[Resolved]  Ing Vysya Bank — Housing Loan

Address:

Mumbai City, Maharashtra

Please read the below chain mail. 130 days has been passed but still my issues are not sorted and major part is nobody is interested to call. Dear Ashwini, Still i have not received call from your seniors and is this way ING Vysya bank treated your customers ??? I will never ever recommended to anyone in my life. Regard's Akshay Nayak On Tue, Jul 15, 2014 at 12:06 PM, Akshay Nayak <[protected]@gmail.com> wrote: Dear Ashwini, One week has been passed but I have not received any call from ING and my query is pending from 14th may 2014 and today is 15th July ( 60 days has been passed, Only mail exchange. Nothing has been done ). Dear Sirs, Nobody is interested to solve my queries from last two months, you all can see the transaction mail. I would request please check and waive off my dues ASAP which was not my mistake. Regard’s Akshay Nayak From: [protected]@ingvysyabank.com [mailto:[protected]@ingvysyabank.com] Sent: 08-Jul-2014 5:10 PM To: [protected]@gmail.com Cc: CustomerCare.[protected]@ingvysyabank.com Subject: AKSHAY RAMESH NAYAK -- HL[protected] Dear Customer, Thank you for writing to ING Vysya Bank. As informed to you we have already forwarded your request to our team concerned and checking with the status of the same, however it is taking more the expected time please allow us for 5 more working days. For any further clarification/complaint, please write to us at [protected]@ingvyasyabank.com or call us at[protected], 24 X 7 toll-free. While calling from overseas, please dial[protected].Toll free numbers for USA[protected] and UAE[protected]. We look forward to your continued patronage. Best Regards, Ashwini Achar Centralized Retail Lending Operations ING Vysya Bank Limited Note: As per latest RBI circular No.DPSS.CO.CHD.No.1622/04.07.05/2012-13 dated March 18, 2013. “No fresh Post Dated cheques shall be accepted by lending banks in locations where the facility of ECS/RECS (Debit) is available.” ING Vysya House, No 22, MG Road, Bangalore- 560001. Corporate ID number: L85110KA1930PLC000124 Telephone:[protected] Fax No:[protected] Website: www.ingvysyabank.com For complaints, please contact Branch/Phone banking no as above or mail to: [protected]@ingvysyabank.com “Regulatory Information: It is our endeavour to resolve grievances to your satisfaction. In the unlikely event where you are not satisfied with the resolution as provided above, you do have the option to approach the jurisdictional Banking Ombudsman. From: Akshay Nayak [mailto:[protected]@gmail.com] Sent: 07 July 2014 17:00 To: CF CARE Cc: Customer Care Mumbai Subject: RE: AKSHAY RAMESH NAYAK -- HL[protected] Dear Ashwini, I have not received any call till date. Please arrange to call back immediately as this matter is dragging and dragging. Regard’s Akshay Nayak From: [protected]@ingvysyabank.com [mailto:[protected]@ingvysyabank.com] Sent: 02-Jul-2014 6:56 PM To: [protected]@gmail.com Subject: AKSHAY RAMESH NAYAK -- HL[protected] Dear Customer, Thank you for writing to ING Vysya Bank. We wish to inform you that we have arrange a call back from our team concerned please allow us for 3 working days. For any further clarification/complaint, please write to us at [protected]@ingvyasyabank.com or call us at[protected], 24 X 7 toll-free. While calling from overseas, please dial[protected].Toll free numbers for USA[protected] and UAE[protected]. We look forward to your continued patronage. Best Regards, Ashwini Achar Centralized Retail Lending Operations ING Vysya Bank Limited Note: As per latest RBI circular No.DPSS.CO.CHD.No.1622/04.07.05/2012-13 dated March 18, 2013. “No fresh Post Dated cheques shall be accepted by lending banks in locations where the facility of ECS/RECS (Debit) is available.” ING Vysya House, No 22, MG Road, Bangalore- 560001. Corporate ID number: L85110KA1930PLC000124 Telephone:[protected] Fax No:[protected] Website: www.ingvysyabank.com For complaints, please contact Branch/Phone banking no as above or mail to: [protected]@ingvysyabank.com “Regulatory Information: It is our endeavour to resolve grievances to your satisfaction. In the unlikely event where you are not satisfied with the resolution as provided above, you do have the option to approach the jurisdictional Banking Ombudsman. From: Akshay Nayak [mailto:[protected]@gmail.com] Sent: 01 