IndiGo Complaints & Reviews

I had booked a flight tic on 25.12.2019 with a travel date of 17.4.2020 The tic costed me Rs 2782/- due to lock down the airline has refunded me Rs.2532/- to my Credit Shell.

PNR QQ55NR

Why am I not refunded full amount??

Reference to the attached screen shot that an amount of AED 1554 has been refunded to my bank account under the PNR YDWK4L with Transaction ID[protected] on 25th April 20.
But still not reflecting reflecting on my account.
Deepesh
[protected]

I have booked a flight through paytm on 19 th april for the journey on 04th may assuming that the lockdown ends.
Why would they not refund the money instead? This is a cheap and unprofessional business trick that indigo is putting money in the credit shell. I might not get the flight for the same cost another day. Also, they have only refunded the ticket amount but not the processing fee.

Pnr: nqbche

I would like the complete refund into my payment bucket back (Not the credit shell) as i generally don't travel in flights. As it was cheaper, i booked it. But will never again do this mistake of booking with indigo.

The airlines has not refunded the amount for cancelled flights.

From: nidhi kangle
To: indigo customer relations, [protected]@dgca. Nic.in
Cc: goindigo
Bcc:
Date: wed, 29 apr 2020 20:54:23 +0530
Subject: re: refund
You can't force me to take your shell credit. Dgca has not approved this
Shell credit program of your. Please provide the approval from dgca.

Even there is pil field against all this. I will go to the court if
Required if the amount is not refunded.

I don't agree to accept shell credit? I want refund.

Where is it written that you can take customers for ride? It should be
Customers choice to accept your offer you can't decide on your own on your
Terms.

Regards
Nidhi

On wed, 29 apr 2020, 7:22 pm indigo customer relations,
Customer. [protected]@goindigo.in wrote:

dear sir/madam,

your travel is safe with us!

with reference to your email, we would like to clarify that as per the
recent dgca circular number - av-29011/27/2020-dt, passengers may claim full
refund for the reservation booked between 25th march 2020 to 14th april
2020 to travel between 25th march 2020 to 3rd may 2020.

we have checked your pnr's and we understand that your reservation was
booked on 08th mar 20 to travel on 03rd may and 04th may 20. We have
protected the entire ticket amount in form of a credit shell (Details in
the table), which can be utilized for the same customer (S) within an year
from the date of creation. We would not be in a position to process refund
in pnr's.

s no. Pnr amount trf to credit shell date of booking date of travel
1 rfciyy 9008 8-mar-20 3-may-20
2 xltbgt 4504 8-mar-20 3-may-20
3 vf95my 7182 8-mar-20 3-may-20
4 xp72tk 4638 8-mar-20 8-may-20
5 aj91jw 9276 8-mar-20 8-may-20
6 oeg7jy 10526 8-mar-20 8-may-20

in case of any other assistance, please feel free to contact us. Stay safe!


*best regards, *


* debprateem chaudhuri*

*customer relations*
interglobe aviation limited ("indigo")
level 5 tower d global business park
m g road gurgaon haryana 122002 india

*www.goindigo.in *


on 4/29/2020, 4:38:20 pm, [protected]@gmail.com wrote:

dear sir

please arrange for the refund of the amount for cancelled flights. I don't
want shell credit

all the booking has cancelled by you hence i need the refund and not shell
credit. Please don't send me system generated mail. Flight booking for may
3 and return flights for may 8.

i have not received response from you for my earlier mails.

you can delay payment provided you pay interest on the amount for the
period of delay. Total amount is 40k.

pnr details

rfciyy
xltbgt
vf95my
xp72tk
aj91jw
oeg7jy

regards
nidhi

on sun, 19 apr 2020, 12:43 pm nidhi kangle, wrote:

dear sir,

i need the complete refund for all the pnr attached herewith. I don't
want the credit shell.

i have paid almost 40k for the return ticket. Return is on 8th may. One
of the passenger being an infant. I have need the shell credit i need only
refund.


please do the needful and confirm

regards
nidhi kangle

on sun, 19 apr 2020, 11:03 am goindigo, wrote:

use this credit shell for future bookings.




dear 6e customer,

to support the country in its fight against covid-19, and to comply with
the government regulations
— message truncated —

We have mailed to indigo customer care, nodal officers and also to appellate authority to provide cash refund. And credit shell will not be of any use to us since we are not frequent travellers who can make use of credit shell.

