IndiGo — Failed transaction, no ticket no money back | |||||
I booked a ticket from indigo on 9th dec. Payment deducted from my account and ticket didn't got booked. I got an automated email with transaction id, amount and below comments : "in case your reservation does not go through and your account gets charged, the amount will be automatically reversed in 3-4 working days. To track the status of the reversal, you may quote the transaction id mentioned above." Now i waited for the reversal. When tried calling, customer care number says it is busy and no automated caller, just like it is a personal number being used. Finally on 12th dec i was able to speak to customer care. Now after call the required details, they says we will get it confirm from the concerned team and give us a call again. I contacted them again. Now they say, i need to wait for 3-5 days so that the back-end team can confirm if they have the amount or not. The ticket prices are getting high day by day and my money is blocked with them and still no confirmation on what is happening and whether i will get the money back or not and if yes then when and how. Initially they say that i will get it automatically and now no confirmation after contacting as well is sign of pathetic service. Chat started 6e chat Need help? Talk to us. T&c apply, for details click on https://content.goindigo.in/Corporate/Terms-for-chat Amit Hi Tba joined the chat Tba Welcome to indigo, how may i assist you? Amit Hi This is regarding failed transaction Tba One moment sir Amit Ok Pnr : ud6bvg Transaction id: 8c0e0a3baeb[protected] for inr 3908.00. Bank name : andhra bank Card type : rupay Tba Please confirm me the name of the passenger once Amit Santosh bhargav Card number starting 4 digits : 6079 Last four digit : 8121 Tba Please give us 3-5 working days time. Amit Regarding what Yesterday i called, they told me its not confirmed yet, whether the amnt is with indigo Tba We are investigating on the deducted money Amit Ok Tba Whether it has reched indigo or not Amit For that 3-5 days is not okay for me That's a very bad service Tba Have you check this with your bank Amit Indigo is a brand Yes Its not there in my account I have the statement of the bank It only shows deducted And doesn't have any return entry Neither i have the ticket booked Ticket price also reached high now Tba You may go ahead and make a fresh booking on the mean time We will try and refund your money after investigating Amit Ear mr amit chhabra, Kindly note the indigo transaction id below for your reference. Transaction id: 8c0e0a3baeb[protected] for inr 3908.00. In case your reservation does not go through and your account gets charged, the amount will be automatically reversed in 3-4 working days. To track the status of the reversal, you may quote the transaction id mentioned above. This is an auto generated email. Please do not reply to it. This is your auto email Ear mr amit chhabra, Kindly note the indigo transaction id below for your reference. Transaction id: 8c0e0a3baeb[protected] for inr 3908.00. In case your reservation does not go through and your account gets charged, the amount will be automatically reversed in 3-4 working days. To track the status of the reversal, you may quote the transaction id mentioned above. This is an auto generated email. Please do not reply to it. This is your auto email Dear mr amit chhabra, Kindly note the indigo transaction id below for your reference. Transaction id: 8c0e0a3baeb[protected] for inr 3908.00. In case your reservation does not go through and your account gets charged, the amount will be automatically reversed in 3-4 working days. To track the status of the reversal, you may quote the transaction id mentioned above. This is an auto generated email. Please do not reply to it. You are clearly saying. I do not need to do anything Tba left the chat Amit And in case of failed transaction i will get the money back. Chat rated bad Comment submitted Was this information helpful? | |||||
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