Indus Motors — Regarding purchase of new car

I have recently purchased Alto800 from your Thevara showroom in ernakulam. I have some complaints regarding that. We made the full payment on 26th sep but the car was given to us only on 10th oct. There was sand on the mats when it was handed over but we noticed that only after reaching home. The car had run 60kms before handing over. Wonder how? Even it's to the RT office and back how come it came to 60kms? Rs.500 was collected from us as fastag amount but only ₹200 is there in my account. I had not checked it earlier and we have not taken the car out of ernakulam as we have not received the RC book .Noticed it only today when I tried to log in by using a link sent by federal bank. The insurance amount as per the amount given by the executive (Anu kuttan) is ₹18424 but in our policy certificate it's ₹17051. Please clarify.