IndiGo Complaints & Reviews

I had placed a cancellation request on 19th jan-2020 for 2 passengers.
As per the conversation on 19th jan, i had i was supposed to get a refund on my credit card within 5 working days as i had done the booking on indigo website.

Its 22 feb-2020 today and i have not yet received the refund in my card. I had called the customer care multiple number of times.

Every time i call i received a different reason from different agents for the amount not being refunded the latest reasons (Being 4 weeks for the refund to process and a gateway migration that has been happening for over a month!!!

Another 4 weeks means 2 months for a cancellation refund, which is not acceptable.

Will seek you look into the matter at the earliest and process the refund asap.

I have got a call from indigo I'm shortlisted for ground staff in airport in chaudhary Charan international airport according to their process I have completed my online and phonic interview they are charging money for further process and saying that it's refundable and given me an offer letter also same as others have pasted plz help me for further queries what should I do......

I have booked round way airticket of indigo flight 6e-6314 from kolkata to jaipur and jaipur to kolkata with pnr nwtk5u. My return journey from jaipur to kolkata is on 20.02.2020 but i want it to reschedule on 01.03.2020. But my mistake i have rescheduled the journey on the previous schedule date 20.02.2020 without any change in flight and date. The airline has charged me rs 5741for it. Since the date and flight has not changed so i was expecting that the indigo will not charge me for the change of flight and date in next processing. But to my surprise airline has again charged me for rescheduling on 01.03.2020 on flight 6e6155 with rs 3179.
It is a unethical and fraudulent practices. My contention is that airline should charged me for 01.03.2020 rather than 20.02.2020 as i didn't change flight and date. I request kindly ask flight to refund me the amount as they have charged it wrongly.

Sir i was traveling from indigo flight 6e2128 on[protected] from kolkata to portblair time 7.15am pnr no. Idqtmy
I put 2 baggage in counterbut in portblair i got only one bagmy one bag is lost
And on 15/02/20 i got my bag in portblair airport in a very bad condition it was of no use (Photo attached)
Kindly pay back my bag charge 1950/-
Worst service done by indigo

Date of the incident: 26th jan 2020
I, anupam sarkar booked my employees ticket mr. Bijoy biswas and ranakanth 's tickets on 26th jan 2020, i received a message from indigo that if i change my date from 26th jan 2020 to 28th jan 2020 then the passenger would be able to get a voucher of 3400/- discount which they would be able to use it in their next flight. However, i was following up with the customer care of indigo for the voucher...

Hello, we had booked flight to KL, Malaysia from Pune, India using makemytrip.com. Here are details:
PNR : FWVQKE
Date of travel: 2-Feb-2020 (11:55 pm)

We got a connecting flight from Bangalore with layover time of about 3 hours. But on 2-Feb @ 6 pm we received message which said layover time is more than 19hours and that we will be reaching KL on 4th Feb 2 AM instead of 3rd Feb 10:30 AM. There was no prior intimation and no time left for us to make alternate arrangement. We had a 4 year kid who had to be at airport for 19 hours.
We pleaded with customer care, then Pune counter and then bangalore reservation desk - they simply said they cant help and cant provide any alternate arrangement not even stay/food expenses.
We ended loosing one important day at the KL, where we were paying Rs 16000 for a night.

Worst service.

Sir i was travelled vide pnr no qgrhtc from ahmedabad to jaipur on 21 dec 2019 alongwith my dependents... My boarding passes was lost... Due to this i was applied for traveling certificate and payment rs 600/- was done successful on 08 feb... Till now on 18 feb 2020... No any travel certificate issued by indigo authority's...
Plz intimate what i can do...

Regards

-hi late week i got a call & mail from indigo airline (Call from sneha arora ([protected]) & mail from igo. [protected]@gmail.com regards rahul sharma and indigo 2. Pngairline air [protected]@[protected] indigo airline hr administration. Today i got a mail from same mail id that mentioned as training letter to join the training from 19/02/2020-06/03/2020. They told me in the mail & call first i need to pay amount for the training and the amount will be refuned after 35 days.

Hi,
My name is sujeevan Kumar I got a call from Airport authority of india. He said complete the online test after that I payed online registration fees. nearly I paid 1, 30, 000 still now.
For dresscode, bond, training, transport, visitor pass. including GST for my amount they said its refundable when you got joined. I received a offer letter and training letter in this month they said me due to some issue ur joining date...

