IndiGo Complaints & Reviews

Have booked flights via makemytrip in indigo airlines with pnr# wcu5vr and vl6m9t dated for march 29 and 30 between chennai and hyderabad.

Due to corona outbreak, all flights and trains are cancelled, hence indigo should refund back my amount to my original payment method, instead indigo is asking for cancellation fees or its giving the option to hold our money in credit shell and they are forcing us to use that money for future bookings until sep 30, that too for the same passenger names.

My reason for travel is no more and come they are expecting the same person (Earlier booking made) should utilize that credit shell wallet before sep 30 or it will expire.

I would request the concerned authority to take some necessary action and refund our amount back.

Did government informed indigo to hold our money in credit shell?

Hi, this is with regards to cancellation of indigo flight of our booking from mumbai to goa (To &fro), due to current lockdown until 14 april. The indigo team has refused to give refund for my cancelled tickets of 9 april and 12 april and instead providing credit shell which has to be used by 30 sep with same passengers. Now in this lockdown situation how can one expects that he /she would be able to take leave again within 5 months period. My tickets details are booking id - nf[protected] pnr - ypcurx
& booking id nf[protected]
Pnr - chqmsm. Request you to please look into this

Sir
I cancel my air booking from guwahati to gorakhpur after receiving a mail from indigo as your flight has been cancelled due to corona virus. So please revert my full payment of booking at the earliest. I received a mail for deduction of 14000 is not valid. Because the flight cancelled due to corona virus.
Please refund full fair.
Thanks

Pnr-wnthjk
Due to complete shut down for next 21 days i. E. Till 15.04.2020, i have cancle booking schedule on 03.04.2020 from nagpur to mumbai. Company has deducted huge amount towards cancellation which is against government guidelines. Please therefore looked into and refund entire booking amount.in case i have not received full refund i may require to take this matter with appropriate authority including govt. Of india.

Hi a lady called mahi khan as hr phno[protected] and a person called hr - [protected] verification dept [protected], indigo head - [protected], niharika hr -[protected]
This lady called mahi told me to deposit 2600 rs security deposit for groundstaff job in kial airport she took money and she's nt replying she tld it as refundable amount i[censored] selected r nt the money will be refunded she tld u hv paid proofs nd all call record wit me and she told il b called to 2nd round at airport but she's a fraud she cheated me i want my money refunded to my account and olx to take strict action on them il put all the numbers and is of the big group of cheaters under name indigo airlines in olx the number named indigo head wn i called her for refund she tld mahi s on leave and she demanded 16000 rs fr uniform and all within 1hour of time i was depressed and what i askd refund til u pay money ul nt get ty r telling i request olx to take action and refund my money

Indigo airlines has recently cancelled all flights due to covid-19 outbreak as per government regulations. After cancellation, they are not providing option to credit amount to back accounts. They are charging cancellation fee of 3000 per person per sector. I paid 29k for tickets and now i am getting only 3500 as refund. This is cheating.

In their site, it clearly says that if cancellation is due to gov regulations, they will return full amount.

https://www.goindigo.in/travel-information/en/flight-delays-cancellations.en-5bd...⇄

Sir, on 17 march 2020 i have very important meeting on royal enfield hq office chennai but due to corona virus it is postponed...
I book a flight from indore to chennai on 16 march and return ticket on 19 march...
According to govt order flight ticket cancellation will be refunded but indigo airlines didnt do that.. Plz help..
Aashish jain contact no. [protected]
I want my money back. They neither receving call...

Hi forum,
Here with adding the email complaint raised with indigo on 20.3.2020 for total refund request.. Which is yet to be acknowledged and looked into. Kindly help taking up the matter and help is requested...
*
Dear indigo!
I cancelled the ticket with pnr numbers as mngqyn & scmyyr and only rs. 3231 was refunded.
Scmyyr : rs.7, 876.00 was deducted and a refund of 1659 given and for
Mngqyn : rs.6, 500.00 was deducted and a refund of 1572 given.

Given the panic and concern on covid19, we are unable to proceed with the travels owing to the fear of virus.

In the event of covid19 pandemic, as per announced policy by dgca, we want to ask indigo why this amount was held. Kindly look into the matter and initiate the full amount of refund.

Looking forward for a reply in regards.

