IndustryBuying.com — Returns/refund not given for damaged product order id : 642630 | |||||
This is regarding an order placed my me order order id : 642630. The product 'sukaam brainy eco' switch is damaged. I made the order on 6th may 2016 and delivered it on 27th may 2016. It was delivered to my house at kollam, kerala and i am working in coimbatore. When i came to my house on 12th june 2016 and opened the parcel i found out that switch of the product (Sukaam brainy eco inverter) is broken. Immediately i called customer care and they told me to sent picture of the same and they told me to pack it ready for reverse pickup. I have sent picture and after one day they replied that "we do not arrange the rpu for the same due to we have only 7 days return policy." I have not found this return policy in their web site. I have seen this "what is industrybuying's returns policy? In case the product you received is 'damaged', 'defective' or 'not as described', our return policy has got you covered. If you are not fully satisfied with what you ordered, you can easily request to return by contacting us at [protected]@industrybuying.com or call us on our toll free number[protected] between 9 am and 8 pm" Kindly help me to return this product and replace or refund the same. Was this information helpful? | |||||
|
IndustryBuying.com customer support has been notified about the posted complaint. | |||||
 6 Comments | |||||
Comments
It was received by my father who is residing in Kollam and I am working in Coimbatore. Only alternate week end only I will go to my house in Kollam. I opened the product on 12th June and same day I had registered a compliant. Pleas arrange a replacement as SUKAAM service centres are not available in my district.
I had bought 2 solar panels 250Watts each, mouting structures 2 nos and other accessories from your site only. One mounting structure order is still in transit(Order ID : 698992). Please arrange for replacement as the inverter is not at all usable. Please consider this as special case.
I had bought 2 solar panels 250Watts each, mouting structures 2 nos and other accessories from your site only. One mounting structure order is still in transit(Order ID : 698992). Please arrange for replacement as the inverter is not at all usable. Please consider this as special case.
Today I called customer care and told me that my request is under consideration by senior officers and they will inform me about the status.
Mere name Deepak Sharma from Modinagar district ghaziabad hai. mane online Industry buying (company name Emtex Engineering Pvt. Ltd.) ko two solar india ke panel jin ke warranty 25 years hai company ko order keye tha jiska order No.[protected] dated 24.04.2018, ek panel ka price 8306/-hai . Ye panel mujko 27.04.2018 ko received huai mane panel installed kra leye panel shai kam kar rhe thai lagbhag 10 din tak, 10 din k baad solar charging me problem aane lge mane indusrty buying me custmor care me baat ke tho unhone btaya ke warranty to jis company ka product h whe se melege or solar india ka number btaya, mane solar india me mr sudeep garg (mobile number [protected])sai baat ke to unhone mujse panel ke picture what's up per mange mane send kar de picture dek kar unka reply aaya ke sloar panel humare brand ka nhe h or phone per btaya jis time ap ko order received hua tha humne us k baad panel sale keye thai industry buying ko, company ne ap ko humare panel sale nhe keye isleye hum ap ko koi warranty nhe de skte fir mane industry buying care me mail ke or phone per baat ke to reply aaya ke humare police ke hesab se hum kuch nhe kar skte ap within 7 days me humko btana chaiye tha
Sir pls btaye warranty kha se melagi
![]()
Sir pls btaye warranty kha se melagi
damged
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
63%
Complaints
677
Pending
13
Resolved
419
Khasra No. 401, 402, 1st Floor, Ghitorni, Delhi, Delhi, India - 110030
We would like to inform you that we will take back your product and either replace/refund you only under the following circumstances
a. The product that you received was damaged and/or in an unusable condition
b. The wrong product was sent to you by mistake.
And as we can check you receive the product on 27 may & on 12 June you have registered a complaint that you receive the product in damage condition almost after 13 to 15 days.So, it is quite not possible for us to give you a replacement or refund for the same.