July 2014 17:36 To: CF CARE; Customer Care Mumbai; Customer Care Mumbai Subject: Re: AKSHAY RAMESH NAYAK -- HL[protected] Dear Ashwini, What is going on? i really do not understand. Can you please explain how the EMI has been delayed ? My EMI cheques are with ING and every EMI cheque has been cleared on same date and same month from my account HDFC bank which your Bank can check. This was really irritating. Can somebody ( Senior Manager ) call me and understand my issues. My no is [protected]. Regard's Akshay Nayak On Mon, Jun 30, 2014 at 6:00 PM, <[protected]@ingvysyabank.com> wrote: Dear Customer, Thank you for writing to ING Vysya Bank. We wish to inform you that the over due amount of Rs 4, 329.27/- has levied to your HL[protected] a/c . The charges are due to delay in EMI payment, we regret to inform you that we will not be able to waive off the same. There was no error from the bank end on the EMI related for the loan HL[protected]. The issue was on the Pre-EMI amount receipt, same has refunded to you. We are enclosing Statement of account for your reference. Kindly clear the over due amount. For any further clarification/complaint, please write to us at [protected]@ingvyasyabank.com or call us at[protected], 24 X 7 toll-free. While calling from overseas, please dial[protected].Toll free numbers for USA[protected] and UAE[protected]. We look forward to your continued patronage. Best Regards, Ashwini Achar Centralized Retail Lending Operations ING Vysya Bank Limited Note: As per latest RBI circular No.DPSS.CO.CHD.No.1622/04.07.05/2012-13 dated March 18, 2013. “No fresh Post Dated cheques shall be accepted by lending banks in locations where the facility of ECS/RECS (Debit) is available.” ING Vysya House, No 22, MG Road, Bangalore- 560001. Corporate ID number: L85110KA1930PLC000124 Telephone:[protected] Fax No:[protected] Website: www.ingvysyabank.com For complaints, please contact Branch/Phone banking no as above or mail to: [protected]@ingvysyabank.com “Regulatory Information: It is our endeavour to resolve grievances to your satisfaction. In the unlikely event where you are not satisfied with the resolution as provided above, you do have the option to approach the jurisdictional Banking Ombudsman. From: [protected]@gmail.com [mailto:[protected]@gmail.com] Sent: 28 June 2014 12:19 To: CF CARE Subject: Re: AKSHAY RAMESH NAYAK -- HL[protected] Dear Navneet, Please read all the transaction mail as below mentioned. What I am looking for and what you had been replied. My issues is that why over dues shows in my account statement? Mistake is from ING Vysya Bank which was agreed by Bank and refunded the money to me. Just because of this issue my pre emi is pending which I had transferred the payment on 26th April ( 15445.00 ) after the acceptance from ING. Mistake had been done by ING then why the Over dues are showing in my account. I would appreciate if you can check and waive of the dues and send fresh account statement ASAP. I believe now things will be sort out as this issue was going on from starting of the loan. If you have any issues then please call me. Regard's Akshay Nayak Mob - [protected] Sent on my BlackBerry® from Vodafone On Fri, Jun 27, 2014 at 6:56 PM, <[protected]@ingvysyabank.com> wrote: Dear Customer, Thank you for writing to ING Vysya Bank. With reference to your below e-mail, we would like to inform you that the amount of Rs.5, 229/- has been refunded to you through NEFT under UTR number VYSAH[protected]. We our team has been informed the same on 7th April 2014. Please find the enclosed mail for your reference. For any further clarification/complaint, please write to us at [protected]@ingvyasyabank.com or call us at[protected], 24 X 7 toll-free. While calling from overseas, please dial[protected].Toll free numbers for USA[protected] and UAE[protected]. We look forward to your continued patronage. Best Regards, Navneet Shukla Centralized Retail Lending Operations ING Vysya Bank Limited Note: As per latest RBI circular No.DPSS.CO.CHD.No.1622/04.07.05/2012-13 dated March 18, 2013. “No fresh Post Dated cheques shall be accepted by lending banks in locations where the facility of ECS/RECS (Debit) is available.” ING Vysya House, No 22, MG Road, Bangalore- 560001. Corporate ID number: L85110KA1930PLC000124 Telephone:[protected] Fax No:[protected] Website: www.ingvysyabank.com For complaints, please