Allam bala showry
+91 [protected]

I cancel my flight ticket and supposedly to refund the amount of Ra.5000 in my indigo wallet but not yet refund. And not in my wallet or in my bank account can you please check through it

To team indigo,
This is kosha majithiya pnr - xjrhmz travelled from calicut to ahmedabad via bombay in 6e 399 and 6e 215. This is to report a complaint about my luggage being broken on arrival to ahmedabad. I would want indigo to look into it and compemsate for the same. This is highly unacceptable on the part of airline and needs to be resolved soon.

Ticket was booked through yatra.com. Travel was april 25th (Return) from dehradun. Since india hikes cancelled the trek. Indigo ticket was cancelled on 24th mar and the cancellation charges of rs, 3000 have been deducted. When asked indigo saying to speak to yatra. But there is no yatra support no. Have written to the support and to the ceo. No reply. Please help us in this covid situation

I got a mail that the flight was cancelled but it was worng information from indigo airlines the flight was not cancelled and because of their wrong information I missed my flight because of worng mail I want reschedule or refund please help me i have submitted the screen shot of message and mail which I have received from indigo airlines please slove the problem and refund

We had our travel plan for 7th to 12th april to portblair from delhi. We booked air india flight for 7th april from delhi to port blair and booked indigo flight from port blair to delhi for 12th april.
Due to unfortunate situation globally air india cancelled our flight. Request indigo to also provide us full refund on our return flight booked with indigo as inward flight is already cancelled.
Below are the pnr for 3 tickets booked with indigo:

1. Dwc4xh - chanchal bhasin
2. Beklwv - gagan bhasin
3. Addi2v - roohi grover

Since domestic travel is ban. Still they are giving answer "we are operational"

I booked my tickets with indigo airlines on thursday, the 19 march and my travel was on saturday, the flight was cancelled on saturday and then it was rescheduled for sunday, again on sunday indigo airlines cancelled the flight and then i rescheduled it for monday. But as government announced full lockdown. I had to cancel monday flight myself, which i did monday morning itself 4 hrs before the departure of flight.

Indigo airlines is claiming that i have to bear the penalty and hence they deducted 3000rs because i cancelled the flight. But i just followed the government orders. I explained them full scenario even then they were adamant to refund the whole amount.

I want my full refund. Why should i bear any loss when i was just following what government said?

Please look into this and i request you to resolve my matter asap.

On 22 march i was booking flight for 4 adults from kolkata to chandigarh scheduled at 4 april in mobile app. I had made a payment through upi of rs. 13, 704 at 2:40 pm. Amount was deducted from my account but the ticket was not booked. Kindly please refund my amount as soon as possible.
Upi id - [protected]@okhdfcbank
Phone no - [protected]
Email - [protected]@gmail.com

I just cancelled my trip and got the cancellation confirmations from indigo airlines that the cancellation charges are rs.1410/- (Pnr: enrlmx) and rs. 1388/- (Pnr: yfkk3f).

Please clarify the following

1.

Was my ticket a non-refundable one?

2.

I was forced to cancel my outward trip on 30th march 2020 as all the flights have been barred by the government of india due to covid-19 (Corona virus) issue and, therefore, it is obvious that indigo airlines cannot operate that flight on 30th march 2020 and will have to cancel it (Although i am yet to receive any explicit notification from indigo airlines).

Then it is unfair to deduct rs.1410/- for the bom-blr flight (6e 236 with pnr enrlmx).

Thanks.

Dr. Venkatachari parthasarathy

I have booked flight ticket on dated 27.03.20 flight cancled due to covid19so 8 cancle the ticket but decuted 3300 rs so i requested to please return my whole money
Ticket details
Your ahmedabad - prayagraj flight is confirmed. Your trip id is[protected]. Please use this trip id for any communication with us.

Ahmedabad → prayagraj
6e-962
Pnr: hgzpyf
Fri, 27 mar 2020
07:00 — 12:20

I am suffering from throat infection plus Hydeabad is locked down till 31st March. Want to get full refund based on my health and PM advisory for self quarantined. images are attached. I have send email directly to the spicejet customer care and direct message from twitter but no response so far.

My flight is on 6th April 2020 to delhi where both the places are in lockdown state. Looking for cancellation full refund.

