[Resolved] Inox Leisure / Inoxmovies.com — broken seat - refund tkt amt

Murali Balan

from Mumbai, Maharashtra

Address:

400071

My family had booked 4 rkts for movie andhadhun on 17/10/18 10.30 pm show screen 1 at inox ghatkopar, mumbai from bookmyshow site. Seat no. B7 to b10. I was surprised to see that seat no. B9 had no back rest n was broken. I m very unhappy with such a experience.
I demand that inox should refund my tkt amount.

Murali
[protected]

+2 photos

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Nov 24, 2018

Complaint marked as Resolved

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

Verified Support

Oct 22, 2018

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,

We thank you for writing to us. Let us assure you that all the activities, events, programs and operations at INOX are done with guest centric approach and we are extremely sensitive to the overall quality and experience that our guests have at our premises. Your feedback has been duly noted and we have briefed our team, should you need any assistance in future do contact us for further assistance.

Warm Regards,
INOX Support

Verified Support

Oct 24, 2018

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,
We thank you for writing to us. Let us assure you that all the activities, events, programs and operations at INOX are done with the guest-centric approach and we are extremely sensitive to the overall quality and experience that our guests have at our premises. We have been trying to reach you on your given contact number, however, unable to speak to you. Kindly share an alternate number so that we can speak mail us on [protected]@inoxmovies.com

Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

Warm Regards,
INOX Support