[Resolved] Infibeam — Refund not received

k.yalamanda

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh

Hi, I ordered Eveready Rechargeable Fan in Infibeam on July 15th 2014, I received product on 25th July 2014 which is not working, I called their customer care on 26th July 2014 and informed about defective product, they asked me to send snapshots of product which I received, I sent snapshots to their customercare mail address, they promised their logistics team will arrange reverse pickup within 48 to 72 hours, but they arranged reverse pickup on 2nd Aug 2014, so finally I gave it to reverse pickup person on 2nd Aug 2014, but till now there is no response from Infibeam Team. My order id is 13328784 and Return id is 21952. I'm still waiting for Infibeam response and hope they'll refund my money to my bank account. Regards, Yalamanda

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Aug 14, 2020

Complaint marked as Resolved

Infibeam customer support has been notified about the posted complaint.

Sep 10, 2014

Updated by k.yalamanda Update: Infibeam arranged me reverse pickup through Safexpress, I don't know how reliable they are, never heard name of Safexpress earlier,
I gave product to Safexpress person by trusting Infibeam on 2nd Aug 2014. That person told me it'll be reached Infibeam within 3-4 working days and Infibeam customer care persons are saying that product isn't reached them till now, when I call Infibeam customer care, they are asking me to wait 1or 2 days to check with Safexpress, I called they more than 15 time in last one month, and no one customer care person is taking responsibility, they stole my money :(

What should I do now? Please help me on raising consumer case on these guys,

Thanks,
Yalamanda

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k.yalamanda

from Hyderabad, Telangana

Update: They arranged me reverse pickup through SafeExpress, I don't know how reliable it is, I gave product to SafeExpress person by trusting Infibeam on 2nd Aug 2014 and that person told me it'll be reached Infibeam in 3-4 days, but Infibeam customer care persons are saying it hasn't reached till now.

What should I do now? When I call Infibeam customer care, they are saying give us 1 or 2 days time to follow up with SafeExpress from last one month, no one customer care person is taking responsibility, these guys stole my money.

Please advice me on how to raise consumer complaint on this issue.

Thanks,

Yalamanda