[Resolved] Infibeam — Regarding the refund of cancelled item

mithunraj1210

from Delhi, Delhi

Address:

Kozhikode, Kerala

I had placed an order for American Tourister Backpack worth Rs1000 from infibeam. After one week they informed that product is out of stock & I had to cancel the order. I had made the payment through mobikwik only for which I added money to the wallet. While cancelling I informed them that I need the money back in my bank a/c since I wont be using the wallet again. But they are not refunding the amount to my bank account.

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Complaint marked as Resolved

Infibeam customer support has been notified about the posted complaint.

Jun 15, 2015

Updated by mithunraj1210 I had to cancel the order only because of their mistake. They made me to pay the money and after one week told me that the product is out of stock. So I had to cancel the order. I had made the payment of Rs 1000 through mobikwik wallet and added the money to the wallet only for this purchase. So I won't be using that wallet again. So I tod them to refund the money to the bank account. But they are not agreeing to refund the amount to my bank account. If they are refunding to mobikwik wallet, I will be losing Rs1000 because of their mistake.

Verified Support

Jun 17, 2015

Infibeam Customer Care's response Dear Customer,

Request you to provide order details will check and let you know

Regards,
Infibeam.com