IndiGo Complaints & Reviews

Hii myself priya from bangalore. I got a call that i have selected for the job profile air ticketing and they said me to deposit 1650/- as refundable deposit. They conducted me 2 test one is online test and another is telephonic round. After clearing these 2 test the sent me a letter which i have posted below. Please help me with this issue whether this is genuine or fake

As per government directives made on 06.09.2020, as follows:

"in an affidavit filed before the supreme court, the ministry of civil aviation (Moca) and directorate general of civil aviation (Dgca) have proposed that passengers who booked their air tickets before march 25 would be entitled to a full refund by the airline within 15 days.

The proposal by the centre states that if any airline is in financial distress then the fare amount shall be saved in a credit shell which would be availed by the passenger for travel by the same airline on any route of his/her choice before march 31, 2021.
If a passenger does not wish to travel, the credit shell can be transferred to any person.

If the amount is unused, interest will accrue every month on this amount and the same is to be refunded in full after march 31, 2021.
The centre said this solution is workable, as it balances the interests of both passengers as well as airlines, and urged the top court to pass a suitable order for its implementation.

The centre said there shall be an incentive mechanism to compensate the passenger if there is a delay in consuming the credit shell - from the date of cancellation up to june 30, 2020, the value of credit shell shall be enhanced by 0.5 per cent of the face value (The amount of fare collected) for every month or part thereof between the date of cancellation and 30th june, 2020.

"thereafter, the value of the credit shell shall be enhanced by 0.75 per cent of the face value per month, up to march 2021. The credit shell shall be transferable. Passengers can transfer the credit shell to any person, and the airline shall honour such a transfer. The airlines shall devise a mechanism to facilitate such a transfer. By the end of march 2021, the airline shall refund cash to the holder of the credit shell", said the affidavit.

The centre said this solution is workable, as it balances the interests of both passengers as well as airlines, and urged the top court to pass a suitable order for its implementation.
I would, therefore, request you to refund my money at the earliest. Air ticket advice is attached herewith for your ready reference.

My air ticket pnr no. Ti5isp-6e

We had booked the tickets initially from hyderabad to delhi on 3rd april 2020 to travel on 04:40 hrs. 15th april, 2020. The pnr is qpbrux flight no 6e 308 (A320). The total fare amount paid for travel was inr 14, 247. Unfortunately the flight travel was cancelled by indigo due to lockdown extension of covid-19 pandemic. The itinerary details were displayed on indigo web portal that our tickets were cancelled on 16th april, 2020 07:28. The total pnr amount inr 13497 protected in the form of a credit shell by deducting inr 750 as convenience fee. We had been informed through chat with indigo, that the domestic flights would be started from 1st june 2020. So we had booked again on 17th may, 2020 for the same passengers to travel from hyderabad to delhi on 1st june 2020 with the pnr lnzlhn flight no. 6e 846 (A320) 7:40. The total fare amount was inr 10, 095 deducted from the credit shell.

It was our fate that our beloved family member, my wife padmavathy sambari, had passed away on 20th may, 2020 due to heart attack. So we cancelled the tickets on 25th may, 2020. The refund amount inr 8, 595 transferred to pnr credit shell by deducting inr 1500. This entire process of travel transactions were done during the lock down period declared by union government of india.

We request your goodself that based on our tragic situations during the lockdown period, kindly refund the amount which we had paid initially inr 14, 247. We further request you kindly do the needful at the earliest.

We are family of 3 persons who booked the tickets

1. Girisam kodavati 55y

2. Padmavathy sambari 45 y

3. Chd divyansh kodavati 6 y

My contact number is [protected]/[protected]

Thanking you

They charged me 2500 rs for document verification but i read on indigo website that they don’t charge any fee. What to do? I am confused

Hi sir, i'm hereby to verify the job offer of indigo. Which i received recently. I have applied to job search portals. So i need to verify is this from indigo. Please help. Indigo team.

Warm regards

I got an appointment letter from indigo, i just want to make sure it is geniuine or it's fake..