contact Branch/Phone banking no as above or mail to: [protected]@ingvysyabank.com “Regulatory Information: It is our endeavour to resolve grievances to your satisfaction. In the unlikely event where you are not satisfied with the resolution as provided above, you do have the option to approach the jurisdictional Banking Ombudsman. From: Akshay Nayak [mailto:[protected]@gmail.com] Sent: 26 June 2014 09:48 To: CF CARE Cc: Customer Care Mumbai Subject: RE: AKSHAY RAMESH NAYAK -- HL[protected] Dear Ashwini, This is a gentle reminder as I am not getting any reply on the same. I would request please look into this matter on TOP PRIORITY and clear my account statement ASAP. Regard’s Akshay Nayak From: Akshay Nayak [mailto:[protected]@gmail.com] Sent: 12-Jun-2014 1:46 PM To: [protected]@ingvysyabank.com Subject: Re: AKSHAY RAMESH NAYAK -- HL[protected] Dear Ashwini, I have not recieved any reply from your side. Please clear ASAP. Regard's Akshay Nayak On Tue, Jun 3, 2014 at 7:02 PM, <[protected]@ingvysyabank.com> wrote: Dear Customer, Thank you for writing to ING Vysya Bank. We wish to inform you that we are checking with the status please bear with us for 3 working days we will revert you on the same. For any further clarification/complaint, please write to us at [protected]@ingvyasyabank.com or call us at[protected], 24 X 7 toll-free. While calling from overseas, please dial[protected].Toll free numbers for USA[protected] and UAE[protected]. We look forward to your continued patronage. Best Regards, Ashwini Achar Centralized Retail Lending Operations ING Vysya Bank Limited Note: As per latest RBI circular No.DPSS.CO.CHD.No.1622/04.07.05/2012-13 dated March 18, 2013. “No fresh Post Dated cheques shall be accepted by lending banks in locations where the facility of ECS/RECS (Debit) is available.” ING Vysya House, No 22, MG Road, Bangalore- 560001. Corporate ID number: L85110KA1930PLC000124 Telephone:[protected] Fax No:[protected] Website: www.ingvysyabank.com For complaints, please contact Branch/Phone banking no as above or mail to: [protected]@ingvysyabank.com “Regulatory Information: It is our endeavour to resolve grievances to your satisfaction. In the unlikely event where you are not satisfied with the resolution as provided above, you do have the option to approach the jurisdictional Banking Ombudsman. From: Akshay Nayak [mailto:[protected]@gmail.com] Sent: 30 May 2014 18:44 To: CF CARE; Customer Care Mumbai Subject: Re: AKSHAY RAMESH NAYAK HL[protected] Dear Ashwini, For your information this not my mistake, You can check the below transaction mail. Mistake is from ING Vysya Bank which was agreed from ING and 5229.00 amount has been refund to me on 26th March 2014. This issue was dragging and dragging from starting of the loan and cleared on 26th March 2014 so how i will pay for the same and i have communicated to Mr Sachin ( Banglore ) he said he will update in system but nothing has been happened. I would request please check and clear my overdue ASAP with return mails and send fresh statement. Regard's Akshay Nayak [protected] Forwarded message[protected] From: <CustomerCare.[protected]@ingvysyabank.com> Date: Wed, Mar 26, 2014 at 5:48 PM Subject: RE: Fw: Fwd: Regarding Loan account Pre EMI issue HL[protected] Akshay Nayak To: [protected]@gmail.com Cc: [protected]@ingvysyabank.com Dear Customer, Greeting from ING Vysya Bank Ltd, We would like to inform you that we found the amount of 5229/- was charged as Pre Emi for loan ac number HL[protected]. Request you to kindly provide us the NEFT details where we can transfer the said amount Request you to kindly provide the bank ac number, branch name, IFSC code of the bank and Bank name in order to transfer the funds. The same will be transferred to your ac within 4 to 5 working days from the day we receive the bank details from your end. In case of any further clarification, or for any more assistance please feel free to write to us or contact us on[protected]. We will be glad to serve you. Note: For any kind of service request you are kindly requested to write us on [protected]@ingvysyabank.com Branch Address: ING Vysya Bank Ltd Customer Care Manger 303-306, 3rd Floor, Bonanza Arcade Ambolinaka S V road, Andheri-west Mumbai[protected] Visiting hours: Week Days: Monday to Friday - 10.30am to 3.00pm Saturday : - 10.30am to 1.30pm Regards Allwyn J Rodrigues