Individual — refund not received

Address:560072

On 21st of september 2017, airindia confirmed cancellation of my ticket and sent an email promising refund of rs.470300/ in 8-10 working days. But, even after 25 working days i do not see the amount credited to my bank. I am in europe and having difficulty to lead life without this money. I have been requesting ecommerce to provide me 'refund transaction slip' so that i can check with my bank. But, ecommerce is ignorant of this.

Email from airindia on cancellation and refund below


From: [protected]@airindia.in
Sent: thursday, september 21, 2017 3:06 pm
To: charan satyanarayana
Subject: air india - booking cancellation confirmation - aibe34853920

* you are receiving this mail from an external source *



Your reservation has been cancelled. Details of the cancelled reservation are shown below.
Your refund will be credited in a week's time.

Your reservation

Web reference aibe34853920
Status cancelled

Refund

Total refunded dkk -4703, 00

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PNR-[protected]
Booking date[protected]
Cancel date[protected]
Date of journey[protected]
6 days over but not refunded my cancel amount (1480/-)

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    Bangalore North, Karnataka
    India
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