[Resolved] Inox Leisure / Inoxmovies.com — entry denied for 20 mins

roh00it

from Lucknow, Uttar Pradesh

Address:

Gorakhpur, Uttar Pradesh, 273015

I booked the movie for my parents, booking id t2akczw via bookmyshow, the employee doesn't allows to the enter the screen although booking was valid.

He hasn't even had time to verify that, just told i will not allow to access unless bring the bar code, how the person is booking for other person will bring the bar code on non-smart mobile. Even after showing identity card and verification via call (To booking person) on that number. Still no access was given. Which made them late for to watch. Very bad service.
Earlier when it was srs cinemas, service was best, same scenario was there, but the staff was so helpful and good.

Was this information helpful?

No (0)

Yes (0)

Dec 3, 2018

Complaint marked as Resolved

No step has been taken. Not mailed no call. Just marked resolved.

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

Verified Support

Dec 02, 2018

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,

At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

We would request that you let us know your contact number and INOX location details as we would like to speak to you in person. I assure you that we are committed to offer world class cinema experience. In that regard your patronage of INOX is extremely important to us and we hope that you continue to visit us.

Warm Regards,
INOX Web Team

Dec 02, 2018

Updated by roh00it Contact no. [protected]
Inox location - GORAKHPUR citymall cinemas. PIN - 273001