[Resolved]  Inox Leisure / Inoxmovies.com — cashier confused me and pocketed my money

Address:411040

Hello my name is dr megha kalsy and i am visiting pune to set up an indo-us medical grant. I brought my husband troy to inox leisure at bund garden to watch murder on the orient express at 2:50 pm, today (Dec 3, 2017). The cashier tried confusing us with all these food combos and pocketed our additional money instead of returning it back to me. She first asked me to pay rs 540 for the 2 tickets (Rs 170x2=rs 340) and the popcorn, one samosa, and one fountain drink (Rs 200). So i gave her rs 550 and she gave me rs 10 back. But, then when i asked her that i wanted a tub of popcorn, she discussed it with her female colleague and said that i can get that but my new total will be rs 830. I gave her rs 2000, as i didn’t have any change and for some reason our foreign credit card wasn’t working. She gave me only rs 1170 back. Where is my rs 200? It’s just sad that such a big brand name like inox has employees, who try to cheat foreigners who visit india. My email is [protected]@gmail.com. My temporary indian cell number is [protected]. My usa phone number is +[protected]. I hope that you can resolve this issue.
Best regards,
Dr. Megha kalsy
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Jan 8, 2018
Complaint marked as Resolved 
INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
Verified Support
Dec 05, 2017
INOX Leisure / INOXMovies.com Customer Care's response
Dear Guest
At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.
We would request that you, to share your contact details on [protected]@inoxmovies.com as we did not get the India number.

We can check the same and revert. Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

Warm Regards,
INOX Support
Verified Support
Dec 05, 2017
INOX Leisure / INOXMovies.com Customer Care's response
Hi
we have tried to reach you, our team would be in touch shortly.

Regards,
INOXSupport
Complaint comments 

Comments

We are here in INOX ADALAJ AUDI 3(SCREEN 3) the way one staff worker(Shailash J Raval) is talking to me .. its not acceptable and this should be my last visit.. as we come regularly overhere but its not done.. this used to be our ideal theatre to watch movies but i am seeing some not so cool behaviours here..

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    INOX Leisure / INOXMovies.com Phone
    +91 22 4062 6900
    INOX Leisure / INOXMovies.com Address
    Viraj Towers, 5th Floor Western, Express Highway, Andheri (East), Mumbai, Maharashtra, India - 400093
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