Hi,
My is sujeevan Kumar I got a call from Airport authority of india. He said complete the online line test after that I payed online registration frees.. nearly I paid 1, 30, 000 still now.
For dresscode, bond, training, transport, visitor pass. including GST for my amount they said its refundable when you got joined. I received a offer letter and training letter in this month they said me due to some issue ur joining date...

Hi,
On 11.02.2020 i got a call from this ([protected]) number, the woman on the other side (Name isha) claimed that she is calling from indigo airlines regarding job vacancy for ground staff and asked me if i was interested in the job to which i replied yes. She therefore explained me about the job (Ticketing, 10 to 5), salary[protected] and pick and drop policy of the comapay which seemed legit. Afterwards she told me to send identity and qualification documents to a whatsapp number ([protected]) or to email it to id. [protected]@rediffmail.com. And thereafter asked to pay 2100 inr as registration fee within a stipulated time, to all of which i agreed. She also mentioned various payment portals namely google pay, net banking and paytm. Later she asked about my father's occupation and also said that a peson will call form airpot authority of india to for verification.in the evening i sent my documents to the above given number. Next day she sent me the details of the account in which i had to send the money. Later i got another call, this time a man. He said that call was for verification and asked by what time will i be able to pay the registration amount. Later he called again and asked for my blood type. Thereafter they called me several times for payment processes which seemed absurd. Moreover it was disturbing as i was at work. Smelling deciet, i decided not to go foreward with this job offer. On 12.02.2020, evening, around 7:30, the man called again and asked why haven't i sent the amount. I replied due to some personal problems i won't go for the job. He said 'ok' and hung up. Today morning (13.02.2020) at 9:53 the woman called again and asked why i didn't send the money. I replied i didn't want to. She said that the job id is already created so i should pay the amount. I said that i'm no more interested because i am convinced that it is fraud. She then threatened me saying as i have wasted company's precious time my documents will be black listsd for 5 years and also the company will take legal actions against me. And that i will now have to pay 40, 000 inr as a penalty for wasting company's time and that i should visit the nearest police station to collect the notice. She also sent a message stating "this message is a written warning to you that company is taking legal action against as you have wasted company's time in a result your documents will be blacklisted from civil ratio and pay 40, 000/- as panelty and visit your nearest police station to collect legal notice".
I'm now aware that i have pissed the lady.
I just want know whether i should be worried or not.
I am certain that all of it is a scam and that woman isha is a fraud. Still i need assurance. Please help.

Hello team it's complaint about fake job offer related indigo. Yesterday i got a message : apply in airport ground staff, high salary, contact to hr - nisha-[protected], apply now hindi language only.. This type of message then i called to her she said to me please provide your documents as adhar card and graduation marksheet and resume also then she said to me you are selected for supervisor for grond staff and your sallary will be 32, 500 then she sent me job application form on my what's app number and she said me please submit your registration fees of 2550 rupees and she told me this amount will refund after joining in 10 days... I'm very frustrated please help me and now i got many times otp number as logo showing indigo. Please clarify this issue and provide me my money back..

My name is mahendra sir company side of calls come to the my phone 2interviews completed
I am paying full amount 45000

Mail i'd in letters received so
This is conform are fake
So please help sir
Iam paying the indigo account
So please help me sir
Any job opportunities
Or
My amount refund the my account sir
Please help sir
Please help me sir
Please help me sir

My name is krishnanjali s v. I had applied for a job in indigo airline. One from the hr department of indigo contacted me and say me that there are three rounds of interview one aptitude test second is telephonic amd third is face to face. I had completed 2 rounds and i am passed. Two days ago i got a mail which saying that i am selected amd i have an interview at trivndrum international airport on 04th april 2020. I want to know the invitation letter for interview from indigo is genuine or fake??

I am ramu kumar prajapati from india now currently working in kuwait and my flight 28 january delhi to kuwait
My flight number 6e1759
My boarding pass-[protected]
And my bag is missing right now i don't find my bag and i complain nas services then he told indigo employee is not giving any response.
Please sir suggest name what i do..
My bag in side my some importantcertificate and document.
Please consider my complain
Contact +[protected] what's app and direct number...
Thank you

Wheel chair denied by staff for senior citizan age 88 years. Flight 6e-135. Pnr-pf6jgf.

Staff at booking window said that there are 4 wheel chairs and all booked already. So passanger must have to go on foot with his baggage.

During departure time when airline's staff could not provide proper help/assistance/guide to old/needy passangers then how one can say that air traveller is safe for new born to old persons.

