Infibeam — Delivery of wrong product and not ready for refund/replacement

Address:	410210
Website:	INFIBEAM

I ordered micromax tab p666 on 17 nov 15 from infibeam and received wrong product which was micromax funbook alfa in damaged second hand condition.(big scratch on screen, finger marks) on 21 nov 15. i called customer care and informed all this they asked me to email photographs of wrong product that i received from them and photographs of inner box and outer box AND THEY ALSO TRY TO BARGAIN WITH ME DAT WE WILL GIVE YOU 300 RS CASHBACK N KP THE SAME PRODUCT "WHICH IS REDICULOUS N I ASKEDTHEM TO ARRANGE REPLACEMENT.Till 10 december they have not contacted me and not arranged any reverse pick up. on calling them n complaining abt same thing finally they arranged reverse pick up on 11 dec. 2015. i got call on 16 jan 2016from MR.VIJAY WE CAN NOT PROVIDE REPLACEMENT/REFUND, AND U KEEP THE SAME PRODUCT WHICH THEY SENT ME(MICROMAX FUNBOOK ALFA damaged) .TODAY 16 FEB 2016 ALSO TALKED WITH SUPERVISOR MR. SACHIN - GOT THE SAME OFFER FROM YOUR EMPLOYEE, KEEP THE SAME PRODUCT N I CANT DO ANYTHING NOT EVEN REPLCEMENT/REFUND.
M PROVIDING THE NAMES OF AGENTS, SUPERVISOR AND FLOOR MANAGER THEY DID NOT HELPED ME - SWATI, VARUN
SUPERVISOR- SACHIN
FLOOR MANAGER-TEJAL MEHTA
ORDER ID 17292602
SUB ORDER ID[protected]
SHIPPING ADDRESS :
ajinkya lavekar [protected]
c-4 Friends CHS plot no 25 sector 11 navrang chowk, opp mahanagar bank kharghar navi mumbai
kharghar - 410210
Maharashtra, India
BILLING ADDRESS :
ajinkya lavekar [protected]
c-4 Friends CHS plot no 25 sector 11 navrang chowk, opp mahanagar bank kharghar navi mumbai
kharghar - 410210
Maharashtra, India
I WANT THAT YOU WILL TAKE QUICK AND HARSH ACTION ON THEM.