[Resolved] Inox Leisure / Inoxmovies.com — complaining about the knox kolkata rajarhat team and managers

Vishal Singh 16

from Kolkata, West Bengal

Address:

Kolkata, West Bengal, 700136

I would like to share a very misbehaved staff at inox kolkata rajarhat mr. Debanjan gupta
We booked inox movie tickets from paytm for today love sonia for 3people, also my kid who was below 3yrs no ticket was booked.
We were not allowed into the movie hall because of the kid and no refund or any spare movie tickets for other movie was given, we lost out on rs.600 and nothing was provided - no refund no nothing.

Due you think money is really that simple to earn that you can cheat and time and for a small child who is on lap not even 3, this would have done.

Extremely unhappy with inox.. If no response give. To this will share in all social media.

Hope we get some reply for this.
Movie was booked with vishal singh paytm no [protected] for 5:15pm show on 16th sept.

+1 photos

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Oct 24, 2018

Complaint marked as Resolved

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

Verified Support

Sep 18, 2018

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,

We are in receipt of your mail and would like you to note that the Movie has been granted an Adult Certification by the Censor Board. As per the conditions laid down by the censor board, anyone who is under the age of 18 years cannot be allowed to view the movie. This is also clearly mentioned in our Terms & Conditions and also on PAYTM website and ticket.

We regret that you had a minor with you hence we could not allow entry. Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

Regards,
INOX Web Team