I cancelled my indigo ticket (Pnr: ffwnhf) on 1st of september. After cancellation i got an email saying that my amount will be refunded in 5-7 business days. I initially called them on the 6th business day to check the status. One of the representatives said that my refund is processed and will be it getting as promised. But it didn't get credited. I called again on the 9th business day to find the status. The representative said the refund process failed and she has initiated again. I hope i atleast get it now. There is no communication to the passenger when refund process gets failed. And they don't provide any compensation for holding my hard earned money so far.

Sir, bohot hi bar payment kiya verification kiya for payment k liye bol rhe h.. Hume payment refunde cahiye

My name is archit goyal
6-september 2020 received a message from shine.com that urgent hiring vacancy is available for air-ticketing ground staff and cabin crew contact sushant roy - [protected] sent via shine.com
Then i called sushant roy and told her that you deposit 2500 amount and one id proof and one high qualtification and two photo and then i submitted all the document and paid the 2500 amount then next day recevied a message that job confirmation letter and 7850 pay the amount so i doubted i thought it is fraud so i cancel my job and told that please refund my money so hacker told that ok in seven day i will refund all the money today 10 september 2020 is fifth day and told that you pay extra amount 700 this amount is gst amount
Sir i want to catch her fraud and please give my refund from frauds

I got a intrive call from this following numbers
[protected]
[protected]
[protected]

Dear,
I applied for job on your site dt.01.09.2020 (Attached) for ground staff in indigo. Then i received call from you recruiter mrs. Raj tyagi mob no. [protected]. She send me his mail id [protected]@gmail.com. I send my doc. On it. Then she say you have selected for this job. She provide me bank details name - birjesh kumar, hdfc bank, a/c no.[protected] ifsc code. Hdfc0000001 bank address: 101-104 tulsiani chambersfree press journal marg, nariman point, mumbai, maharashtra 400 021, for payment of rs.2, 500/- reg. Fee. I pay that amount (Attached). Then mob no[protected] take my online interview and demand rs.22750/- for document verification.
Kindly look at the matter and take action on your register and arrange to refund my rs.2, 500/-.
Regards
Jayant kamble
[protected]

Sir shubh ki tarah hi mera bhi same complent hai pls jld se action lijiye in log k khilaf aur hamara paisa refund krvayiye

Dear sir,

My booking reference is ifgz4f
I had suffered in the airport by not getting any exchange opened and for additional luggage by international vandhe bharat air india flight from frankfurt to mumbai and then by indigo from mumbai to madurai.

Whatever vandhe bharat luggage approved by air india, indigo put as extra luggage other than their disclaimer fraud.

And they kept asking 8000rs etc for the weight in rupees. I had in euro and no exchange counter because of corona. They kept telling they get my euro and pay by their rupees debit card.

Then in the last minute they overloaded passangers in flight and cancelled my ticket and collected 3500rs.

I suffered peakly by 3 days ground travel and got more pains by this inconvenience.

I am asking indigo to give me 50000rs
For the corona risk which they gave for travelling from mumbai to tirunelveli.

They are cheating against their terms marked in i ternary in vandhe bharat.
They are doing injustice by frauding they give rupees on their debit and get euros cash.
Then in the last minute cancelling and cheating public and charging 3500rs.
This they done on me.

For the long journey and the discomfort and pain caused, i ask 50000rs as compensation.

I keep all proof of their talk in recorded in the airport. Please do justice

I have sms on mobile for indigo ticking executive. I got mail of job comformation and training letter. For fees for security they said you have pay 8700 which refundable and i send it. Now they say for uniform 15750 to buy uniform that also half refundable. Is it fake or real.
Please reply fast.

Hi,

I have book flight from delhi to gaya for 13th sept 2020. When i book the flight its showing on their website and my ticket is confirmed. Today i received the call from indigo, they said i cant board on the flight to gaya, as this flight is coming from dubai and not open for boarding from delhi. They are forcing me to cancel my ticket as they dont have any other flight to gaya.

I am travelling from pune to delhi then delhi to gaya on same due to some family reason. I am traveling with small kid (1 year 8 months) and my wife. During this pandemic time these people are doing such kind of thing which is really very unexpected behaviour.

Also they are not ready to do the refund. If i cancel my trip they i will loose ticket fare from pune to delhi which is not with indigo.

I need help on this.

Regards,
Saurabh seth

I made a booking on 5th september for mumbai to bangalore flight. Transaction id - 68fdeaa63f[protected].

