| Address: | Umrao mall inox cinemas Lucknow Uttar Pradesh |
I am writing this letter due to a problem I encountered while attending a movie at your theater. Normally, minor inconveniences do not bother me, but I was surprised and disappointed to be treated with indifference bordering on hostility, especially since I have so few nights off for entertainment purposes.
I went to see the 12:30P.M. date-31/03/2021 showing of Roohi at your theater. When I arrived I found that there was a very long line to get tickets. I approached the counter where I found only one employee (named satyatendra as he told us) attending to customers. Two employees were simply standing there talking. I asked about why they give tickets first to girls who is behind me i wanna serve with first come first serve and was given a completely unhelpful, noncommittal response with abusive language. I was told to get back in line. No one came out to update the growing crowd of people as time went by, i reached to your manager umrao mall mr vineet as told by the security staff he's behavior was very rude and impolite after this issue me and my friends leave the mall without seeing the movie.
I feel that I made the effort to be informed and was not helped at all by the people paid to assist me. I wasted a half hour of my time in line and did not get to see the movie. I would respectfully ask that you look into your employees' behavior to ensure that this sort of problem does not happen again..
Thank you, Was this information helpful? | 
Raghvendra sharma
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[protected]@gmail.com
Muliplex name
Inox cinemas Umrao mall lucknow uttar pradesh
Employee name satyatendra (ticket seller staff)