[Resolved]  IndustryBuying.com — received wrong and damaged item

I placed an order for Bajaj Maxio in Steel color Order No :[protected] in 2 nos. costing Rs. 2, 962.00 on 15 Jan 2018, 10:26 PM what I received was Bajaj Maxio Bianco in White color and in a damaged condition due to poor packaging.

The cost of Bajaj Maxio Bianco is much less than that of what I ordered. I filed a return Request ID RE1F9ADED0E9 along with a mail to the wecare team on the day it was delivered.

The company rep. IB_Email Himanshu Singh wrote back to me asking for photos of product within 24 hrs even though I already submitted it, I resubmitted it.

After repeated calls and emails, [no one is responding to the emails or taking calls on the listed emails and the phone nos. anymore], they're not initiating the return process. As on today i, e. 29 Jan 2018, Industrybuying couldn't took a decision that whether or not to return/replace the wrongly delivered damaged item.

I had good experiences with them previously, they used to deliver orders on time and without any damages.