Infibeam — Faulty product's refund not got yet

Address:

Kolkata, West Bengal

Dear Sir/Madam, On 7th May 2015 i placed an order of Samsung DVD player at www.infibeam.com and paid Rs. 2349/- thru internet banking. On 11th May we got the product but on 12th May i put request for reverse pick up or return which has been completed on 21st May with lot of follow ups and requests. Now since 21st May i am not getting my money back from them while almost daily i am asking them to do so. They are not giving me the refund and giving the standard response of my mails or phone calls stating that it has been sent for quality check and soon we will get back to you. Even after asking the date of the action or refund they are sending the same response. So i request you to do the needful and forced them to return my money with interest now. The details which my be useful for you further is "Pick up details for return merchandise authorization with reference ID 29839", "Order ID # 15672751". I was buying this for my kids to enjoy their summer holidays which are getting over on 15th June 2015 but neither i am getting the product nor getting my money to invest in other product.