[Resolved]  IndustryBuying.com — Product not delivered my order id is 574281 (usha cl 30 xc 25 ltr air cooler with remote).

Address:	Kollam, Kerala, 691571
Website:	www.industrybuying.com

Dear industrial buying,

My order id is 574281 (Usha cl 30 xc 25 ltr air cooler with remote).

Still no update on my item ordered. When i talked to your customer care executive, all i was given with is a courier company's tracking number[protected]Fedex courier). When i logged in, the message came up was the order is still not been procured for delivery, forget about arrival (Even today). What is my status?. Please return my money if you can't deliver it asap. Please note that i placed the order on 9th of april 2016 and still not been picked for delivery. What is the point in buying an air cooler after summer?. If you are going to delay it further, please return my money. Or else, i will be forced to escalate the matter to the consumer court and other forums.

Please reply (Please don't send an automated reply)

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On apr 14, 2016 1:51 pm, "ib_care" wrote:
Dear customer,

Apologies for the inconvenience caused to you.

This is in regard to your order 574281.

We have escalated your case to our concerned department and we are trying to deliver your order asap.

Thank you for your patience and support in this regards.

Regards,
Team ib

— original message —
From: cibi susheel [[protected]@gmail.com]
Sent: 4/13/2016 5:39 pm
To: [protected]@industrybuying.com
Subject: order id : 574281 not yet despatched

Dear industrybuying,

This is the first time i tried to buy something from an unfamiliar online
Seller. I placed my order on 09/04/2016 and till date it has not been
Procured for dispatch from delhi.
My order id is 574281 (Usha cl 30 xc 25 ltr air cooler with remote).
Please note that it is an air cooler needed for summer. There is no point
In sending the same after the summer. Please make sure it is delivered as
Early as possible.

I had talked to your customer care executive two times. They were unable
To give me convincing answer for the delay in dispatching the order. Please
Reply.
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