[Resolved]  Inox Leisure / Inoxmovies.com — ticket amount got deducted from my account but I haven't received any ticket

Address:Kolhapur, Maharashtra
Website:Inoxmovies.com

I have booked 4 tickets using inox website inoxmovies.com on 07.10.2018 for movie andadhoon for show at inox kolhapur on 7.10.2018 fir 7.15 pm show. Amount of rs. 676.8 got deducted from my account when i did transaction using sbi internet banking but on successful transaction i haven't received any ticket or confirmation mail. When i checked other options to regenerate ticket i didn't find any such option.
Kindly refund.
+1 photos
Was this information helpful?
No (0)
Yes (1)
Nov 9, 2018
Complaint marked as Resolved 
INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
Verified Support
Oct 08, 2018
INOX Leisure / INOXMovies.com Customer Care's response
Dear Guest,

We apologize for the inconvenience caused to you. Kindly provide us with the following details to enable us to trace your booking and follow up on your request:

- Mobile number and email id provided for booking ticket(s)
- Date on which the booking was made
- Whether the bookings were done through INOX website, INOX box office or Paytm (for Paytm bookings please mail them on [protected]@paytm.com)

Your concern is o[censored]tmost importance to us and we look forward to resolving it soon to your satisfaction.

Regards,
INOX Support
Verified Support
Oct 08, 2018
INOX Leisure / INOXMovies.com Customer Care's response
Dear Guest,

Please mail the details at [protected]@inoxmovies.com.

Regards,
INOX Support
Complaint comments 

Comments

I made a booking for Venom tickets on 6th October 2018 from the INOX website, Rs. 812.16 got debited from my bank but I didn’t get any tickets. Kindly refund the said amount back to my bank account. I made the payment through my bank account.

We booked 5 tickets on 4-10-18, 11am show for '96' Tamil movie, at inox (Mysore)
But the show has been cancelled.moreover they assured us for the refund of our money (rs 712)
We booked via inox app using first booking offer
Please take necessary action for the refund of our money
Thank you

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    INOX Leisure / INOXMovies.com
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    59%
    Complaints
    1201
    Pending
    274
    Resolved
    629
    INOX Leisure / INOXMovies.com Phone
    +91 22 4062 6900
    INOX Leisure / INOXMovies.com Address
    Viraj Towers, 5th Floor Western, Express Highway, Andheri (East), Mumbai, Maharashtra, India - 400093
    View all INOX Leisure / INOXMovies.com contact information