oct 16, 2020

Updated by rajnish_dhawan you are absolutly wrong because no full Refund is made only partial refund is made.For your kind information remaining amount of tickets VIR4JM 12000.00 rupee and for ticket YJD72J rupees 6897.00 are still in credit shell.Anything else???Dear Sir before replying u must cheched carefull then only u should reply.Kindly refund my rest amout 12000+6897=18897.00 rupee.Is that clear.I am waiting for my refund.
supporting documents are attached for your reference.

Regards,
Rajnish Dhawan

Verified Support

Oct 25, 2020

IndiGo Customer Care's response Dear Mr. Dhawan,

We would like to inform you that the refund has been initiated from our end towards both the PNRs on
16th October and the amount will be credited in 3 weeks in the original mode of payment. We request your patience.

Regards,
Team IndIGo

View replies

R

rajnish_dhawan

Oct 16, 2020

you are absolutly wrong because no full Refund is made only partial refund is made.For your kind information remaining amount of tickets VIR4JM 12000.00 rupee and for ticket YJD72J rupees 6897.00 are still in credit shell.Anything else???Dear Sir before replying u must cheched carefull then only u should reply.Kindly refund my rest amout 12000+6897=18897.00 rupee.Is that clear.I am waiting for my refund.

Regards,
Rajnish Dhawan

Reply

IndiGo Customer Care's response, Oct 16, 2020

Verified Support

Dear Mr Dhawan,

We would like to assure you that we have now initiated a refund of the said Credit Shell amount to the primary mode of payment for both the mentioned PNRs but the refund may take up to 3 weeks to reflect in the respective account. We'd appreciate your patience.

Regards
Team IndiGo

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

This msg is regarding my complaint about indigo airlines. I applied through Olx jobs. Then I received a call from the airlines saying that I need to submit my documents for interview. After submitting documents another call came from saying that for interview I need to pay 2600 Rs and it will be refunded. I paid the amount Coz I was in need of the job. I gave the interview and they said it is cleared and now demanded for 6200 Rs for verification documents. This time I did not paid the amount. But my complaint is for indigo airlines. You guys have soo many complaints regarding scam with the name of your company... Why don't you guys take some action.

IndiGo customer support has been notified about the posted complaint.

View replies

OLX India Customer Care

from Gurgaon, Haryana

Oct 16, 2020

Dear OLX User,

We're sorry for the inconvenience caused to you.

We wish to look into your concern on priority. However, we would require more information to assist you appropriately

Please find below the list of required information -

1) Kindly share the pertinent Ad Id / phone number or email Id/ that you are referring to.

2) You may also share the suspect's contact details used on OLX with us.

3) If you have made any payment, kindly share some supporting proof that you have made the money transfer such as bank transaction(s)/online transaction(s).

4) Please email us all possible details at [protected]@olx.in, as it will help us resolve the issue appropriately.

As you would be aware, OLX only provides a platform to seller and buyer and we do not participate or interfere in negotiations during transactions.

We would also suggest you contact the legal authorities and file an FIR with them regarding this matter. For any clarification, the police can reach out to us at [protected]@olx.in.

In the event it is required by the police or other legal authorities, OLX will provide the access records (IP, email, and date and time of posting) of the user who posted the ad to the appropriate legal agent. We look forward to your response.

Hope the provided information helps.

For further query or clarification, please call us on our customer care helpline from your registered mobile number or write to us.

Thank you for your patience and support.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: BANGLORE

Website: [email protected]

Hi sir maine driver ke liye aply kiya tha compny ne kaha k 2000 rupees send karo maine send kar diye ab o mera call atend nhi kar rahe h kya karu abhi main unko call kar raha hu to o mera call atend kar nhi rahe h o documents prosec karne ke liye bol rahe h but 6000 thousand or send karne ke liye bol rahe h fir Maine unko kaha ki muze ye job nhi karni uske bad o mera phone attend kar nhi rahe h main ab kya karu? please

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Mumbai

Dear Manager,

Please find the below details for mentioned concern.
Flight no. - 6E6097
Date - 10/10/2020
Boarding time - 3 PM
From - Goa to Mumbai

I didn't get my PAN card from check in counter I was in rush because flight is ready for take off. as i seat on flight i remember that i forget my PAN card at check in counter. I reached at Mumbai but they did not help me they said that took the no. online and called to goa airport. I many time to tried called to Goa airport but ringing.
Please help me for my PAN card.