We have clearly told them we need money back to meet our financial needs still they are not ready to refund the cash.

Below is the response we got from indigo customer care.

Dear Customer,

Greetings!

With reference to your email, we have already shared you the derivative finding as per the directives and policies of the relevant authority.

We request your kind understanding and also request you to adhere to the same.

Thank you for communicating with us.

Best Regards,

Subhojit Das

Customer Relations
InterGlobe Aviation Limited ("IndiGo")
Level 5 Tower D Global Business Park
M G Road Gurgaon Haryana 122002 India

www.goindigo.in

Hi,
I have booked flight from amazon and the date of journey is 10th april.
But due to lockdown, the tickets got cancelled.
And according to government policy i should get the total refund but indigo has charged the airline cancellation charges and refund just a small amount.

Pnr :dnwrfx

I want the total refund as per the policy.

We are trying to follow up indigo customer care and it's more than 8 mail conversation.

We are clearly stating them we are not frequent travellers who can benefit from credit shell which indigo is providing and we wanted to travel only during those dates tickets have been booked.

We have paid the tickets through credit card. Interest against credit card is also increasing. Will indigo take responsibility for paying our credit card interest since they are delaying our full cash refund.

What kind customer service indigo is providing if customers are asking their money they have paid.

Why indigo will resist to return back customers money..

We are in need of our money back to meet our financial needs. We are asking our money back to take care of financial needs.

Please help to raise grievenace against indigo.

I have booked the tickets for my younger brothers marriage through make my trip on indigo airlines (Reference pnr:ag9grc, booking id: nf[protected]), but since airlines are only providing credit shell options, but these will not help in the current pandemic situations. I have enquired through mail but the travel agents claim airlines are not offering the refund.

Please help in this matter to refund my amount to the source account.

Regards
Viveksamuel i

I have booked the tickets for my younger brothers marriage through ease my trip on indigo airlines (Reference pnr:pl2s8d, booking id: emt[protected], but since airlines are only providing credit shell options, but these will not help in the current pandemic situations. I have enquired through mail but the travel agants claim airlines are not offering the refund.

Please help in this matter to refund my amount to the source account.

Regards
Viveksamuel i

Indigo accepted bookings for travel on 15 Apr 20, without any confirmation about lockdown. The lockdown was extended and now they are not refunding the money. They have created a shell account after deducting Rs 259 as convenience fees. I dont want to travel by indigo in future and hence want my full refund if rs 5333.

This is with reference to the flight pnr number plwehd, niqpxm and ppqn7e, dw2sfh.

We have dropped around 4- 5 mails to indigo customer care mentioning because of corona pandemic lock down flights are cancelled d and asked indigo to refund the money we have paid for flight tickets.

We have clearly explained we wanted to travel only on the specific dates we have booked tickets and we are not frequent air travellers who can benefit from credit shell or credit note option which indigo is providing.

Credit note will be of no use to us. And we need money to meet our financial needs during lock down period.

Even after we explaining all the above situations very clearly. Indigo has declined cash full refund and have generated credit shell and have mailed us. We did mention to indigo that we need proper solution to our concerns and refund our money back or else we will be raising consumer complaint.

But we didnt get any mail reply from indigo for the same but rather than indigo has sent credit shell

Respected sir /madam
With due respect i would like to inform that i have taken 6 ticket on april 26 from delhi to kochi.in indigo air lines and i have received massage from the agency mentioned that your flight is cancelled. I talked to the customer care regarding refund and they denied to give the amount and there airlines rules is that amount is credited in my pnr and i can use it in 1yrs if i planned trip with in 1yr sir/madam i m a salaried person i cannot planned with in 1yrs and i can't get leave also from company the whole amount i have to loss also and these whole things i talked with the airlines then also they refused to give back the amount and i talked for cancellations they r asking 3000 per head for passengers that's mean i have taken 6ticket for rs29000and i will receive only 10000rs only govt rules is that full amount without deduction should be returned to the customer and i can't understand what's problem with these airlines if the company is loss then it s not my fault the amount must be returned to me i have given the payment from my salary why i should suffer and one another ticket also i cancelled with vistara airlines they return ed full amount without any deductions and why indigo air lines cannot so plz help me to take the amount from indigo airlines i attaching ticket with these email
Thanking you
From saju
My mail id is [protected]@yahoo.com

Am deepa jolly vadakkumpadam b ooked flight from malta to cochi and payed 49500 indian money. Thereafter the corona incidence came and i cancelled my flight and they took half of the money from me. They are going to refund only 17624 indian money and this is redicules act infront of me. If they are not going to refund my half of the money i will put forward with police complaint

This is in regards to my flight from ixc-pnq, on 08th may with indigo airlines.

