Infinium Toyota, Ahmedabad (Sg Road) — Negligence of Service Advisor

Address:

Ahmedabad, Gujarat

Dear Sir,
I would like inform towards a genuine problem i have
faced in this service center. My car was been hit from front by some
unknown vehicle besides road parking. Immediately i visited service
center (Infinium Toyota, Ahmedabad) to know about expenditure. They have
allotted me a service adviser who have drove my car and given estimation
for the same(approx 14000 rs.), but they have not explained me that vehicle radiator is damaged and coolent is leaked and it is not in the condition to drive. After that i left service center after issuing a valid gate pass by them.

After few hours i was supposed to move at out of station and as i was not
technically aware about that i drove vehicle around 150 kms and it got
stopped on the way due to access heating. It was evening time and i was
with my family. i was not aware what to do or what not to. As it was
matter for safety of my family i have asked nearby local veh technician
and they have suggest me to replace immediately radiator if i want to
reach home safely. i was not having any option on that time and finally i
have decided to repair veh temporarily to reach home and toyota service
center later.

Now after reaching service center, they have checked the vehilce and telling now that i should not drive the vehilce without collent or if having problem in radiotor. Now they are saying that to total cost of repair is around 1.5 lac for replace of
block – piston as it is damaged and approx 50 thousand to repair the same.

Kindly help me in this regard as it is a fault of toyota service center.
They use to remind every time about any technical issue during
service & expert checking, but this time they have not done and because of this faced this problem. I have also complained Toyota HQ, but they have just replied that they are taking with their management. Till date they have not given any positive response.

Kindly help.

Thanks & Regards,

Deepak Singh
[protected]