[Resolved] IndustryBuying.com — wrong product sent-refund not initiated after 1 month of product return | |||||
Dear sir/madam, On 24th june 2017, i have ordered karcher brand high pressure water cleaner model karcher k2 basic as advertised with product picture on their website. When i have received the product it was model karcher "k2 basic oj" which is a different model with a different spray gun and is lower model of the picture they showed in website. After repeated no. Of emails and phone calls they asked me to send the product via india speed post on my expenses and promised they will initiate the refund including the courier charges. As per the tracking record in india post website the product has been delivered to their warehouse on 25th july 2017. Till now even after repeated calls and emails they are just excusing saying they haven't received the product. Even after sending all the details including photographs and numerous no. Of calls to their toll free no., they haven't done anything to resolve the issue yet. First of all the product they advertise in their website is not the actual one they are dispatching and which i strongly feel its intended to mislead to fetch order. Request you to kindly help in me get my refund as soon as possible. All emails and related correspondence are available upon request for your kind perusal. Thanks and regards, Biji chandy [protected] Was this information helpful? | |||||
Sep 26, 2017 Complaint marked as Resolved IndustryBuying.com customer support has been notified about the posted complaint. Verified Support Aug 26, 2017 IndustryBuying.com Customer Care's response Dear Customer, We really apologies for all the inconvenience caused to you. We would like to inform you that refund against your returned order has been done from our side on 23rd Aug with transaction id. 599eb2477842e. We also request you to share your bank details as well, so that we may also refund you the courier charges as well. Thank you for your patience & support. Regards, Team IB | |||||
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Khasra No. 401, 402, 1st Floor, Ghitorni, Delhi, Delhi, India - 110030
Aug 14, 2017, 10:34 AM but no response to deliver the requirement even calling to customer care .
pl deliver immediately.
We really apologies for all the inconvenience caused to you. We would like to inform you that your order has been already shipped from our side through FedEx courier with tracking id. 787505223183. As per the courier tracking details the same is going to be deliver within 3 to 4 business days. Thank you for your patience & support.
Have a nice day !!!
Regards,
Vishal Tyagi
(Team IB)