Many times i travelled by indigo/goair/airindia/jet air but no advance booking for wheel chair is required.

But such non cooprative attitude is experiened for the first time.

Pl look into the matter and try to provide proper assistance.

Hello,

I am a passenger of indigo airlines flight number 6e16 from istanbul
To delhi. I was seat 15f and i arrive about 02;45 am 07/02/2020. When
I come to the passport control i realised that my wallet was not with
Me. Immediately i ask to indigo personnels to check the plane but they
Didn't find. I have to leave the airport because i have another flight
To chennai.
I believe my wallet...

Dear Manager,

About reference number is OMN56X.

I´m afraid Indigo.com is not getting the seriousness of the situation . There´s a pandemic risk brought by the coronavirus outbrake not only in China, but globally. India included!

In the words of the World Health Organization, broght by this statement:

"The Committee’s role is to give advice to the Director-General, who makes the final decision on the determination of a Public Health Emergency of International Concern (PHEIC). The Committee also provides public health advice or suggests formal Temporary Recommendations as appropriate. "

"The Committee does not recommend any travel or trade restriction based on the current information available. "

To all countries

It is expected that further international exportation of cases may appear in any country. Thus, all countries should be prepared for containment, including active surveillance, early detection, isolation and case management, contact tracing and prevention of onward spread of 2019-nCoVinfection, and to share full data with WHO."

https://www.who.int/news-room/detail/[protected]statement-on-the-second-meeting-...⇄

I´m pretty sure our specific request fits to a " exceptional circumstance, caused by an epidemic " case, as seen in your own Travel advisory image in attached.

Does Indigo.com realizes that we saw ourselves obligated to renounce our travel plans completely??

Besides, Indigo.com. should highly consider a different approach on our case, if you don´t wish to be poorly avaluated and assessed as company that ISN´T ADRESSISSING this whole situation properly.

Again, that´s not a usual refund request, but a huge Force Majeure Problem.

Therefore, and again, we kindly ask the management about the possibility of getting total refund on this booking fee . Be reasonable!

regards

Yandra

Dear sir,
My wife and i made two bookings from london, uk 1. Oiwwkw and 2. Lko-ccu-dac pnr : cdq4kv.

We arrived by biman bangladesh airlines via dhaka to kolkata on 18december and stayed at the lalit great eastern hotel from 18-21 december.
On the 21st december, our flight from kolkata to lucknow was cancelled (Please see below), for no faults of ours and, our entire holiday plan in india from 21-28 december had to be abandoned. We could not avail our onward journey to lucknow on 21 december and hence the subsequent return flight to dhaka enroute indigo flt lko-ccu-dac on 28 december 2019. We could not stay in lalit great eastern either for an extra night or two.
We were forced to buy our return to dhaka flight on the 21st december via regent airlines at a hugely exaggerated price of inr 26000/- (We can produce the tickets and receipts).

We are now back in london and as a valued customer of indigo, would request you to look into the great inconvenience created for us by indigo's cancellation of our scheduled flight on the 21st december.
The refunds made by indigo for the cancelled kolkata - lucknow flight[protected] and the un-availed luknow - kolkata-dhaka flight[protected] is small, unreasonable and unacceptable in view of the cancelled india trip and the money spent on the unscheduled journey back to dhaka.
Please do advise before we take legal advice for our grievance.
Yours sincerely,
Dr. Hasanat husain and mrs. Shahida husain
32 woodland way, woodford, essex ig8 0qq, uk
Email : dr. [protected]@yahoo.co. Uk.
...

Dear indigo customer,

Your currently booked indigo flight is mentioned below. We regret to inform you, flight 6e-6156 kolkata lucknow, pnr oiwwkw has been cancelled.

Indigo flight (S)
Flightnumber from to deparuture date arrival date
6e-6156 kolkata lucknow[protected],[protected], 1655
We deeply regret the inconvenience caused and look forward to serving you on board.

Yours sincerely,
Indigo customer relations

Sir mera name mohini sharma h mene online vacancy ke liye applied kiya tha then mujhe indigo ki taraf se job offer aaya jo 25000 ka tha then ek amplitude text liya uska payment karwaya 2300 then telephonic interview ke liye 7900 submit karaye sir i want my money back sir plz help me sir ka name jaidev das tha or ek ma'am ka name komal sharma or chiran jeet tha sir app aase frnd ke liye koi action q ni lete sir me ek garib family se belong karti hu or meri ma pa ki khoon pasine ki kamai thi or koi aase scam karke kese le shakta h