Infibeam — Doing unnecessay delay to shipment

Address:

Kolkata, West Bengal, 700126

I have purchased one Philips home theatre through my credit card on 22/12/2015. They have confirmed me the order. After one day they asked me the photocopy of my credit card and after receiving that one next day they asked for photo I'd proof. I provide them my voter card. Now there is no order in the infibeam site and they are telling it will take another two days for shipment. I don't know whether they will provide me the item in serviceable condition or not.