[Resolved]  Inox Leisure / Inoxmovies.com — interaction with customers

Address:

RMZ Galleria Mall, Yelahanka, 560092

I would like to get to your notice that i and my family have had a extremely bad experience here in inox rmz when we came to watch a movie.

We have watched more than 100 movies in the inox theaters from more than 10 years now and not once have we been treated this way.

We had purchased the hard tickets for today (27 oct 2019 saand ki aank - 9 50 show) as we came for another movie yesterday (26 oct 2019 - housefull 4) and i forgot the tickets at my residence (20 minutes away from the mall) we were 6 people (3 elders of which one is a high court advocate and 2 older women) and a 2 year old.

The people here refused to let us in without tickets which i understand but they dint even try to check the payment number or message or phone number which was used to book the tickets and blandly stood and argued when we expected a bit of cooperation from them considering the fact that we were ready to share the information of billing and card number which was used for payments.

Never in my life have i been insulted this way and i feel like never wanting to watch any movie here in inox theaters from now on as my parents felt extremely bad about their way of interaction.

Request you to add a feature where people still need not face this kind of problems just because they got hard tickets and forgot them (Feature like a message to the customer who has paid the bill for the ticket).