[Resolved] Inox Leisure / Inoxmovies.com — Quality of auditorium

Ankeeta Mohanty

from Bengaluru, Karnataka

Address:

560029

I booked two tickets through paytm to watch hindi medium on 24th may'17, 09:30pm show. At matri mall, bangalore.

When entered the screen the entire auditorium was stinky and smelly especially near our seats c 1, 2

When we complained about the condition and asked the support staff to at least bring some room sprayer. He didn't understand our complaint and he started cleaning the seats. And was saying it is clean.
Then i went to speak to the auditorium in charge. He came after my repeated request for coming and checking the condition. After which he is asking his support staff to bring cushions for us. And said the smell is coming because of the carpet.
In the mean while 20 mins of the movie got over. After which we asked for a refund. He gave a fabulous answer "since it is a paytm ticket we can't refund". Then after convincing him to allocate other seats to us he some how managed to find a better seat.

Inox service and quality sucks

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Jun 25, 2017

Complaint marked as Resolved

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

Verified Support

May 25, 2017

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest
At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.
We would request that you, mail the details of the booking and your contact details on [protected]@inoxmovies.com. We can check the same and revert. Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

Warm Regards,
INOX Support