Individual — book: I am complaining about non delivery

Address:

DIRECETORATE OF FIELD PUBLICITY, REGIONAL OFFICE, GOVT.OF INDIA, MARGARET SYIEM BUILDING, NONGTHYMAI, SHILLONG-14, East Khasi Hills, Meghalaya, 793014

I received an sms from ecomexpress saying that delivery person with mobile no. [protected] was out for delivery. But till 6 pm i was in the office waiting for the delivery person but he never turn up nor given any call. Around 6.21 pm i received another sms saying that the product was not deliver due to incorrect address and the product was returned. The reason given for non delivery is absolutely false because the address given for delivery is located in a very prominent place and it is a central government office and a huge sign board is prominently display just infront of the building.

The only issue is with the delivery person or the ecomexpress staff here in shillong. It appears to me those staff member working in the org. Are not sincere in their works. My product was prepaid and till today i am yet to received my money back from the one who supply the book. This is ridiculous and not acceptable to have such an attitude from ecomexpress company.