Regards
Pooja Vishwakarma

+1 photos

IndiGo customer support has been notified about the posted complaint.

Oct 10, 2020

Updated by poo89vish Indigo Airlines — Pan card not get from check in counter

Dear Manager,

Please find the below details for mentioned concern.
Flight no. - 6E6097
Date - 10/10/2020
Boarding time - 3 PM
From - Goa to Mumbai

I didn't get my PAN card from check in counter I was in rush because flight is ready for take off. as i seat on flight i remember that i forget my PAN card at check in counter. I reached at Mumbai but they did not help me they said that took the no. online and called to goa airport. I many time to tried called to Goa airport but ringing.
Please help me for my PAN card.

Regards
Pooja Vishwakarma
[protected]

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Website: Savagewardrobe.com

I have ordered for a top of 750 rupees and in return I have received a small babies top which is not at all worth the price I tried to mail on the given website of the company e and try to contact the delivery partner is well but no Mail was reverted back to me and no one pick up the call all is well, the delivery team name was ecom express executive, order was placed on 28 September 2020 and was received on 8 October 2020,

+3 photos

Oct 10, 2020

Complaint marked as Resolved

The email ID is used the official one kindly delete this complaint as I will repost it with my personal email ID.

IndiGo customer support has been notified about the posted complaint.

Oct 10, 2020

Updated by Neha.suji kindly delete my complain as it was by mistakenly done from my official id and I will re posted from my personal email ID thank you

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I booked an air ticket from ahmedabad to dehradun for 31 mar 20 for indigo flight through your company i. E. Flight raja travels. The booking was confirmed vide booking ref no fmnla3bmhooxv and pnr no is fwc8rx. Due to corona; ticket was cancelled by indigo on 16 mar and a sum of rs 7446 /-was refunded to your company by indigo for onward remittance to me. However, your company has not yet remitted the said amount to me.in view of the above, you are requested to kindly refund me rs 7446/- at the earliest.in case the amount is refunded, detailsof the same may please be communicated to me. Passengers name 1. Aradhana thapa 2 aarnav thapa.

Aug 6, 2021

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

View replies

IndiGo Customer Care

from Delhi, Delhi

Oct 8, 2020

Verified Support

Dear Mr. Chhetri,

We would like to inform you that we have refunded the amount on 12th July to the virtual ID of the travel agency. Please contact the concerned travel agency for the further refund.

Regards,
Team IndiGo

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

My pnr is bkcnmt, i dont have any plan to use credit shell amount due to covid all the flight has been cancelled. I am tired all way to reach them for get back my money. This company not responding.. Here is proof

+1 photos

Aug 6, 2021

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

View replies

IndiGo Customer Care

from Delhi, Delhi

Oct 8, 2020

Verified Support

Dear PRSNA,

We understand your concern. However, our team has already addresssed your concern on Twitter. Please let us know if further assistance is required.

Regards,
Team IndiGo

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I was booking a trip flight ticket from Kolkata to Ahmedabad Reference: GWSPNX, booking of ticket from Kolkata to Ahmedabad on 04 November 2020 is showing pending and not confirmed. However, the payment of INR 6455 was debited from my account as per the bank statement (Ref/Cheque No. [protected]IGAJOFFPM9). I kindly request you to look into this matter on the earliest and let me know the status. Your assistance would be highly appreciated for immediate rectification in this subject matter. Needless to say, there is no such fruitful response received from IndiGo team. Thank you.

IndiGo customer support has been notified about the posted complaint.

