Individual — product completely damaged in transport

Address:

412105

Dear Team,
I am raising this complaint against VRL Logistics Limited for delivering me damaged product.I lost Rs.48144/- till now which were borrowed from friends to start small packaging business. I also lost two consignments of Rs. 20, 000/-

Every part of the product is damaged as you can see in the attached file. Some parts are broken and separated from original machine.
People I contacted till now : [protected](Nirav, Ahmedabad), [protected] & [protected](Pune, Chakan office). I have written mail to HEAD office but no reponse recived till date. Attached the email copy.

I have already lost my valuable time by contacting them multiple times but no response received.

Sir, In todays online shopping market, I have seen best services provided by many companies-even they take care of product of Rs. 100 and keep customers happy. Whereas I got such worst experience with these people where I borrowed money from others.

Please help me on getting new machine/refund so that I can initiate my start up.

I have attached billing details and other docs in this transaction.

Thanks
Vikas