The booking was made on indigo website and payment was made using airtel payments bank. The money was deducted and i also received cash back from indigo (An offer was on) but no ticket was generated. I contacted the customer care and they have no record of any transaction.

Considering i got cash back from indigo, the payment should have reached them.

Kindly look into it and resolve the issue.

Regards

I was having flight from dubai (Dxb terminal 2 to delhi 6e22 indigo airlines on 1st sept (Scheduled dep. 2355). I had seen my laptop in waiting hall (Zone area 2) while waiting before getting in queue for check in. I was carrying laptop in my handbag and went for security check in. There i highly suspect my laptop got missed. Please check there in recording and trace for what happened. I was in green shirt and black trouser and was doing security check in last minutes. (End of all other passengers) and was in hurry. Gate for my boarding was f 4. Another thing could be if someone took my laptop in flight from my handbag when i went near toilet for drinking water. Because my hand bag was kept below my seat 19c as per flight instructions. Seat behind me cant take because he was my friend traveling with me. I found my laptop missing from my bag when i was going for security check at delhi airport for my next flight to guwahati. (6e2192). Only laptop missing from my handbag. Request you to kindly trace and find my laptop as it contained important study notes, all my past memories photographs. And many important things. I am in huge trouble and stress and it will affect my job career too. My laptop details-dell inspiron n4010 ;blue colored laptop. Pnr - ujlvrm

Aditi chauhan indigo airlines[protected] call received by this number regarding job offer at bangalore international airport as ground staff for indigo airlines with 35000 + accommodation + food + other facilities and asked to send copy of aadhar card, qualification documents and resume to [protected]@yandex.com and asked to transfer application processing charges of rs3500 for bank account number which i didnot receive. Fake fake fake job offering fraudsters. Please be careful

Pnr no: qifivp
Date of booking:22 may 2020
Cancelled on : 01june 2020

Respected sir, 
i am writing this not to blame indigo, apart asking for help. There has been a fraud with me regarding that i require help.
i had made a booking from jaipur to kolkata on 21st march 2020 through a travel agent names sj travels : ishan jolly is the owner on this travel agency. Due to some circumstances the passengers didn’t fly, and the ticket whole amount was protected in credit shell. The passenger rather booked another ticket of indigo and at the airport the indigo sales person spilt the pnr into two, the pnr’s are fww1hh, cey6uy total booking amount i paid was 68450 
firstly airline didn’t agreed to refund the amount as it was a group booking, but after making repeatedly mails, calls and other way to contact the airline they agreed to make a refund and on 19th august 2020 they made a refund for the pnr fww1hh whose amount was 26355.
after i got the information that the amount has been refunded i tried to contact the agent to kindly refund me the amount when he receives it. As i approached him for the refund, he completely denied me that he will not refund the amount and asked me to assume that amount is bad debt. I again asked him the reason, he said he has used someone’s credit card and that person has escaped (I don’t know what the fact is). He even said you make a fir against him and also i can do all things i can but he won’t refund the amount. I further asked him give the contact details of the person whose card you have used, he even denied to provide me that, in behalf he has just provide me credit card number (I don’t know that’s correct number or the fake one).
i rather asked him over the call that what should i do now?
how would i get my money back?
he said mail the airline and say them the card has been expired so provide refund in different account or keep the amount in credit shell.
as instructed by him i have mailed the indigo team saying the card has been expired.
i am ready to file a fir against him and i paid him complete amount through the bank and i have all valid proof, i even have whatsapp chat that shows i have done the booking form him.
i am writing this just to request you if you can provide me the help by any mean, i have done all i could but failed, if you think that i am not a genuine person, i can provide all proof that you say, i can provide every passengers id proof with the letter.
all need i want is if you can reverse the refunded amount and provide the refund in different bank account, and if you talk to you tech team and get the details of the card used for booking or the name of the person whose card was used or anything that can help me take out of this mess.

i am ready to provide all documents you want, i can even share the fir when i do so.
kindly also help me what all steps can i take to make things in my favour.
i am ready to do anything suggested by you team.

kindly look into this matter and help me out i would be very gratefully enough if you can solve this issue 

your’s faithfully 
nimit jain
[protected]/[protected]