[Resolved] IndustryBuying.com — Refund issue for order id 999698

archana bjp

from Thiruvananthapuram, Kerala

Address:	Thiruvananthapuram, Kerala, 695004
Website:	www.industrybuying.com

I have order from industrybuying.com on 09/09/2016 order id 999698. According to industrybuying.com, special item take 4 weeks to dispatch.in every followup email they say within next 2 working days your order status will be updated, i have done several followups from my gmail id [protected]@gmail.com and to there tollfree - no, [protected] asking dispatch updates for my order. They replied me on 17/10/2016 my order is canceled. They have kept my amount rs 2, 908.00 for more than 35 days this is not a healthy trend. They should refund my amount rs 2, 908 immediately to my (State bank of india) account from which online payment was made to indusrybuying.
Payment details to industrybuying are below.

Txn date :09/09/2016

Value date 09/09/2016

Description : to transfer-inb emtex engineering pvt. Lt-

Ref no./ cheque no. : [protected]ig0crgrct2 transfer to 459

Debit amount :rs 2908.00

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Nov 17, 2016

Complaint marked as Resolved

IndustryBuying.com customer support has been notified about the posted complaint.

Verified Support

Oct 17, 2016

IndustryBuying.com Customer Care's response Dear Sir,

Apologies for the inconvenience,

This is in regard to your order 1011136.

We would like to inform you that due to stock availability issue we are unable to fullfil your order. So, we cancelled your order & refund the amount with the reference number 580495a541ac7. It will be credited in your account within 2 working days.
Regards,
Team IB