I stay in pune and i was suppose to travel from mumbai central to amritsar via train on 28th april with my father but indian railways have cancelled those booking and did a complete refund.

Since i won't be going to punjab there's no way that i could board my flight from amritsar (Ixc) to travel back to pune (Pnq)

Hence i wanted to cancel my flight and get a refund. But indigo is not ready to do a complete refund. Asking me to book tickets for a later date or reschedule the flight and pay the flight difference or the cancellation charges. But i don't have any plans to travel and i can't be forcefully making plans and due to this pandemic future is uncertain and i don't want to risk my life by traveling.

Hi team,

I booked flight ticket through happyeasygo agency on 27th march 2020 for 15th april 2020 from bangalore to lucknow, but cancelled because of covid19 national wide curfew. I got notification from the indigo airline that the refunding has been proceeded, but nothing is done by the agency so far.
I tried whatever i can but there is no response from the happyeasygo agency and indigo agency.

Booking id:[protected]
Pnr: qq1l5e
Name: noorul haque

I would like to request to transfer the refund amount of money to the same payment mode that is my account.

Thanks & regards,
Noorul haque

PNR: LBDDPB,
On 12 November 2019, I had made a booking for Indigo Flight for 31 March 2020 The cost was Rs 34K approx.
The flight was cancelled.
Company refuses to refund the amount instead they asking to reschedule within 1 year.
Customer care personnel are reluctant to hear/resolve the issue.
I think Indigo is cheating with the customers.
DGCA should take strict action against this SCAM.
A PIL was also filed at supreme court demandind full refund.
I request you to refund the amount without any further harassment of the customers.

I made few booking, pnr : fjgexj, ki524z, this two pnrs travel date is 08apr20 - 05may20.. Total 4 passenger. Amount paid approximately 16000/- per person. Flight cancelled due to covid. I requested airline for refund. They said they can give credit shell for future travel within 1 year. And they said for new travel date if there is any fare difference i have to pay... The new fare for the same itinerary is around 30000/- almost double than what i paid.. This is totally unfair... I want full refund, please take necessary action. Thank you

I am a journalist with daily loksatta & and had booked two tickets from hyderabad to delhi for april 30, 2020. (Pnr/booking ref.: jegv2v)

I requested indigo airlines to arrange full reimbursement of ticketed amount of rs.6, 578.00. They are declining. Their argument is that the amount is in credit shell and can be used in next travel. This is not fair. I do not have any plans in near future, so i need the money.

The replies from them are in trailing mails.

I went through guidelines of ministry of civil aviation that asks for full refund.

Hence i request you to please advise indigo airlines for full repayment

Thanks and warm regards

Atul deulgaonkar
‘chandramauli’,
Saraswati colony,
Latur 413531
Phone +[protected]

Sir,
I had booked a flight ticket, the journey date of which is 29 03 20.
Emt 72312567
Airlines pnr - kfwdwv
(Indigo).
Tvm to mangalore.
The fight had been cancelled by the co due to natl lock down.
As per your message, it was mentioned that, credit will be given in a future date. Actually i already reached mangalore thru other modes and no need of the credit and requests for the refund.
So once i again request you to make arrangements for the refund.
Regards,
Yours truly,
Harikumar k.

This is to certify that kuldeep naupada currently he/she is drawing monthly salary (Inr) as per
Following breakup.
Salary structure amount
Basic pay 26, 900
House rent 7000
Other perquisites, if any 2, 900
Gross salary 36, 800
Deductions (Pf) 2, 500
Income tax (Tds to deducted) 4, 842
Total 29, 458
Net payable salary 29, 458
(In words) twenty nine thousand four hundred fifty eight
For and on behalf of (Airport authority of india)
Proportionate portion of emoluments to be paid annually on a later date may not be included in
Monthly salary certificate.
Flexi/variable allowance, if any, shown should be elaborated and the minimum assured allowance to
Be paid may only be reflected and not the maximum possible allowance.
Best regards
Sanjay s.
Senior vice president & group head (Human resource)
Indigo airlines india ltd.