Please look into this matter.

Thanks,
Monika Vishnoi

Dear sir,
as per reference IGAIJIHEY9 dated 23/03/20 payment shows success ans deducted from account but pnr/ticket not generated .please help me.

asheesh
[protected]
ashuluvdashing.[protected]@gmail.com

My flights were booked for 23rd-mar-2020 from chandigarh to varanasi and return was on 27th-mar-2020, since punjab is lockdown to prevent the spread of covid19 this airline still wants me to come to airport and board my flights as they are not providing any refunds since the situation will be unknown till march 31 i dont want to travel but indigo policies you can cancel the tickets and they will deduct cancellation charges and etc and will refund the remaining amount which is almost nothing. Why i am not eligible for a full refund when i m supporting india at this stage. It seems they still want to do business when our country is facing complete lockdown, no one in the govt is bothered about this.
Here is the chat transcript of indigo airlines.

Amit dubeyi am unable to connect to customer service numbers regarding my flight cancellation

Chat started
Fahad ajaz joined the chat

Fahad ajazgood afternoon mr dubey, i apologise for the inconvenience caused to you.

Please let me know how can i be of any assistance?
Amit dubeywhy cant i call your customer care

Also since delhi is lockdown

Will i be able to get my full refund

Fahad ajazactually we have alot of queries related to current situation that is why we have a lot of calls going on

Can you help me with the pnr?
Amit dubeysure

Iigjym

Hello

U there?

Fahad ajazyes sir

Allow me sometime till i getback to u
Amit dubeyo

Ok

Fahad ajazyour pnr has been retrieved

How may i assist you with the same

?
Amit dubeyas delhi is lockdown

I will not be able to go to my destination

And as per the announcement issued yesterday airport will be closed as well till 31st mar

So i need a full refund on my ticket

Fahad ajazdear amit dubey, i would like to inform you that the cancellation can be done any time till 2 hours prior to the scheduled departure timing.

If you are cancelling the flight within the 3 days of the date of travel the cancellation charges will be 3500 inr per passenger per flight.

If you are cancelling the flight anytime till 3 days prior to the date of departure, then the cancellation charges will be 3000 inr per passenger per flight.

Convenience fee is non refundable
Amit dubeyso how much i get if i cancel my ticket

Fahad ajaz817/- inr
Amit dubeywhy when delhi is llockdown

Are you still operational

?

Fahad ajazyes sir we are operatinhg the flight
Amit dubeyfine reschedule to 3rd june

As i was told reschedule will not cost me anything

You people still want us to come out from home even when complete lockdown is initiated in india

Throughout the country its lockdown

But indigo still wants us to come out from home

Fahad ajazsir i sincerely apologise any inconvenience caused

Dear amit dubey, i would like to inform you that as a one time good will gesture and one time exception under corona virus outbreak we can provide rescheduling charges waiver. However after rescheduling, request you not to use the pnr for future reference. Also convenience fees will be non-refundable.
Further i would like to inform you that rescheduling can be done anytime till 2 hrs prior to scheduled departure time for domestic flights and anytime till 4 hrs prior to departure time for international flight under consideration of corona virus and flight must be after 72 hrs from departure time. This is only applicable for flights between
12th march to 31st march only and passenger needs to pay applicable fare difference
Amit dubeyi dont want to travel but your wrost policies

Worst and pathetic policies and i wil never book with indigo since vistara gave me a full refund

Fahad ajazi sincerely apologise sir but if you want to reschedule to any date we will give you a change fee waived however the fare difference will be applicable
Amit dubeydo it on 3rd june then

Fahad ajaz left the chat
Chat rated bad
Comment submitted
Amit dubeyhello

Anyone there

Avreen maria joseph air joined the chat

Avreen maria joseph airgood after noon, how can we help you
Amit dubeyhi

Your previous agent left this chat abruptly

Without even providing me any solution

Avreen maria joseph airdear sir for changing the flight to 3rd jun, you can try our website for changing it.
Amit dubeywill i have to pay anything

?

Avreen maria joseph airyes sir. Around 4, 573/- inr
Amit dubeywhy

Delhi is lockdown

I cant travel

And you will charge me for rescheduling

Great

Avreen maria joseph airthank for chatting with us.
Chat ended