Indusind Bank — MERCHANT SERVICES - IGL ( Indraprastha Gas Services ) , New Delhi

Address:	New Delhi, Delhi, 110046
Website:	www.iglonline.net

Dear Bank

Kindly Look Into The Matter On Immediate Basis With Desired Action Against
IGL, New Delhi .

The Complaint is " Violation of RBI ( Reserve Bank Of India ) Notification on Levying fees on debit card transactions by merchants – There are instances where merchant establishments levy fee as a percentage of the transaction value as charges on customers who are making payments for purchase of goods and services through debit cards. Such fee are not justifiable and are not permissible as per the bilateral agreement between the acquiring bank and the merchants and therefore calls for termination of the relationship of the bank with such establishments. "

Account Summary Below For Your Reference :

Rs. 11.50 ( 11 Dr Entries = Total Rs. 126.5 )
Above Entries under Heads " IGL - Janakpuri D Block, R.K. Puram, Sarojini Nagar, Shreyans " out of which the first 4 Dr entries are before the two credit entries on 5th Dec & 8th Dec which then is followed by 7 Dr entries again .

Below Dates On Which Purchase Was Made = Total 18 Transactions
25 Jul
30 Jul
15 Nov
17 Nov
21 Nov
24 Nov
25 Nov
28 Nov
30 Nov
03 Dec
05 Dec
06 Dec
08 Dec
12 Dec
14 Dec
16 Dec
19 Dec
22 Dec
All Above is Summary from Date 24th Dec 2015 to Date 23rd Dec 2016, Bank Account Number :[protected] ICICI BANK S/B Account .

It is hereby requested to please provide your stand/reason on the Violation of RBI Notification ( extract above ) and Reply Accordingly at [protected]@gmail.com on immediate basis .

The complainant urges to Kindly refund the eligible amount in the account number mentioned above on or before December 31st 2016, failing which the same will move the Consumer Redressal Forum/Court .

Warm Regards
Your Customer