Infibeam — Received duplicate XBOX Controller in spite of mentioning on Order that i need Original !!!!

Address:

Mumbai City, Maharashtra

Hello Consumer Rights Team, I was a loyal customer of Infibeam who purchased more than 1 lac rupees of product in past year. This time i ordered 2 XBOX Controllers and i specifically mentioned on order that i need original controller since there are many fakes in the market. Total Cost of Both Controllers: 2210+2210=4428 I received first controller on 2nd July and since it was original i was pleased. However the second controller i received on 3rd July which was a duplicate. Also the duplicate box was poorly packed and it was just like a cardboard which we can open and close in red box. Order ID:[protected] Original Controller Order ID:[protected] Fake Controller I immediately informed Infibeam and they asked me pictures of Fake and Original. Wrt XBOX Fake controllers are identified by their wires which are split for originals and not split for fake. Therefore i took both of them out of boxes and took pictures of fake and original along with their bar codes which are behind the xbox controller. They informed me that they forwarded the complaint to relevant team. However after multiple follow ups and emails i was informed today (10th July) that they cannot replace the product since it was opened. How would i show them the difference between original and fake if the box was not opened?? Also since box was very old condition i had shared the same pictures that day itself. They just dont wish to accept their mistake that they shipped the fake product and dont even want to replace it. Therefore i wish to log this complaint and i have all the photos and emails as a proof of purchase along with dates and timings. I wish consumer forum would take strict action against them and I WISH TO INFORM EVERYONE. NEVER BUY ANYTHING FROM INFIBEAM. I am also a customer of Flipkart and i have never seen such an issue. They have wonderful customer service.I am in no way related to Flipkart or any other website. I am a consumer who mainly used to shop from Snapdeal, Flipkart and Infibeam. From now on only Flipkart and i hope strict action is taken against Infibeam for mental harassment and giving Fake Product. Thanks Suparn