IndiGo Complaints & Reviews

I was booked flight from nagpur to bangalore with travel date 10 april 2020 and bangalore to nagpur with travel date 15 april 2020. But due to lock down flight was cancelled. But they have not refund full amount. When i initiated the refund request, they told you are not eligible for refund. I want full refund amount of my booking. I request you to help me.

My booking id :- emt70056035

Pnr no.- mq9vhr & xqiu9r...

Tkt cancelled on 31-01-20 asking for refund since then but only reply i get is that they have processed the refund. As of 05-05-20 i have not received any refund. They are not providing any refund document or any arn no. They also charged me cancellation charges which i saw later & asked for the refund & now they are giving that cancellation charge as a refund in form of credit shell. 1 pnr & two different forms or refund?? Refund in the...

Dear indian consumer forum,
Indigo is not refunding my money to my bank account from where i have done the payments. I have contacted several times, but after one and a half months also, they are yet to refund my money. I am a girl with limited income. Kindly help me to get my refund.

Detail of the flight booking.
Airline: indigo
Departure: bangalore
Arrival: kolkata
Pnr: vfq7ui
Flight...

I booked a flight on 14.4.2020 but its cancelled on 30.4.2020 I want my money back pnr - AQNWRB, I want my money back any how as early as possible...

PNR No- HM7TPQ
Booking date- 30/03/2020

It is cancelled due to covid 19 pandemic. As per DGCA refund guidelines, i should get complete refund of 3367 INR, but i have received only 2786 INR only.

Pl resolve the issue at the earliest....

Hi team, on friday (20th mar) i tried to book tickets (Ref number:xktnxj) in the flight (6e-411) scheduled for mar 22nd.
It clearly stated "hold cancelled" and my tickets got cancelled.
Meanwhile my account was debited with rs 12, 221.

After that, i went ahead and booked another ticket in the same flight (Pnr:sjr1qz).

Please let me know how to get the refund. Now i see that the cancelled ticket...

I had booked a flight tic on 11.11.2019 with a travel date of 04.5.2020 The tic costed me Rs 3938/- due to lock down the airline had refunded me Rs.3688/- to my Credit Shell.

PNR NKHK3Q

Why am I not refunded full amount??...

I had booked a flight tic on 25.12.2019 with a travel date of 17.4.2020 The tic costed me Rs 2782/- due to lock down the airline has refunded me Rs.2532/- to my Credit Shell.

PNR QQ55NR

Why am I not refunded full amount??...

Reference to the attached screen shot that an amount of AED 1554 has been refunded to my bank account under the PNR YDWK4L with Transaction ID[protected] on 25th April 20.
But still not reflecting reflecting on my account.
Deepesh
[protected]...

I have booked a flight through paytm on 19 th april for the journey on 04th may assuming that the lockdown ends.
Why would they not refund the money instead? This is a cheap and unprofessional business trick that indigo is putting money in the credit shell. I might not get the flight for the same cost another day. Also, they have only refunded the ticket amount but not the processing fee.

Pnr: nqbche

I...

The airlines has not refunded the amount for cancelled flights.

From: nidhi kangle
To: indigo customer relations, [protected]@dgca. Nic.in
Cc: goindigo
Bcc:
Date: wed, 29 apr 2020 20:54:23 +0530
Subject: re: refund
You can't force me to take your shell credit. Dgca has not approved this
Shell credit program of your. Please provide the approval from dgca.

Even there...

We have mailed to indigo customer care, nodal officers and also to appellate authority to provide cash refund. And credit shell will not be of any use to us since we are not frequent travellers who can make use of credit shell.

We have clearly told them we need money back to meet our financial needs still they are not ready to refund the cash.

Below is the response we got from indigo customer care.
br...

Hi,
I have booked flight from amazon and the date of journey is 10th april.
But due to lockdown, the tickets got cancelled.
And according to government policy i should get the total refund but indigo has charged the airline cancellation charges and refund just a small amount.

Pnr :dnwrfx

I want the total refund as per the policy....

We are trying to follow up indigo customer care and it's more than 8 mail conversation.

We are clearly stating them we are not frequent travellers who can benefit from credit shell which indigo is providing and we wanted to travel only during those dates tickets have been booked.

We have paid the tickets through credit card. Interest against credit card is also increasing. Will indigo take responsibility for...

I have booked the tickets for my younger brothers marriage through make my trip on indigo airlines (Reference pnr:ag9grc, booking id: nf[protected]), but since airlines are only providing credit shell options, but these will not help in the current pandemic situations. I have enquired through mail but the travel agents claim airlines are not offering the refund.

Please help in this matter to refund my amount to the source...

I have booked the tickets for my younger brothers marriage through ease my trip on indigo airlines (Reference pnr:pl2s8d, booking id: emt[protected], but since airlines are only providing credit shell options, but these will not help in the current pandemic situations. I have enquired through mail but the travel agants claim airlines are not offering the refund.

Please help in this matter to refund my amount to the source account.br...

Indigo accepted bookings for travel on 15 Apr 20, without any confirmation about lockdown. The lockdown was extended and now they are not refunding the money. They have created a shell account after deducting Rs 259 as convenience fees. I dont want to travel by indigo in future and hence want my full refund if rs 5333....

This is with reference to the flight pnr number plwehd, niqpxm and ppqn7e, dw2sfh.

We have dropped around 4- 5 mails to indigo customer care mentioning because of corona pandemic lock down flights are cancelled d and asked indigo to refund the money we have paid for flight tickets.

We have clearly explained we wanted to travel only on the specific dates we have booked tickets and we are not frequent air travellers...

Respected sir /madam
With due respect i would like to inform that i have taken 6 ticket on april 26 from delhi to kochi.in indigo air lines and i have received massage from the agency mentioned that your flight is cancelled. I talked to the customer care regarding refund and they denied to give the amount and there airlines rules is that amount is credited in my pnr and i can use it in 1yrs if i planned trip with in 1yr sir/madam...

Am deepa jolly vadakkumpadam b ooked flight from malta to cochi and payed 49500 indian money. Thereafter the corona incidence came and i cancelled my flight and they took half of the money from me. They are going to refund only 17624 indian money and this is redicules act infront of me. If they are not going to refund my half of the money i will put forward with police complaint...