| Address: moduguvalasa village, therlam mandal, vizianagaram district |
I purchased an Infinix Smart TV on 25th February 2025. Unfortunately, by mid-March, the TV stopped working suddenly. It is not receiving any power supply – no display, no indicator light, and the TV doesn’t turn on at all. I have confirmed that the power socket is functioning properly.
Since the product is under a 1-year warranty, I immediately contacted Infinix customer care, who registered my issue and said a technician would visit soon. However, it has been over 11+ days, and no service has been provided.
Infinix customer care later provided me with a service technician contact from Srikakulam:
Name: Jayaram
Contact Number: [protected]
Location: Mi Store, Opposite to Kinnera Theatre, Srikakulam
I called Jayaram on March 28th, and he informed me that he would visit on Monday, March 31st. But when I contacted him on that day, he did not answer my calls, and later his phone was switched off.
I tried again the next day (Tuesday) and he said, “It will take another 10 days.” When I questioned him about the delay, reminding him that he had promised to visit on Monday, he had no proper response.
I called again on Wednesday, and this time, he directly said: "I will not come. Please contact customer care."
This is completely unprofessional and shows clear negligence from both the Infinix team and the assigned service personnel. My TV remains dead and unusable, and I am being forced to chase the technician and customer care repeatedly.
✅ Details:
Product: Infinix Smart TV
Purchase Date: 25-Feb-2025
Issue Reported: March 2025
Nature of Issue: No power, dead TV
Registered Phone Number: [protected]
Location: Therlam Mandal, Vizianagaram, Andhra Pradesh
Service Center Technician: Jayaram – [protected] (Mi Store, Opp. Kinnera Theatre, Srikakulam)
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