Ing Vysya Bank — Fraud

Address:

Kolkata, West Bengal, 700012

I am a senior citizen and a saving account holder in the bank. I expressed my desire to open a fixed deposit in respect of the money that was lying in my savings account. The account is joint one. I requested the representative of the bank to do the needful. Mr. Amit Prasad the concerned representative of the bank came to my residence and declared that he was the authorized agent to open the fixed deposit. He asked me to put my signatures in various papers and told me that the money of my savings account has been put in fixed deposit. He further told me that FD receipt will be directly sent to my residential address and no further formality was required. I completely believed what the said representative of the bank told me and waited for the arrival of Fixed Deposit receipt. When three months was over but the receipt did not reach to me I became worried and contacted the bank to collect the FD receipt. It was then disclosed to my representative that no fixed deposit has been opened in my name. It was also disclosed that an insurance policy had been opened with the money of the said savings account and I was to pay the premium of the said insurance regularly failing which my insurance would lapse. No insurance policy has been sent to me till date. I was shocked to learn that the representative of the bank had committed such a fraud. Without my concern and knowledge the said representative had misused my money. I immediately requested the bank to cancel the said insurance policy and transfer the money to my savings account. I also lodged a written complaint in the bank on[protected] praying for cancellation of the said insurance policy. A consideration period of time has elapsed since the money has been misused without my consent. I have thereafter lodged a couple of complaints, different complaint ID nos. ING[protected], ING[protected] had been allocated, and separate grievance officers namely Ms Nandini C and Ms Rubia Khanum respectively had been assigned to look into the matter. But even thereafter my grievance has not been redressed till date. I am losing interest because of the illegal acts and action. The bank has simply adopted unfair tactics to squeeze out money from the account of an unsuspecting customer. They have cheated me and siphoned my money to some other account without my consent and knowledge. I urgently required the money for my daughter's marriage but did not get the same at the time of need. I had to obtain loan from other sources for the marriage. The aforesaid acts of bank has caused me enough harassment and mental anxiety and my health is also getting affected. I have started suffering from hypertension and high pressure. I have to take medical advice and treatment regularly. I would like to inform you that ING Life insurance has become now Exide Life Insurance. In the aforesaid facts and circumstances I request you to please help me to return of money with interest.