Infibeam — product not delivered but received the message

Address:	845303
Website:	www.infibeam.com

My order id is 30966890 was shipped via sme essled_surface with tracking id[protected].
There was a gift (I guess tv) send to us by asian paints to be delivered to panchali & hardware in ghorasahan, bihar.
Few days (3-4) back, i received a call from the delivery person to collect the delivery from motihari which is 50km away from our place.
I asked him to deliver it at our shop as that was the address mentioned on the package but he denied saying that they do not deliver it here.
But we did receive delivery earlier.
I received message that shipment has been delivered but it i didn't receive it.

I would like, if the delivery is tracked and we receive it as early as possible and strict action to be taken for the delivery partner to be rude and not deliver the delivery on time.