View replies

N

NSaikia

Oct 6, 2020

In continuation to my complaint above, this confirmation text message after deducting the said amount as under (Bank Ref already mentioned above).
-------
Thx for INB txn of Rs.6455 frm A/c X8828 to Interglobe... Ref#IGAJOFFPM9 on 05Oct20.
-------
You are requested to refund INR 6455 at the earliest. It is so frustrating and will not choose IndiGo anymore.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Dear Team...

Dated[protected]
I got a call letter from Fresher world as a my profile shorlisted in airport jobs...
I called to hr Priya she said send me the documents i have sent and she taken the telephonic interview and she said that i
Have to pay 3000... And i paid 3000 through my phone pay...on[protected]...
And she sent a offer letter today its mentioned that i have to pay 9000 again for joining...
Now they mentioned that i have to work as back office
So, pls kindly check my below details...
Contact Name: Priya
Contact number: [protected]
Gmail..[protected]@gmail.com...

+1 photos

Aug 7, 2021

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Oct 05, 2020

Updated by Gokul Sai Akhil Offer letter photos

Oct 05, 2020

Updated by Gokul Sai Akhil Payment

View replies

IndiGo Customer Care

from Delhi, Delhi

Oct 6, 2020

Verified Support

Dear Gokul Sai Akhil,

This is not from our end. IndiGo never charges any fees for conducting interviews. Please do not make any payment in response to this. You may visit https://bit.ly/31pJ8tZ for any job-related query.

Regards,
Team IndiGo

Reply

Helpful

1 other people found this review helpful

1 found this helpful

1 Comment

Post your Comment

Comment Guidelines

I have booked flight ticket from pune to vishakhapatnam details are
PNR CH5GHP
Amount deducted confirmation message
Thx for INB txn of Rs.17049 frm A/c X1679 to Indigo Air... Ref#IGAJNXQBJ5 on 03Oct20.
Still i didnt recieve ticket confirmation mail.
If ticket is not confirmed when will indigo process refund.

IndiGo customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

My PNR is TW37WN. My flight got cancelled due to nationwide lockdown. I have been given a credit shell to use within a year. I am not in a position to travel because of an unavoidable medical condition.
The website says your refund request is submitted successfully. It happened many times but I never received the refund.
Kindly, look into the matter and help me to get the refund.

+1 photos

Oct 17, 2020

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2020

IndiGo Customer Care's response Dear Sir,

As we can check with the mentioned PNR, the booking was primarily created by Credit Shell redemption from an alternate PNR hence the Credit Shell was reissued once again on 16th April to protect the complete booking amount. Further, please note the Airline cancellation was due to the COVID-19 travel restrictions. Hence we were protecting the respective booking amount in form of Credit Shell for all the impacted PNRs, which can be utilised within 1 year from the issued date, for the same passenger(s). Travel date and sectors can be any. Please get in touch with your primary travel agency/online portal (Easy Trip Planner) for any further clarification/assistance.

Regards
Team IndiGo

View replies

B

Brijesh9436

Dec 30, 2020

PNR-TRWG3B
Booking ID - IF[protected]

IndiGo Complaints & Reviews

File a complaint to IndiGo

IndiGo reviews & complaints page 67

Neither returning money nor rebooking

Post your Comment

Connection flight missing

Post your Comment

Fake job offer

Post your Comment

Booking Cancel , Refund not Initiated by your Agent

Post your Comment

Fraud call from Indigo

Post your Comment

Fake job offer online flight excel work

Post your Comment

Fake Jobs

Post your Comment

Fake Jobs

Post your Comment

Confirmation letter for cab driver

Post your Comment

Indigo were not ready to refund

Post your Comment

Fake recruitment

Post your Comment

I want return my money

Post your Comment

Pan card not get from check in counter

Post your Comment

Wrong product

Post your Comment

refund of cancelled air ticket amount

Post your Comment

indigo not refunding credit shell amount

Post your Comment

Failed transaction Refund-

Post your Comment

Fake offer

Post your Comment

Money deducted ticket not generated

Post your Comment

Full Refund for Cancelled flight

Post your Comment

Related businesses